Combofix Log Report

Hi there,

I had suspected malware on my computer causing redirects mostly from search engine pages such as Google. When I did a typical Google search to generate potential links.....when I chose and clicked a link it would not take me to the associated URL, rather redirect me to a different website, alternate search engine, advertisement, etc.

At that point I started researching online a bit and discovered that 'rootkit' issues typically cause redirects, but am in no way computer saavy. With that said, I ran the Combofix from Bleepingcomputer.com download and generated the Log Report below.

I am asking that an experienced helper please review the Log Report, and let me know if any other infections are left over that need to be analyzed further.

Thank you in advance!

LOG REPORT GENERATED BY COMBOFIX:

ComboFix 10-06-07.04 - HP_Administrator 06/08/2010 12:02:03.1.1 - x86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.958.638 [GMT -4:00]
Running from: c:\documents and settings\HP_Administrator.YOUR-4DACD0EA75\Desktop\ComboFix.exe
AV: CA Anti-Virus *On-access scanning disabled* (Updated) {17CFD1EA-56CF-40B5-A06B-BD3A27397C93}
FW: CA Personal Firewall *enabled* {14CB4B80-8E52-45EA-905E-67C1267B4160}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\FunWebProducts
c:\program files\FunWebProducts\ScreenSaver\Cache\5B3A64AB
c:\program files\FunWebProducts\ScreenSaver\Cache\5B3D0F78.jpg
c:\program files\FunWebProducts\ScreenSaver\Cache\5B41DA47
c:\program files\FunWebProducts\ScreenSaver\Cache\5B42C93A.jpg
c:\program files\FunWebProducts\ScreenSaver\Cache\5B437FAA.swf
c:\program files\FunWebProducts\ScreenSaver\Cache\5B43BBA9.swf
c:\program files\FunWebProducts\ScreenSaver\Cache\5B4D4D9C.jpg
c:\program files\FunWebProducts\ScreenSaver\Cache\files.ini
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21ACBADC.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21ACE9AC.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21ACEB23.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AD16C7.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AD1909.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21ADD729.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21ADDB40.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AE00E9.jpg
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c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AE2AF6.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AE30E2.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AE6020.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AE63F8.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AE8952.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AF028A.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AF4792.jpg
c:\program files\FunWebProducts\ScreenSaver\Images\101x135\21AF6A5C.jpg
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c:\program files\FunWebProducts\Shared\Cache\MyStationeryBtn.html
c:\program files\FunWebProducts\Shared\Cache\SmileyCentralBtn.html
c:\program files\Internet Explorer\msimg32.dll
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c:\program files\MyWebSearch\bar\1.bin\F3CJPEG.DLL
c:\program files\MyWebSearch\bar\1.bin\F3DTACTL.DLL
