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Rough Waiting Time for Advice?

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#1 struckdumb1


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Posted 08 June 2010 - 01:18 PM

Can someone let me know roughly how long I might wait for my thread to be picked up in the Virus, Trojan, Spyware, and Malware Removal Logs forum.

Not trying to hurry anyone and I know not to bump my thread up.
I posted about 24 hours ago - is that pretty usual?

If so I'm happy to wait - the guidance is much appreciated.

My thread is here: http://www.bleepingcomputer.com/forums/t/322413/cmdexe-problem/



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#2 Orange Blossom

Orange Blossom

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Posted 08 June 2010 - 05:03 PM


It isn't easy to say when a topic will get a response. There are too many variables.

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have over 200 unanswered topics, the oldest dated June 5, 2010 at7:44 pm Eastern Daylight Savings time in the U.S.A. Your HiJack This topic is dated June 7, 2010 at 3.44 p.m. using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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#3 struckdumb1

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Posted 09 June 2010 - 12:47 AM

Thanks - appreciate that.

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