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Google links misdirected, pop ups


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7 replies to this topic

#1 cdomm

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Posted 08 June 2010 - 10:19 PM

Hi, I'm trying to fix my girlfriend's laptop. We're using XP. When we use google, clicking on links takes us to random ad sites. Sometimes a voice says "Congratulations! You've won!", sometimes with pop-ups, sometimes without. We wiped her hard drive a month or so ago for similar problems. When we're watching a movie, either in a browser or in Win Media Player, if it's in full screen, it goes back to normal size. Open tabs in browsers seem to refresh, albeit at a similar pace. Sometimes with two or three tabs open in mozilla, the cpu freezes up for a bit. Eventually(maybe 5-10 minutes), I can exit out of Mozilla and things get much better. This also happens in IE, but I'm not sure if it's more or less.

I attached the logfiles, and a picture from task manager from right after or during-ish when my cpu freezes up. I think they're just regular processes popping up as something else, but I'm not sure. I scanned my computer for quite awhile with Gmer, but it restarted itself for no real reason from what I could tell. It ran for a good hour or so, and stopped during something that had something like '$windows$' ish, but... now I can't seem to use Gmer without the cpu restarting.

Thanks for any help.

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#2 gringo_pr

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Posted 08 June 2010 - 10:42 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens.

Somethings to remember while we are working together.
    1.Please do not run any other tool untill instructed to do so!
    2.Please reply to this thread, do not start another!
    3.Please tell me about any problems that have occurred during the fix.
    4.Please tell me of any other symptoms you may be having as these can help also.
    5.Please try as much as possible not to run anything while executing a fix.
If you follow these instructions, everything should go smoothly.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Gmer is the best but can be hard to get a log lets try this and see what we get.

Scan With RKUnHooker
  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,b]. Uncheck the rest. then Click [b]OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"



Gringo

Edited by gringo_pr, 08 June 2010 - 10:43 PM.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 cdomm

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Posted 09 June 2010 - 03:13 PM

Hey, thanks for the quick reply. That program worked fine and quick. Here's the file.

Attached Files



#4 gringo_pr

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Posted 09 June 2010 - 03:39 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:
    Please visit this webpage for download links, and instructions for running the tool:

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    Please ensure you read this guide carefully and install the Recovery Console first.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode.
    This allows us to more easily help you should your computer have a problem after an attempted removal of malware.
    It is a simple procedure that will only take a few moments of your time.


    Once installed, you should see a blue screen prompt that says:
      The Recovery Console was successfully installed.
    Please continue as follows:
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Click Yes to allow ComboFix to continue scanning for malware.

    When the tool is finished, it will produce a report for you.

    Please include the report in your next post:

    C:\ComboFix.txt

"information and logs"
    In your next post I need the following
    1. Log from Combofix
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo



I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 cdomm

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Posted 09 June 2010 - 07:33 PM

McCafe keeps blocking me from getting combo fix, and I'm not sure how to disable it. I turned off my firewall, but it still won't let it as it's labeled as a Trojan.

#6 gringo_pr

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Posted 09 June 2010 - 07:45 PM

Greetings

We are going to have to uninstall it to be able to move on. (you may reinstall Mcafee when we are complete)

uninstall some programs
    1. click on start
    2. then go to settings
    3. after that you need control panel
    4. look for the icon add/remove programs
    click on the following programs

    McAfee SecurityCenter

    and click on remove

update combofix

I would like you to download an updated virsion of combofix.
    Delete the version of combofix you have now on your desktop and download a new one from here

    **Note: It is important that it is saved directly to your desktop**

    1. Close any open browsers.
    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    Double click on combofix.exe & follow the prompts.
    When finished, it will produce a report for you.

    Note:Do not mouseclick combofix's window while it's running. That may cause it to stall

Now please download this antivirus and install it so you are protected while we finish.

http://www.free-av.com/

"information and logs"
    In your next post I need the following
    1. Log from Combofix
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

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Posted 12 June 2010 - 11:08 PM

Hello

three day bump

It has been Three days since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

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Posted 17 June 2010 - 01:48 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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