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Dell battery issue after swapping HD


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#1 xJimba1

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Posted 10 June 2010 - 08:14 AM

Hello all, I have a crazy issue where the customer brought me a Dell Inspiron 1526 with a bad HD. I swapped the HD, loaded her version of Vista as well as the Dell drivers, but once turned on I realized the battery was not charging. The battery of course shows at 0% plugged in not charging. I tried with a different charger with the same outcome. Of course the customer said her battery was fine when she gave it to me and in this case I think I believe her, but I am at a loss. Any kind of battery software shows the battery as good, but won't show any charge. I believe even the dell diagnostic page said it was a healthy battery (my memory is bad). I am thinking I must have forgotten something on the reload but I dont know what. I also removed the battery and scan for new hardware search which added it back, but didnt fix the issue.

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#2 Sneakycyber

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Posted 10 June 2010 - 01:02 PM

Do you have a Multimeter you can use to test the battery and see if its charged or not. How old is the battery, could be bad timing and it may just be dead. If a NIMH battery is completely depleted or shows no voltage then its toast.

Chad Mockensturm 

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#3 xJimba1

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Posted 10 June 2010 - 01:18 PM

Thanks for the reply! I do have a multimeter and I will certainly give that a shot tonight. Bad timing usually doesn't go too far with customers as Im sure you all know. I believe the laptop and battery are over 4 years old, so she got her moneys worth out of it. I will post my findings tonight. Thanks again




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