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Sony Vaio 2007 Laptop Windows XP Virus Help Needed!


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#1 dnmiller11

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Posted 09 June 2010 - 06:31 PM

Hello,

My computer seems to have recently come down with a nasty virus. At first, it seemed to be the same one that my room mate had in which there was some virus affecting .exe files. As in, whenever I tried opening anything really, it told me I could not. My roommate downloaded and ran Malwarebytes' Antimalware and that seemed to do the trick. SO I did the same thing

I ran Malwarebytes Antimalware and removed the files it found to be infected. After restarting my computer, it took a REALLY long time to load. And when it did, it appeared as though my version of windows had digressed or something. I normally have Windows XP in which the toolbar has the green start button and the rest of the toolbar is blue. Now however, the entire toolbar has the beige color that is reminiscent of older versions of Windows. Additionally, while I used to have to wireless internet, I could no longer connect. My wireless said it was not configured properly.

I performed a System Restore and upon restarting, my computer appeared to back in the Windows XP version and I could connect to internet. In this mode, I ran my Norton Security Scan and found infected files, which I promptly removed.


Then when I restarted my computer, it reverted back to that "older Windows version mode." This has happened several times, I've done a system restore and when I restart my computer it's as if the restore does not work. This leads me to believe there is a virus severely affecting these capabilities.

Do you know anything about a virus that could have caused this? And how I can get rid of it? Additionally, if push comes to shove, if I choose to completely reinstall my computer to its factory settings, as if it were new, would this get rid of any viruses and troubles?

Thanks!

EDIT: Moved from XP to Am I Infected forum ~ Hamluis.

Edited by hamluis, 09 June 2010 - 07:16 PM.


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#2 boopme

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Posted 09 June 2010 - 09:36 PM

Let's first be sure there is nothing left that is altering the display.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 dnmiller11

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Posted 13 June 2010 - 12:23 PM

Hi, thanks for your response. I have limited internet access since I've been trying to stay off my computer and have therefore only been using public access computers. I've printed your instructions and will try to go through them. I'll post my response once I've done what you've told me.

Do I need internet access to run the ATF Cleaner and SuperAntiSpyware? Or can I just download them onto a flashdrive and from there install them onto my computer? If I do need internet, should I perform a system restore so that I have my Windows XP displays and can access the internet? Otherwise (should I not perform a system restore), my computer is in that older looking Windows version without my wireless internet whenever I start up my computer.

#4 boopme

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Posted 13 June 2010 - 03:34 PM

First try rebooting your computer into Safe Mode with Networking. Download and run lie thatr. If No good there then Use the USB as you described. Thirdly do the System Restore.

How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 dnmiller11

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Posted 18 June 2010 - 10:40 AM

ok, i've been able to reboot my computer into Safe Mode with Networking. however, I can't connect to the internet. When I open my network connections, it says it's Firewalled. I didn't want to mess with any firewalls before asking what I should do from there...

#6 boopme

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Posted 18 June 2010 - 12:01 PM

OK if ignoring that doesn't work.. Then ONLY for the scan... Turn off the firewall and start over with rebooot
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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