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Unexpected shutdowns on Windows


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#1 red0506

red0506

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Posted 09 June 2010 - 11:17 AM

Hi

I have recently started to experience problems with unexpected shutdowns happening regularly, like every day. It is almost always when I am away from my computer for an extended period of time so I don't actually see what happens. I just log back in and get the following error message:


Problem Shutdown unexpectedly

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105

Files that help describe the problem
Mini060810-02.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: a0
BCP1: 00000101
BCP2: 00000007
BCP3: 8B16F740
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1


I have seen the blue screen myself once. I have not tried a system restore yet. Just wanted some advice on how to start investigating this problem. I have attached a zip file of recent minidumps (I read on other posts you may need this info). At first I thought it was related to hibernation/sleep mode because a few times, I would come home and computer would be sleeping and wouldn't wake up. So I played around with this and thought I had it working. Then I came home and got the blue screen. So I just put it to "sleep never" for the moment to try to isolate the problem. It didn't help. COmputer is staying awake but still having shutdown problems.

Any help you can provide would be greatly appreciated.

Attached Files



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#2 hamluis

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Posted 09 June 2010 - 01:49 PM

I downloaded your dumps and ran BlueScreenView on them.

==================================================
Dump File : Mini060810-02.dmp
Crash Time : 6/8/2010 8:18:00 PM
Bug Check String : INTERNAL_POWER_ERROR
Bug Check Code : 0x000000a0
Parameter 1 : 0x00000101
Parameter 2 : 0x00000007
Parameter 3 : 0x8b16f740
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5938 (xpsp_sp3_gdr.100216-1514)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060810-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini060810-01.dmp
Crash Time : 6/8/2010 9:26:00 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : 0xc0000005
Parameter 2 : 0x910f1484
Parameter 3 : 0x9e7a5c40
Parameter 4 : 0x9e7a593c
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini060510-02.dmp
Crash Time : 6/5/2010 12:49:00 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000110b
Parameter 3 : 0x00000000
Parameter 4 : 0x86bede68
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5938 (xpsp_sp3_gdr.100216-1514)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060510-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini060510-01.dmp
Crash Time : 6/5/2010 1:41:00 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x828af5b5
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini032410-01.dmp
Crash Time : 3/24/2010 8:16:00 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x88b1a030
Parameter 3 : 0x88b1e030
Parameter 4 : 0x86ed1008
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5938 (xpsp_sp3_gdr.100216-1514)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini031610-01.dmp
Crash Time : 3/16/2010 9:24:00 PM
Bug Check String :
Bug Check Code : 0x0000010d
Parameter 1 : 0x00000005
Parameter 2 : 0x79724ff0
Parameter 3 : 0x0000100a
Parameter 4 : 0x8883b8b0
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini031610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================


A0 error: http://support.microsoft.com/kb/942524

9F error: http://maximumpcguides.com/windows-vista/s..._state_failure/

I would try uninstalling the current video drivers...and then reinstalling same or updated.

Louis




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