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WellAction, Google Redirect problems, Superanti Spyware, Spybot, Adaware not updating


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#1 f130978

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Posted 08 June 2010 - 06:07 PM

I am currently using Windows XP Home Edition 2002 with Service Pack 2.

I also use Firefox 3.6.3.

I have the following applications on my laptop:
- Ad-Aware Free Edition
- Superanti Spyware Free Edition
- Spyboy SD
- Zone Alarm
- Advanced System Care 3
- AVG Free Edition

Problems:

1. When I browse the web, I keep getting redirected by WellAction.com and it also causes another blank page to pop up saying Google Analytics or Google Redirect.

2. I cannot do any updates to the following programs:
- Ad-Aware (This tells me I have a connection error when I do a web update)
- SuperAnti Spyware Free Edition (This update just hangs at SASKUTIL.SYS)
- Spybot SD (Does not even start at all)

3. My computer is running slower even after I installed a new 1GB Critical RAM.

4. Outlook is not starting at all.

5. Windows Explorer frequently gets into an error and have to close with the message "Windows has encountered a problem and needs to close. We are sorry for any inconvenience." This happens when I am transferring files from laptop to external hard drive.

What have I done so far:

1. I disabled System Restore and restarted the windows and logged into SAFE MODE.

2. I started up AVG, Ad-Aware, SuperAnti Spyware and Advanced System Care 3.

3. AVG Found nothing.

4. Ad-Aware removed a high-security malware.

5. SuperAnti Spyware removed 154 tracking cookies.

6. Advanced System Care 3 found nothing in the Spyware/Malware scan.

7. Restarted computer and I am still getting problems. My Outlook has stopped working.

8. I still cannot do any updates to Ad-Aware and SuperAnti Spyware.

9. SpybotSD is still not working.

So please help. I am really at my wits end.

Edited by f130978, 08 June 2010 - 06:07 PM.


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#2 Orange Blossom

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Posted 08 June 2010 - 06:27 PM

Hello,

If you haven't already, please turn System Restore back on. Disabling System Restore as the first step when attempting to clean a system or when scanning for malware is not advisable. Unfortunately, some anti-virus vendors still recommend doing this before attempting malware removal and many folks follow that advice. This is really not a good practice when dealing with infected computer systems. Turning System Restore off and then turning it back on has some risk associated with it since that feature does not always work as intended. Further, there is always a possibility of something going wrong during the malware removal process and you end up with more problems. If an incident renders your system problematic or unbootable, you can use System Restore to return it to a previous working state. Without a restore point to fall back on, you are left with a limited means of restoring your system to a usable condition. Disabling this feature could mean having to perform a repair install (or reformat in worst case scenarios) if you're unable to fix any problems which System Restore may be able to correct. Although System Restore is not always 100% guaranteed to work all the time, it at least gives you another option before resorting to more drastic measures.

"System Restore and malware removal - what is best practice?"
"Should I purge all my restore point BEFORE removing infection?"

That said, please reboot back into Normal Mode if you aren't already there.

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.In your next post, please post the MBAM log and an updated description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 f130978

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Posted 08 June 2010 - 10:22 PM

Hey Orange Blossom,

Thank you for such a quick reply. Here's the log from the scan that you told me to do. I followed every single direction you gave me in your post including putting System Restore back to ON. I've also tested the following:

1. SuperAnti Spyware now updates beautifully. It is no longer stuck.

2. Ad-Aware also updates beautifully now.

3. Spybot SD is still not starting. - Maybe I should reinstall it.

4. Outlook is also still not starting properly. It just starts for one second and closes.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4182

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

06/08/2010 7:54:59 PM
mbam-log-2010-06-08 (19-54-59).txt

Scan type: Quick scan
Objects scanned: 153403
Time elapsed: 11 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.131,93.188.166.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{aa1583ff-1179-4d16-9f3a-0cab1a165860}\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.131,93.188.166.174 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{b3385a9b-8d24-4d34-a1e8-f8ca78822bd2}\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.131,93.188.166.174 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by f130978, 08 June 2010 - 10:23 PM.


#4 boopme

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Posted 08 June 2010 - 11:03 PM

Follow up with these....
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 f130978

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Posted 09 June 2010 - 03:54 PM

Hi BoopMe,

Thanks for helping.

So I did both the tasks that you told me to.

The funny thing is when I finished SuperAnti Spyware in SafeMode and restarted the windows, I could not find the log.

So I logged back into SafeMode and the log was there instead.

Another issue: I realised that when I turn off my computer, it will not shut off properly. It just hangs there with only the wallpaper. I have to press Ctrl/Alt/Del and it shuts off properly...so that was weird.

So here is the log from SuperAnti Spyware.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/09/2010 at 01:54 AM

Application Version : 4.38.1004

Core Rules Database Version : 3259
Trace Rules Database Version: 1270

Scan type : Complete Scan
Total Scan Time : 00:36:00

Memory items scanned : 311
Memory threats detected : 0
Registry items scanned : 5654
Registry threats detected : 0
File items scanned : 28571
File threats detected : 0

#6 boopme

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Posted 09 June 2010 - 04:04 PM

Hello f130978,can you update now? Other than shut down is all else good?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 f130978

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Posted 09 June 2010 - 04:13 PM

Hi BoopMe,

There's still 2 problems.

1. The windows shutdown.

2. Outlook is still shutting itself down. I've checked the error and it has got to do with emailscanner.dll.

Other than that, all else is good for now.

Edited by f130978, 09 June 2010 - 04:14 PM.


#8 boopme

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Posted 09 June 2010 - 04:21 PM

OK, the shutdown ..you need to start a new topic in the XP forum as they need to ask you somethings there.

If you turn Off AVG and then try mail is the error still there. Do not leave the AV off for too long and do not go anywhere elae on the web with it off.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 f130978

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Posted 09 June 2010 - 06:15 PM

I've actually accidentally solved the Outlook problem.

I first uninstalled AVG but found that the problem was still there. Then I uninstalled Ad-Aware and the problem went away.

So now, Outlook works as long as I don't have Ad-aware in it.

Thanks for the suggestion on the windows shutdown problem. I will check with them there.

By the way, what kind of setup should I use for my computer for protection?

I have the following right now:
- AVG Free
- Super Anti Spyware
- Zonealarm
- Malwarebytes Anti Malware

Should I add or take anything else from this setup?

#10 boopme

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Posted 09 June 2010 - 07:19 PM

Yes I tgoght it was AVG interfering with outlook.. Glad that's done. Updates are good now?

I would lose AdAware and install SpywareBlaster. It's in our list under Malware Removal. L@@K

If all else is good and after your done installing/Removing,,,,
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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