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computer freezes under heavy load


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#1 rkprd

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Posted 08 June 2010 - 12:17 AM

im having a problem with my computer its freezing at random but most of the time when watching a video on youtube or when playing a game. usually when the screen freezes I can still move the mouse and click on the start button and navigate through windows but not the internet browser it just stays frozen in the background. when I try ctr+alt+del it does try to open task manager, the green cpu usage bar comes on at the lower left side of the screen but not the task manager since the screen is frozen so I have to shut off the computer manually by pressing the button for 5 seconds. other times when it freezes I get a bsod with error 0x00000008 which on microsoft site it says its a problem with the processor. I have never messed with the processor so I dont know why there should be a problem with it so Im asking do the symptoms I describe sound like an issue with the processor or could it be something else causing it to freeze? id appreciate any help thanks

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#2 hamluis

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Posted 08 June 2010 - 07:40 AM

Try the following:

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt. If the reported date for errors is not in chronological order (most recent at top), then you may want to sort that column to make it so...before saving the file.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis

#3 rkprd

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Posted 08 June 2010 - 03:19 PM

thanks for the response louis here is the bsod report

==================================================
Dump File : Mini060710-01.dmp
Crash Time : 6/7/2010 10:45:05 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xba350d70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060610-01.dmp
Crash Time : 6/6/2010 7:38:32 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xba350d70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7397b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060410-02.dmp
Crash Time : 6/4/2010 5:42:21 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xf884fd70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7397b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060410-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060410-01.dmp
Crash Time : 6/4/2010 5:25:26 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xf884fd70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7397b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060310-05.dmp
Crash Time : 6/3/2010 10:34:38 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xf884fd70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7397b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060310-05.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060310-04.dmp
Crash Time : 6/3/2010 10:18:55 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xf884fd70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7397b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060310-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060310-03.dmp
Crash Time : 6/3/2010 9:38:03 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xf884fd70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7397b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060310-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060310-02.dmp
Crash Time : 6/3/2010 9:24:14 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xf884fd70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7397b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060310-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini060310-01.dmp
Crash Time : 6/3/2010 9:12:03 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : nic1394.sys
Caused By Address : nic1394.sys+8fff
File Description : IEEE1394 Ndis Miniport and Call Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini053110-01.dmp
Crash Time : 5/31/2010 1:51:20 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+6e3b9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini053110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini053010-01.dmp
Crash Time : 5/30/2010 11:03:36 AM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc0000185
Parameter 2 : 0xc0000185
Parameter 3 : 0x00000000
Parameter 4 : 0x00a7e000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22e0b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini053010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini051810-01.dmp
Crash Time : 5/18/2010 11:44:20 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x80623826
Parameter 3 : 0xb6a58bb4
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+14c826
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini051810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini051710-01.dmp
Crash Time : 5/17/2010 9:39:21 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xf884fd70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini051710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini051510-01.dmp
Crash Time : 5/15/2010 2:26:46 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xf8c00000
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000000
Parameter 4 : 0xff01a348
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini051510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini051210-01.dmp
Crash Time : 5/12/2010 4:55:02 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+6136e
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini051210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini042810-01.dmp
Crash Time : 4/28/2010 1:51:21 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+12ab0
File Description : Intel Matrix Storage Manager driver
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 5.0.1.1001
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini042810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini042410-01.dmp
Crash Time : 4/24/2010 3:52:52 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xf8c00000
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000000
Parameter 4 : 0xfefee348
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini042410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini042310-01.dmp
Crash Time : 4/23/2010 10:06:33 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80042000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini042310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini041910-01.dmp
Crash Time : 4/19/2010 7:10:51 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xf8c00000
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000000
Parameter 4 : 0xfefc0348
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini041910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini032910-01.dmp
Crash Time : 3/29/2010 12:54:12 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xecc12e62
Parameter 3 : 0xaf934ac8
Parameter 4 : 0x00000000
Caused By Driver : mfehidk.sys
Caused By Address : mfehidk.sys+7e62
File Description : Host Intrusion Detection Link Driver
Product Name : SYSCORE.14.0.0.291.x86
Company : McAfee, Inc.
File Version : SYSCORE.14.0.0.291.x86
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini032310-01.dmp
Crash Time : 3/23/2010 12:26:47 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00000cd4
Parameter 3 : 0x00000000
Parameter 4 : 0x84865980
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22e0b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini032010-01.dmp
Crash Time : 3/20/2010 2:44:11 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0xf77fad70
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : iastor.sys
Caused By Address : iastor.sys+12ab0
File Description : Intel Matrix Storage Manager driver
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 5.0.1.1001
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

#4 hamluis

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Posted 08 June 2010 - 04:32 PM

Caused By Driver : nic1394.sys

Caused By Driver : iastor.sys

I'd start with the obvious...uninstall those two files and replace them.

