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Windows 7 BSOD on new computer


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#1 mrbjorklund

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Posted 08 June 2010 - 02:39 PM

Hello.

I have recently bought a new computers (1 week ago) at a good trusted and reliable internetstore and they even checked it before shipping + put it together. Everything worked out fine when they did all test, though I suppose they donīt stresstest the system only to see if ram, hd, videocard etc etc is working and fix newest drivers for it all.

However, at first startup after a little while I got bsod. This bsod has been harrassing me for a week now and Iīve run out of ideas on how to solve it.


Few notes that is relevant Iīd say:
Windows update fails and 3 updates is hanging loose.
System seems to get stable after a few bsods and restarts.
Ram, hd and drivers has been checked and all is valid and upto date.


The system is the following:
Gigabyte GA-P55M-UD2
Samsung TFT 24" P2450H Rose Black
80GB 2.5" SSD Intel X25-M G2 SATA
500GB Samsung Spinpoint F3 HD502HJ
Corsair 4GB (2x2048MB) 1600MHz XMS3
Intel Core i5 750, 2.66GHz
PowerColor Radeon HD5870 PCS+ 1GB
Fractal Design Tesla 550W 80+
Samsung 22X DL SH-S223C, Svart


I have basiclly tried everything, removing all programs include antivirus, searched for malware, tried misc solutions to update windows files all from sfc scans to manuall install but they just wont install. I think this might be an issue but I need help solving it.


I have alot of dumpfiles in the windows directory/minidumps but I canīt open them and could use a help with this aswell.


I would attach the dumpfile but I canīt seem to find any attachmentoption.


I would be so gratefull for all help and if anyone does feel like helping me through the whole way from the scratch Iīll follow all order like a solider in the army, "Sir, yes sir" style. Iīm running out of options and the store canīt seem to help anymore and has told me I can send it back to them anytime that I canīt find the problem but whats the point? They know as much as the internet.

Another point: I have windows 7 cd so I could reinstall the system if thatīs the best way to start from scratch and then install drivers and stuff from there. (My next step if all fails, but perhaps itīs easier to do that first as I have no real data saved anyway?)

Edit 1:
I have done a bluescreenview and this is the result:
060810-5974-01.dmp 2010-06-08 21:19:11 MEMORY_MANAGEMENT 0x0000001a 00000000`00041790 fffffa80`010323c0 00000000`0000ffff 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70600 NT Kernel & System MicrosoftŪ WindowsŪ Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\060810-5974-01.dmp 4 15 7600

I checked back in time and itīs teh same errorkode all the way excpet for a few when ati is involved which most likely come from when it is stables and I can game. (yea sometimes it works for several hours which is wierd... )

---------------------------
Edit 2:
I read in another thread that windows defender can mess up with the antivirus so I tried it, i uninstalled avast, disabled windows defender and just like that I had 11 new updats in windows update. 8 of them went through and 3 are still giving errors. The errorcode is spits out is 800B0100 this time, it seem to wary between a 3-4 diffrent ones that I didnīt write down exluding the one from spamming making the updater "locked" :huh:

-------------------------
Edit 3:
Iīve done a ESET online antivirus scanner and it shows 0 infections which is good :huh:

Best regards a desperat Mr Björklund

Edited by mrbjorklund, 08 June 2010 - 03:10 PM.


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#2 Jacee

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Posted 08 June 2010 - 03:11 PM

See if any of these articles can help http://windows.microsoft.com/en-US/windows...-error-800B0100
http://windows-7-help.blogspot.com/2010/01...r-800b0100.html

Please install an Anti-virus program! Microsoft Security Essentials is free and is quite good. It includes Windows Defender, so no need to update that application. http://www.microsoft.com/security_essentials/

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#3 mrbjorklund

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Posted 08 June 2010 - 03:22 PM

See if any of these articles can help http://windows.microsoft.com/en-US/windows...-error-800B0100
http://windows-7-help.blogspot.com/2010/01...r-800b0100.html

Please install an Anti-virus program! Microsoft Security Essentials is free and is quite good. It includes Windows Defender, so no need to update that application. http://www.microsoft.com/security_essentials/


Iīve tried that before but it didnīt let me check the logs or something. Want me to report anything from the tool?

