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BSOD 4a on Windows 7 90 day trial (dump file attached)


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#1 sjvirchow

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Posted 07 June 2010 - 07:35 PM

This is my 2nd BSOD (not the same type) in two weeks. My first one was a 4e, and this one is a 4a. And they both were caused by the same file. "ntkrnlpa.exe"
Here's my specs if it helps. I was surfing Youtube in Chrome by the way. Dump file below.

Gigabyte GA-MA785GM-US2H Rev. 3.3 Motherboard
2GB DDR2 Dual Channel Memory
Western Digital Caviar Blue 320GB HDD
Nvidia Geforce 7600GS (about 3-4 years old, and runs hot, as it has no fan of it's own.)
Windows 7 Enterprise 90 day trial.
Antec BP550 550W PSU

Dump File- http://docs.google.com/leaf?id=0B2V2ZdHp80...wZDVi&hl=en
Hardware: The parts of a computer that can be kicked.

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#2 keyboardNinja

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Posted 07 June 2010 - 07:38 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#3 sjvirchow

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Posted 07 June 2010 - 07:43 PM

Here's the text version. http://bit.ly/b3iWfp

I'm thinking it's that video card, but what do I know?
Hardware: The parts of a computer that can be kicked.

#4 keyboardNinja

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Posted 07 June 2010 - 07:49 PM

Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#5 sjvirchow

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Posted 07 June 2010 - 07:52 PM

Oh! Sorry.

==================================================
Dump File : 060710-21138-01.dmp
Crash Time : 6/7/2010 7:15:51 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041287
Parameter 2 : 0x00000018
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+85903
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\060710-21138-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================
Hardware: The parts of a computer that can be kicked.

#6 keyboardNinja

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Posted 07 June 2010 - 07:59 PM

See what kind of temps you are running using Speccy.

Post back with the results (just the Summary page).

That'll help us know whether or not overheating is causing the BSOD.
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#7 sjvirchow

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Posted 07 June 2010 - 08:02 PM

Operating System
MS Windows 7 Enterprise 32-bit
CPU
AMD Athlon II X2 250 24 °C
Regor 45nm Technology
RAM
2.0GB Dual-Channel DDR2 @ 401MHz (5-5-5-18)
Motherboard
Gigabyte Technology Co., Ltd. GA-MA785GM-US2H (Socket M2)
Graphics
DELL E171FP @ 1280x1024
256MB GeForce 7600 GS (EVGA) 55 °C
Hard Drives
313GB Western Digital WDC WD32 00AAJS-61B4A0 SATA Disk Device (IDE) 30 °C
Optical Drives
Optiarc DVD RW AD-7240S SATA CdRom Device
Audio
Realtek High Definition Audio
Hardware: The parts of a computer that can be kicked.

#8 keyboardNinja

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Posted 07 June 2010 - 08:16 PM

Looks okay...

Let's check your RAM:

***** A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image
(looks like the photos aren't working)

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image
(looks like the photos aren't working)

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#9 sjvirchow

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Posted 07 June 2010 - 08:19 PM

Well I can never predict when the BSOD will happen. It's always random.
Hardware: The parts of a computer that can be kicked.

#10 keyboardNinja

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Posted 07 June 2010 - 08:20 PM

Still, you need to check the RAM before we go further.
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#11 sjvirchow

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Posted 07 June 2010 - 08:21 PM

Alright. I'll do memtest.
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#12 keyboardNinja

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Posted 07 June 2010 - 08:42 PM

All right, post back with the results after a few passes (5-6). :huh:
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#13 sjvirchow

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Posted 07 June 2010 - 08:56 PM

Well memtest passed. No errors. I'm thinking it's that video card because both occured when watching Flash video on Youtube. (I also had a couple tabs open)

The last BSOD was while watching YouTube in Firefox (4e PFT_LIST_CORRUPT), with a couple tabs open, and this most recent one was while watching YouTube in Chrome, again with a couple tabs open. (1a MEMORY_MANAGEMENT)

Edited by sjvirchow, 07 June 2010 - 09:09 PM.

Hardware: The parts of a computer that can be kicked.

#14 sjvirchow

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Posted 07 June 2010 - 10:15 PM

I just thought of something. According to CPU-Z both my RAM modules are running at 1.8 volts. however, they do have heat spreaders on them. Is it possible that because of the high RAM usage of Firefox playing videos, the RAM wasn't getting enough power to process the extra information needed? Should I up the voltage just a smidge, since all motherboards for DDR2 memory default to 1.8 volts? I've never overclocked anything before so I'm a little worried. I could be completely off, but It just came to me. What's your opinion?
Hardware: The parts of a computer that can be kicked.

#15 sjvirchow

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Posted 07 June 2010 - 10:20 PM

Or it could be just a fluke with drivers.
Hardware: The parts of a computer that can be kicked.




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