c:\program files\MyWebSearch\bar\1.bin\F3HISTSW.DLL
c:\program files\MyWebSearch\bar\1.bin\F3HTMLMU.DLL
c:\program files\MyWebSearch\bar\1.bin\F3HTTPCT.DLL
c:\program files\MyWebSearch\bar\1.bin\F3IMSTUB.DLL
c:\program files\MyWebSearch\bar\1.bin\F3POPSWT.DLL
c:\program files\MyWebSearch\bar\1.bin\F3PSSAVR.SCR
c:\program files\MyWebSearch\bar\1.bin\F3REPROX.DLL
c:\program files\MyWebSearch\bar\1.bin\F3RESTUB.DLL
c:\program files\MyWebSearch\bar\1.bin\F3SCHMON.EXE
c:\program files\MyWebSearch\bar\1.bin\F3SCRCTR.DLL
c:\program files\MyWebSearch\bar\1.bin\F3SHLLVW.DLL
c:\program files\MyWebSearch\bar\1.bin\F3SPACER.WMV
c:\program files\MyWebSearch\bar\1.bin\F3WALLPP.DAT
c:\program files\MyWebSearch\bar\1.bin\F3WPHOOK.DLL
c:\program files\MyWebSearch\bar\1.bin\M3FFXTBR.JAR
c:\program files\MyWebSearch\bar\1.bin\M3FFXTBR.MANIFEST
c:\program files\MyWebSearch\bar\1.bin\M3NTSTBR.JAR
c:\program files\MyWebSearch\bar\1.bin\M3NTSTBR.MANIFEST
c:\program files\MyWebSearch\bar\Avatar\COMMON.F3S
c:\program files\MyWebSearch\bar\Cache\014656A9.bin
c:\program files\MyWebSearch\bar\Cache\01465811.bin
c:\program files\MyWebSearch\bar\Cache\01466417.bin
c:\program files\MyWebSearch\bar\Cache\01466484.bin
c:\program files\MyWebSearch\bar\Cache\0CC68878
c:\program files\MyWebSearch\bar\Cache\148FAB44
c:\program files\MyWebSearch\bar\Cache\2BD59F2B
c:\program files\MyWebSearch\bar\Cache\51438FF9
c:\program files\MyWebSearch\bar\Cache\5B39F0C3
c:\program files\MyWebSearch\bar\Cache\5B39F288.bin
c:\program files\MyWebSearch\bar\Cache\5B39F78A.bin
c:\program files\MyWebSearch\bar\Cache\5B39FA97.bin
c:\program files\MyWebSearch\bar\Cache\5B39FB91.bin
c:\program files\MyWebSearch\bar\Cache\6151D529.bin
c:\program files\MyWebSearch\bar\Cache\6151EA47.bin
c:\program files\MyWebSearch\bar\Cache\6151EBCE.bin
c:\program files\MyWebSearch\bar\Cache\6151ECF7.bin
c:\program files\MyWebSearch\bar\Cache\files.ini
c:\program files\MyWebSearch\bar\Game\CHECKERS.F3S
c:\program files\MyWebSearch\bar\Game\CHESS.F3S
c:\program files\MyWebSearch\bar\Game\REVERSI.F3S
c:\program files\MyWebSearch\bar\History\search2
c:\program files\MyWebSearch\bar\icons\CM.ICO
c:\program files\MyWebSearch\bar\icons\MFC.ICO
c:\program files\MyWebSearch\bar\icons\PSS.ICO
c:\program files\MyWebSearch\bar\icons\SMILEY.ICO
c:\program files\MyWebSearch\bar\icons\WB.ICO
c:\program files\MyWebSearch\bar\icons\ZWINKY.ICO
c:\program files\MyWebSearch\bar\Message\COMMON.F3S
c:\program files\MyWebSearch\bar\Notifier\COMMON.F3S
c:\program files\MyWebSearch\bar\Notifier\DOG.F3S
c:\program files\MyWebSearch\bar\Notifier\FISH.F3S
c:\program files\MyWebSearch\bar\Notifier\KUNGFU.F3S
c:\program files\MyWebSearch\bar\Notifier\LIFEGARD.F3S
c:\program files\MyWebSearch\bar\Notifier\MAID.F3S
c:\program files\MyWebSearch\bar\Notifier\MAILBOX.F3S
c:\program files\MyWebSearch\bar\Notifier\OPERA.F3S
c:\program files\MyWebSearch\bar\Notifier\ROBOT.F3S
c:\program files\MyWebSearch\bar\Notifier\SEDUCT.F3S
c:\program files\MyWebSearch\bar\Notifier\SURFER.F3S
c:\program files\MyWebSearch\bar\Settings\prevcfg2.htm
c:\program files\MyWebSearch\bar\Settings\s_pid.dat
c:\program files\MyWebSearch\bar\Settings\setting2.htm
c:\program files\MyWebSearch\bar\Settings\settings.dat
D:\Autorun.inf