Ok, Iīll get a MSE and give it a try.


Thanks for the reply Jacee.


Edit:

MSE is installed and ran, nothing found.

The update is already installed, how do I run it? (I doesnīt say on the microsoft page)

Edited by mrbjorklund, 08 June 2010 - 03:35 PM.


#4 Broni

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Posted 08 June 2010 - 08:32 PM

In case of 1 week old computer, I'd return it immediately.
Who knows, what else will come up in the future...

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#5 mrbjorklund

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Posted 09 June 2010 - 02:24 AM

Seems pointless to return it if I canīt find out whats the problem.

If I would return it now, they most likely would do the same check and verify: Hardwareproblems? No, and they dont change anything there.

Then they reinstall windows, check drivers and ship it back.


All which I can do from home, I also checked with them and I have a 2 years servicedeal so if it crashes in that time I can send it back so itīs no worries with them.


Good chap in support he basiclly told me: "Yea try fixing it yourself, most likely something wierd that we wonīt fix without a reinstallation anyway and just mail me if you want to return it and we fix it".

#6 coxchris

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Posted 09 June 2010 - 08:25 PM

Good chap in support he basiclly told me: "Yea try fixing it yourself, most likely something wierd that we wonīt fix without a reinstallation anyway and just mail me if you want to return it and we fix it".

I would speak to a supervisor about that. That does seem like good Technical Support Representative. and I agree with broni on this If I brought the system that had a BSOD automatically than I would RMA the system but its your decision.

Edited by coxchris, 09 June 2010 - 08:26 PM.

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#7 hamluis

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Posted 09 June 2010 - 08:38 PM

<<I have alot of dumpfiles in the windows directory/minidumps but I canīt open them and could use a help with this aswell.>>

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items. This will result in the items from the upper screen being selected.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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Do not post just one message, please post the results as reflected in BlueScreenView and saved.

Edited by hamluis, 09 June 2010 - 08:42 PM.


#8 mrbjorklund

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Posted 10 June 2010 - 01:51 AM

<<I have alot of dumpfiles in the windows directory/minidumps but I canīt open them and could use a help with this aswell.>>

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items. This will result in the items from the upper screen being selected.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis

Do not post just one message, please post the results as reflected in BlueScreenView and saved.


Yea I found it yesterday and meh, same error but well... It all messed up in the end.



Coxchris yea well, itīs hard for them to support over the phone/email seeing they arenīt a professional problemsolver for computers but a internetstore selling stuff.



Anyway, yesteday was the the same and I just said: Damn this, Iīll reinstall everything and go from scratch.

And then the fighting started... Formatted harddrive, slammed in the windows 7 dvd, started installation... BSOD!


So I decided to ship it back with crystalclear instructions for the company to find the hardware that is mallcious, replace it, reinstall windows, update all drivers, use the system run diagnostics etc before shipping it back to me. I made it very clear to them if they do a piss job Iīm gonna refund it and go to another place.


Just the damn wait now, I imagine it will take between 2-4 weeks for it all. First I need to get a shippingslip, send it, they get it, they do it, they send it back.


Meh, Iīll just nag em so they speed up after all they messed up in the beginning perhaps even claim I should get some bonus like a new keyboard/mouse or something for the trouble.



Thanks alot for all the help though!

#9 eddie4life

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Posted 10 June 2010 - 06:10 PM

Hello mrbjorklund, I think I may have found your problem, I believe its your gigabyte motherboard. Where I work we made a system very similar to yours and sold it to somebody, The customer kept having blue screens of all sorts. We finally just ruled it was the motherboard. Gigabyte boards tend to have problems here and there. My suggestion would be to swap it out for an Asus P7P55D its the same motherboard type which im sure you can see but made by asus obviously. I have lots of trust in asus as they make solid products. Cheers and hope this fixes your problem.




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