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Trojan.Gen I can't get this darn thing deleted


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#1 cspeer1978

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Posted 07 June 2010 - 06:41 PM

So let me do this short and sweet, I am an IT technician and I have removed everything under the sun as far as mlware and spyware goes...but of course my own computer is infected with Trajan.Gen and I cannot for the life of me figure out how to remove it, LOL.


Here is my computer

Windows 7 64 bit
Symantec Endpoint 11.0.6

System:
3GHz 6850 processor
4GB DDR2 800
Plenty of storage

What is the next step? I can post logs, just let me know what to do.

EDITED WITH MORE DETAILS:
Scanned with Malwarebytes, clean
Full Scan Symantec, clean
Full Spybot and Adaware Scans
Super AntiSpyware Scans have run clean


here is a short snippet log from symantec auto protect, these come every so :

Filename Risk Action Original Location Computer User Status Date and Time


DWH4B3F.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:03
DWH6860.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:03
DWH7D19.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:03
DWH9175.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:03
DWHA776.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:03
DWHB819.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:04
DWH88F2.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:04
DWHA0E6.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:04
DWHB928.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:04
DWHE9CB.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:04
DWHFDF8.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:04
DWH29DA.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:04
DWH3DC8.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:04
DWH559C.tmp Trojan.Gen Quarantined C:\Users\Chris\AppData\Local\Temp\ LANBOXLITE Chris Infected 6/7/2010 19:04


I seems to come about randomly, really weird.

Edited by cspeer1978, 07 June 2010 - 09:20 PM.


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#2 cspeer1978

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Posted 07 June 2010 - 08:12 PM

Here is to hoping someone can save my sanity tonight :thumbsup:

#3 boopme

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Posted 07 June 2010 - 09:34 PM

I can only suspect a rootkit now.. We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Orange Blossom

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Posted 08 June 2010 - 03:29 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/322698/trojangen-cannot-remove/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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