Infected copy of c:\windows\system32\drivers\mouclass.sys was found and disinfected
Restored copy from - Kitty had a snack
.
((((((((((((((((((((((((( Files Created from 2010-05-08 to 2010-06-08 )))))))))))))))))))))))))))))))
.

2010-05-26 06:32 . 2010-05-26 06:32 -------- d-----w- c:\windows\system32\wbem\Repository
2010-05-25 01:27 . 2010-05-25 01:27 -------- d-----w- c:\documents and settings\HP_Administrator.YOUR-4DACD0EA75\Local Settings\Application Data\Threat Expert

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-06-08 16:00 . 2008-05-22 21:40 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k7
2010-06-08 16:00 . 2008-05-22 21:40 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k6
2010-06-08 16:00 . 2008-05-22 21:40 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k5
2010-06-08 16:00 . 2008-05-22 21:40 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k4
2010-06-08 16:00 . 2008-05-22 21:40 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k3
2010-06-08 16:00 . 2008-05-22 21:40 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k2
2010-06-08 16:00 . 2008-05-22 21:40 64 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k1
2010-06-08 16:00 . 2008-05-22 21:40 172156 ----a-w- c:\windows\system32\drivers\kmxcfg.u2k0
2010-06-03 16:14 . 2008-05-17 00:45 746216 ----a-w- c:\windows\system32\drivers\vetefile.sys
2010-06-03 16:14 . 2008-05-17 00:45 130280 ----a-w- c:\windows\system32\drivers\veteboot.sys
2010-06-03 16:14 . 2008-03-04 07:41 1561896 ----a-w- c:\documents and settings\All Users\Application Data\CA\Consumer\AV\tmp\vete_tmp.dll
2010-06-01 05:41 . 2010-03-14 06:38 439816 ----a-w- c:\documents and settings\HP_Administrator.YOUR-4DACD0EA75\Application Data\Real\Update\setup3.10\setup.exe
2010-05-27 12:40 . 2008-05-17 00:45 91472 ----a-w- c:\windows\system32\isafprod.dll
2010-05-25 05:05 . 2008-03-25 16:33 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2010-05-18 04:44 . 2010-05-08 22:57 -------- d-----w- c:\documents and settings\HP_Administrator.YOUR-4DACD0EA75\Application Data\Jenkat
2007-07-04 19:02 . 2007-07-04 19:02 774144 ----a-w- c:\program files\RngInterstitial.dll
2008-02-20 00:00 . 2008-02-20 00:00 30720 --sha-w- c:\windows\rnapxs\rnapxs.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2008-08-21 185896]
"RTHDCPL"="RTHDCPL.EXE" [2006-03-08 16010240]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2005-07-23 237568]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-11-11 417792]
"QOELOADER"="c:\program files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-6.0.1.33\QOELoader.exe" [2008-05-17 14088]
"nwiz"="nwiz.exe" [2006-01-25 1519616]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2006-01-25 7311360]
"KBD"="c:\hp\KBD\KBD.EXE" [2005-02-02 61440]
"HPHUPD08"="c:\program files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe" [2005-06-02 49152]
"HPBootOp"="c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" [2006-02-16 249856]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-30 67584]
"DMAScheduler"="c:\program files\HP DigitalMedia Archive\DMAScheduler.exe" [2006-03-20 90112]
"DiscUpdateManager"="c:\program files\DISC\DiscUpdMgr.exe" [2006-03-16 61440]
"DISCover"="c:\program files\DISC\DISCover.exe" [2006-03-16 1077248]
"cctray"="c:\program files\CA\CA Internet Security Suite\cctray\cctray.exe" [2009-05-21 181488]
"CAVRID"="c:\program files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe" [2010-05-27 230736]
"capfupgrade"="c:\program files\CA\CA Internet Security Suite\CA Personal Firewall\capfupgrade.exe" [2008-09-09 259312]
"capfasem"="c:\program files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe" [2008-09-09 173296]
"cafw"="c:\program files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe" [2008-09-09 771312]
"AlwaysReady Power Message APP"="ARPWRMSG.EXE" [2005-08-03 77312]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-09-04 935288]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe" [2008-05-13 171448]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2004-08-10 53760]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2005-12-15 282624]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\PFW]
2007-05-18 17:30 79368 ----a-w- c:\windows\system32\UmxWNP.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\CA Personal Firewall]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ComputerAssociatesAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"=
"c:\\Program Files\\DISC\\DISCover.exe"=
"c:\\Program Files\\DISC\\DiscStreamHub.exe"=
"c:\\Program Files\\DISC\\myFTP.exe"=
"c:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=