Info: http://www.file.net/process/nic1394.sys.html AND http://support.microsoft.com/kb/307736. Are you using a firewire NIC?

Info: http://www.file.net/process/iastor.sys.html

I must mention...there is also a possibility of malware, but we'll ignore that (for the moment).

To uninstall/replace the nic1394.sys file...you may have to run the sfc /scannow command (or do a repair install). The first step would be to see if Device Manager lists such device as hardware. If yes, then you can uninstall it from DM...if not, then you have to try the other road.

I can't really tell you how to overcome the iastor.sys file situation. Intel seems to think that this file is a problem only during install/upgrade efforts.

Are you running a RAID configuration?

System manufacturer and model, please?

Louis

#5 cryptodan

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Posted 09 June 2010 - 01:29 PM

To add to what Hamluis is asking for you, can you post your system specs download: http://www.piriform.com/speccy/download and post a screenshot.

If it freezes under heavy load I am suspecting a heat issue.

Can you post pictures of your computer's case both external and internally?

#6 rkprd

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Posted 09 June 2010 - 11:32 PM

Caused By Driver : nic1394.sys

Caused By Driver : iastor.sys

I'd start with the obvious...uninstall those two files and replace them.

Info: http://www.file.net/process/nic1394.sys.html AND http://support.microsoft.com/kb/307736. Are you using a firewire NIC?

Info: http://www.file.net/process/iastor.sys.html

I must mention...there is also a possibility of malware, but we'll ignore that (for the moment).

To uninstall/replace the nic1394.sys file...you may have to run the sfc /scannow command (or do a repair install). The first step would be to see if Device Manager lists such device as hardware. If yes, then you can uninstall it from DM...if not, then you have to try the other road.

I can't really tell you how to overcome the iastor.sys file situation. Intel seems to think that this file is a problem only during install/upgrade efforts.

Are you running a RAID configuration?

System manufacturer and model, please?

Louis

thanks I will try replacing those files and go from there
I am not sure what raid configuration is but if it means running 2 or more hard disks then no I only have one hard disk
and it is a dell dimension 9100 never had any problems with it in the 5 years Ive had it until I started having these issues a couple months ago
thanks again for your help Ill report back once I replace those files you mentioned

#7 rkprd

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Posted 09 June 2010 - 11:46 PM

To add to what Hamluis is asking for you, can you post your system specs download: http://www.piriform.com/speccy/download and post a screenshot.

If it freezes under heavy load I am suspecting a heat issue.

Can you post pictures of your computer's case both external and internally?

I also thought it might be overheating because when I took off the side hatch on the tower it doesnt freeze as often as it did before. might be a problem with the heat fin ? ive installed some programs to check the cpu temp but none of the are compatible with my processor. if you know of any that would work let me know. heres the screenshot you asked for

Attached Files



#8 cryptodan

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Posted 09 June 2010 - 11:53 PM

Try this one: Core Temp, if you tried it then I apologize for being redundant. Can you list which ones you have tried?

#9 hamluis

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Posted 10 June 2010 - 07:23 AM

Well...it could be overheating, but overheating normally doesn't cause STOP errors...freezing is a typical symptom of overheating.

You have a variety of errors, indicating something is wrong with your O/S.

Among the drivers listed are those for McAfee...I would also suggest that you uninstall it, then reinstall it/update it to overcome the possibility that it is damaged.

Louis

#10 cryptodan

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Posted 10 June 2010 - 08:46 AM

Well...it could be overheating, but overheating normally doesn't cause STOP errors...freezing is a typical symptom of overheating.

You have a variety of errors, indicating something is wrong with your O/S.

Among the drivers listed are those for McAfee...I would also suggest that you uninstall it, then reinstall it/update it to overcome the possibility that it is damaged.

Louis



Over heating can cause Blue Screen's of Death. My wife's lap top did it when the video card over heated while she was gaming. Eventually the video card died, and had to be replaced.

Overheating can cause a whole bunch of issues that can mimic a malware infection. Once that temperature thresh hold has been passed weird things start to happen from random programs crashing to freezes and lock ups. The freezes and lock ups in my experience are precursors to hardware failure which is the cause of the blue screens.

Edited by cryptodan, 10 June 2010 - 10:22 AM.


#11 hamluis

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Posted 10 June 2010 - 09:53 AM

That makes sense :thumbsup:...I amend my statement.

Louis

#12 rkprd

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Posted 10 June 2010 - 08:08 PM

Try this one: Core Temp, if you tried it then I apologize for being redundant. Can you list which ones you have tried?

yep I tried that one and some others called speedfan and everest to no avail. I took off the cooling fin and noticed the paste was kind of melted which Im pretty sure is whats causing it to overheat. Im going to clean it up and add new paste and hope if it fixes the problem. thanks for your help

Edited by rkprd, 10 June 2010 - 08:10 PM.


#13 cryptodan

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Posted 10 June 2010 - 08:36 PM

I would suggest getting some Arctic Silver 5, that is by far the best thermal compound on the market.




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