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virus hell


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#1 Parlanchina

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Posted 09 June 2010 - 07:23 PM

A few days ago, I noticed that my computer was running a little bit slower online and that it was taking two or three clicks to load pages (on the first try, it would come up as "page not found" but on the second or third try, the page would come up). CPU was also really high, mainly due to searchindexer.exe. Since the computer was otherwise running fine, I just kept an eye on it.

This afternoon, I turned on my laptop at work and all hell broke loose. I wasn't connected to the internet at all, but a little icon popped up saying that McAfee's "Real Time Protection" had been disabled. It would not allow me to enable it again. I tried to scan my computer, but it wouldn't let me do that, either. My next step was to go into System Restore, but it wouldn't let me access the security center. I also got a Windows Security Alert saying that the security center had been turned off. When I tried to turn it on, I got a message saying "The Security Center service can't be started."

I turned off the computer and restarted it in safe mode. On the first two tries, safe mode wouldn't load, so I had to restart the computer again and start from scratch. On the third time, it loaded, but it had the same problem as regular startup. Now I can't see McAfee anywhere (it's completely vanished). I also can't access Processes in the Task Manager, although my CPU is off the charts, so something is going on.

Tried to start the security center from Command Prompt, but again, it says that it can't be started.

This reminds me a lot of the Vista Pro virus, which I had a couple of months ago (McAfee apparently really sucks at protecting me from these things) in the way it's manifesting, although it's not giving me any of the Vista Pro messages AND it doesn't appear to be starting when I start up other programs (although since I can't see my process, who the heck knows).

Any help would be greatly appreciated! :thumbsup:

Edited by Budapest, 09 June 2010 - 07:24 PM.
Moved from Vista ~BP


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#2 boopme

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Posted 09 June 2010 - 09:40 PM

Hello Parlanchina,you may have it's cousin. Let's see if we can get in and get a log.
Hello and welcome... You need to do all the steps as some pertain to your issue..
Please follow our Removal Guide here Remove Antispyware Soft (Uninstall Guide)
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Parlanchina

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Posted 10 June 2010 - 01:23 AM

Thanks for your help. :thumbsup: Mbam found the following:

- two instances of Rogue Antivirus Suite
- two instanes of Trojan.Fraudpack
- four instances of something called "Start Menu Hijack"

I clicked "remove all" and restarted my computer. However, I still have some really bizarre symptoms:

- Start menu is the old, grey version (not the Vista design)

- Security Center is still disabled, and I can't access System Restore. When I try to access it, I get the following message: "System Restore does not appear to be functioning correctly on this system. The Volume Shadow Copy service used by System Restore is not working. For more information view the event log."

- Event Log is unavailable. I get a message saying to verify that the service is running.

- Audio is disabled.

- Video card is disabled; desktop background has disappeared and the screen saver tells me that my video card is not compatible with my system.

- Task Manager will not show me processes. It only shows services, and the menu bar at the top is still missing.

#4 Parlanchina

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Posted 10 June 2010 - 01:27 AM

Here's my mbam log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18904

6/10/2010 1:10:15 AM
mbam-log-2010-06-10 (01-10-15).txt

Scan type: Full scan (C:\|)
Objects scanned: 288405
Time elapsed: 1 hour(s), 7 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\AppCertDlls\appsecdll (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Amy\AppData\Local\ave.exe" /START "C:\Program Files (x86)\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Amy\AppData\Local\ave.exe" /START "C:\Program Files (x86)\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Amy\AppData\Local\ave.exe" /START "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 Parlanchina

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Posted 10 June 2010 - 02:27 AM

Okay. . . everything seems to be back to normal now.

- Task Manager was running in its reduced window mode, so double-clicking on the righthand corner brought it back to its normal appearance.

- System Restore was fixed by manually starting Volume Shadow Copy service.

- All other issues were resolved by resetting the startup to "normal" (one of those fiendish viruses had set it to "selective").

SearchIndexer is still voraciously eating up CPU, however. Should I be concerned about this?

Thanks so much for your help. :thumbsup:

#6 boopme

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Posted 10 June 2010 - 10:02 AM

Yes this malware s full of tricks. we still need to do a couple mmore things here.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:(needs an update)

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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