R0 KmxStart;KmxStart;c:\windows\system32\drivers\KmxStart.sys [6/24/2008 7:08 PM 93712]
R1 KmxAgent;KmxAgent;c:\windows\system32\drivers\KmxAgent.sys [6/24/2008 7:08 PM 63504]
R1 KmxFile;KmxFile;c:\windows\system32\drivers\KmxFile.sys [6/24/2008 7:08 PM 45584]
R1 KmxFw;KmxFw;c:\windows\system32\drivers\KmxFw.sys [6/24/2008 7:08 PM 115216]
R2 KmxCF;KmxCF;c:\windows\system32\drivers\KmxCF.sys [6/24/2008 7:08 PM 134648]
R2 KmxSbx;KmxSbx;c:\windows\system32\drivers\KmxSbx.sys [6/24/2008 7:08 PM 66576]
R2 UmxAgent;HIPS Event Manager;c:\program files\CA\SharedComponents\HIPSEngine\UmxAgent.exe [10/18/2007 11:24 AM 1010192]
R2 UmxCfg;HIPS Configuration Interpreter;c:\program files\CA\SharedComponents\HIPSEngine\UmxCfg.exe [10/18/2007 11:24 AM 801296]
R2 UmxPol;HIPS Policy Manager;c:\program files\CA\SharedComponents\HIPSEngine\UmxPol.exe [6/24/2008 7:10 PM 281104]
R3 KmxCfg;KmxCfg;c:\windows\system32\drivers\KmxCfg.sys [6/24/2008 7:08 PM 88816]
S2 gupdate1c9b1802c61e274;Google Update Service (gupdate1c9b1802c61e274);c:\program files\Google\Update\GoogleUpdate.exe [3/30/2009 5:40 PM 133104]
S3 PPCtlPriv;PPCtlPriv;c:\program files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe [2/19/2008 8:01 PM 185680]
.
Contents of the 'Scheduled Tasks' folder

2010-06-06 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]

2010-06-08 c:\windows\Tasks\CAAntiSpywareScan_Daily as HP_Administrator at 3 00 AM.job
- c:\program files\CA\CA Internet Security Suite\CA Anti-Spyware\caantispyware.exe [2008-02-20 12:40]

2010-06-08 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-30 21:40]

2010-06-08 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-03-30 21:40]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://google.com/
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=63&bd=PAVILION&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=63&bd=PAVILION&pf=desktop
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
LSP: c:\windows\system32\VetRedir.dll
Trusted Zone: trymedia.com
DPF: {8C2D1BF0-5364-403C-9968-E6E348C6B4FB} - hxxp://www.iradiopop.com/IRD/pages/VBIRDPlayer.CAB
FF - ProfilePath - c:\documents and settings\HP_Administrator.YOUR-4DACD0EA75\Application Data\Mozilla\Firefox\Profiles\zrfms3bv.default\
FF - prefs.js: browser.startup.homepage - hxxp://google.com/
FF - plugin: c:\documents and settings\HP_Administrator.YOUR-4DACD0EA75\Application Data\VideoEgg\Loader\4665\npvideoegg-loader.dll
FF - plugin: c:\program files\Java\jre1.5.0_05\bin\NPJava11.dll
FF - plugin: c:\program files\Java\jre1.5.0_05\bin\NPJava12.dll
FF - plugin: c:\program files\Java\jre1.5.0_05\bin\NPJava13.dll
FF - plugin: c:\program files\Java\jre1.5.0_05\bin\NPJava14.dll
FF - plugin: c:\program files\Java\jre1.5.0_05\bin\NPJava32.dll
FF - plugin: c:\program files\Java\jre1.5.0_05\bin\NPJPI150_05.dll
FF - plugin: c:\program files\Java\jre1.5.0_05\bin\NPOJI610.dll
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-PCDrProfiler - (no file)
AddRemove-Jenkat Games Arcade - c:\documents and settings\HP_Administrator.YOUR-4DACD0EA75\Application Data\Jenkat\Jenkat Games Arcade\uninst.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-06-08 12:12
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(752)
c:\windows\system32\UmxWnp.Dll
c:\program files\CA\SharedComponents\PPRT\bin\CACheck.dll
c:\program files\CA\SharedComponents\PPRT\bin\CAHook.dll
c:\program files\CA\SharedComponents\PPRT\bin\CAServer.dll
.
Completion time: 2010-06-08 12:14:23
ComboFix-quarantined-files.txt 2010-06-08 16:14

Pre-Run: 167,650,426,880 bytes free
Post-Run: 170,180,415,488 bytes free

- - End Of File - - 1A6D8377FEC7E7CB5DB1099C209EFEEB


Thanks much,

-Doug

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
• Notepad will open with the results.
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:

• Main Mirror
  This version will download a randomly named file (Recommended)
• Zipped Mirror
  This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

• Disconnect from the Internet and close all running programs.
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
• Now click the Scan button. If you see a rootkit warning window, click OK.
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
• Click the Copy button and paste the results into your next reply.
• Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.