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Microsoft updates failed


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#1 asterlotus

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Posted 09 June 2010 - 01:26 PM

I have automatic updates setup and 3 of the Microsoft updates have failed to update. The error code which I got is OX57A.

While searching the internet I saw that if I manually downloaded the updates and install it, I would be able to do it. So I saved the updates in a download folder. However, while trying to update KB978474 I get error 1402. (Error 1402: Setup cannot open Registry Key)
This has something to do with permissions settings but when I go to the regedit folder to set the permissions I am not able to it. I have windows XP and Office 2003 SP3.

When I googled this error, some are saying that I should clean my registry errors and fix them. What registry cleaner do you recommend and how do I set permissions and fix this error.

Please help.

Thanks
Lucy

Edited by asterlotus, 09 June 2010 - 02:47 PM.


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#2 asterlotus

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Posted 10 June 2010 - 02:40 PM

Can anyone help?

I am not the only one who is having this problem? I am sure there are plenty out there with a similar problem.

Help!

#3 boopme

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Posted 10 June 2010 - 03:32 PM

Hello, the first thing is to check that a malware is not changing anything.
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#4 asterlotus

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Posted 14 June 2010 - 10:13 AM

Hi,

I scanned and found the following virus and malware which I have removed. I tried to install the MS updates which i have mentioned but once again they have failed. What else could be causing this?

Thanks

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/14/2010 at 10:25 AM

Application Version : 4.38.1004

Core Rules Database Version : 4446
Trace Rules Database Version: 2843

Scan type : Custom Scan
Total Scan Time : 00:12:54

Memory items scanned : 616
Memory threats detected : 0
Registry items scanned : 7399
Registry threats detected : 5
File items scanned : 0
File threats detected : 29

Adware.Flash Tracking Cookie
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\BANNERFARM.ACE.ADVERTISING.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\CARD.CRICKET.TIMESOFINDIA.INDIATIMES.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\WWW.CANADIANHOMEFIND.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\WWWSTATIC.MEGAPORN.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\ACVS.MEDIAONENETWORK.NET
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\IA.MEDIA-IMDB.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\MEDIA.KOMONEWS.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\MEDIA.RESULTHOST.ORG
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\MEDIA.SCANSCOUT.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\MEDIA.TATTOMEDIA.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\MEDIA1.BREAK.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\MEDIA10.WASHINGTONPOST.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\MSNBCMEDIA.MSN.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\OBJECTS.TREMORMEDIA.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\INTERCLICK.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\WWW.CRACKLE.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\A.ADS1.MSN.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\ADS1.MSN.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\ATDMT.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\SPEED.POINTROLL.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\NAIADSYSTEMS.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\C2.ZEDO.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\ADBUREAU.NET
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\CDN1.EYEWONDER.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\2MDN.NET
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\ADKNOWLEDGE.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\SECURE-US.IMRWORLDWIDE.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\CONTENT.ODDCAST.COM
C:\Documents and Settings\HP_Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\T4NW38EU\ODDCAST.COM

Malware.Trace
HKLM\SOFTWARE\Microsoft\Sft

Backdoor.Bot[ZBot]
HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7}
HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{43bf8cd1-c5d5-2230-7bb2-98f22c2b7dc6}

Disabled.SecurityCenterOption
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#ANTIVIRUSDISABLENOTIFY
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#FIREWALLDISABLENOTIFY

#5 boopme

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Posted 14 June 2010 - 10:29 AM

Ok, that was a good SAS scan and we would have run that also, but now do the MBAM scan. We did get hits on windows updates.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 asterlotus

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Posted 14 June 2010 - 03:12 PM

Hi

I quarantined the virus.
Something interesting happened while I was running this. Microsoft Security Essentials popped up and told me I had a virus, Trojan:win32/Fakespypro with a high Alert level. MSE automatically removed it. I run MSE automatically every day and earlier today it did not detect anything. Anyway's after cleaning the virus and rebooting my PC, I tried to reinstall update KB 982133 and I got an error 1402.

The log for Malware is as follows:-
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/14/2010 3:36:01 PM
mbam-log-2010-06-14 (15-36-01).txt

Scan type: Quick scan
Objects scanned: 141953
Time elapsed: 34 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\e.exe (Rogue.AntivirusSuite) -> No action taken.

#7 boopme

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Posted 14 June 2010 - 03:49 PM

You may still have an infectin. MBAM needs an update
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Was there more with the Win Update error?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 asterlotus

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Posted 16 June 2010 - 07:52 AM

I re-ran Malwarebytes and removed the virus. the log is below.
I also resolved the 1402 error by changing the permission to all going thru the regedit process. I was able to finally install all three MS updates.

Thank you

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/16/2010 8:35:46 AM
mbam-log-2010-06-16 (08-35-46).txt

Scan type: Quick scan
Objects scanned: 144490
Time elapsed: 30 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 boopme

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Posted 16 June 2010 - 09:38 AM

Hello, the MBAm did not update.. Try again so e runa scan with the latest definitions.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 asterlotus

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Posted 18 June 2010 - 02:52 PM

I have rerun malware and I think I am now OK.
Had trouble updating the Malwarebyte program so had to send a couple of emails to them. Was told that the firewall was the problem. Turned off the firewall and was able to update.

Thanks for all your help.
Appreciate it.

ebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4213

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/18/2010 3:46:27 PM
mbam-log-2010-06-18 (15-46-27).txt

Scan type: Quick scan
Objects scanned: 152448
Time elapsed: 32 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 boopme

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Posted 18 June 2010 - 06:39 PM

OK.,turn ot back on... Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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