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repost: problem with c++ runtime environment?

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#1 teppuM


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Posted 08 June 2010 - 05:39 AM

(i had origially posted this in the windows xp forum, but thought i should repost here)


so last night, i finished my business on my computer, and went soundly to bed thinking everything would be fine. the thunderstorm woke me up, so i figured i'd zone out on youtube or something, only to find that my computer had restarted (of course) in the night, and was now unable to start up correctly because of a problem with the C++ runtime environment.

i restarted it in safe mode and ran rkill, which had successfully helped me stop malware in the past, and its log said it had terminated C:Windowssystem32rundll32.exe. this is generally a good, important file, so i'm confused.

i'm running malwarebytes anti-malware right now, but i was wondering if anyone knew how to fix this? my computer had been behaving a bit strangely after i removed a fake antivirus virus (with the help of rkill) earlier last week, so i'm wondering if this is fallout from that? should i just try system restore?

thanks for your time


also, in the other forum, i saw a post that referenced to this, but my c++ runtime error message made no reference to any particular thing, just that it had to terminate the environment incorrectly (or something to that effect) and my computer could not start up normally.

UPDATE: my scan with malwarebytes didn't find anything, sooooo i'm still looking for assistance.

Edited by elise025, 08 June 2010 - 07:36 AM.
Merged 3 posts to keep postcount zero and moved to Am I Infected, since no logs are posted. ~ Elise

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#2 teppuM

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Posted 08 June 2010 - 06:01 AM

when i was running malwarebytes anti-malware a little bit ago, i could've sworn i saw it scan something called WinBlueSoft, but it didn't report back an infection, and i can't find the files anywhere on my computer. There was a post about it from this site -- http://www.bleepingcomputer.com/virus-remo...ove-winbluesoft -- that said i'd see entries in the add or remove programs section, but i don't see any entries there.

i'm going to download HJT and see if i can find it that way. does this virus hide itself or am i mistaken?

Edited by Orange Blossom, 08 June 2010 - 04:47 PM.
Merged topics. ~ OB

#3 boopme


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Posted 08 June 2010 - 03:24 PM

Hello, let's do a safe mode scan and if nothing we'll move to DDS.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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