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Have some malware. Not sure what it is.

  • This topic is locked This topic is locked
1 reply to this topic

#1 Lonelyfreak


  • Members
  • 1 posts
  • Local time:01:47 AM

Posted 07 June 2010 - 12:07 PM

I checked my email yesterday and I got an email saying my World of Warcraft account had possibly been hacked. I know for sure that the email was legit so there is no worry there. I figured it was a friend who had logged on or something so I did not do anything. This morning I logged on and all of my stuff was gone so I went back to the email and it said that they suspected a virus or keylogger or something was on my computer and suggested me to the Blizzard support site. There they told me to go to processlibrary dot com and get a free scan of things running on my computer. I did that and when the scan came back it said there were a few unknown security risks. So I clicked it for more information and it took me to a processlibrary dot com page with possible anti-virus and anti-spyware software. One of the options was Webroot Antivirus. I downloaded it and had it scan my computer. At the end of the scan it told me that I had 6 possible risks. One was high risk. The title the scan gave me was Troj/JavaDI-V. The problem now is that I have to pay for the Webroot before it can remove because apparently the scan was the only free thing. I'm a little suspicions about paying for it so I posted on a forum I frequent if it can be trusted. The person who responded to my post suggested this site. So far I have had no problems using my computer but if there is something on my computer stealing passwords and the like I would very much want it removed.

Before I paste the DDS stuff I have a concern about the GMER part of the steps to post my problem. When I used scanned using the GMER I could not get the window to look like the image in the guide. I was unable to check several of the boxes. the scan eventually found nothing so there is not file to upload.

DDS (Ver_10-03-17.01) - NTFSX64
Run by Ringeis at 9:32:53.94 on Mon 06/07/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_19
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.4085.1743 [GMT -7:00]

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\Webroot\WebrootSecurity\WRConsumerService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\Alienware\Command Center\AlienSense\FAService.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files\OSD\Service1.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Webroot\WebrootSecurity\SpySweeper.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\OSD\Launch_CC.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Alienware\Command Center\AlienSense\FATrayMon.exe
C:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\CyberLink\Shared Files\brs.exe
C:\Program Files\OSD\OSD_Main.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Alienware\Command Center\AlienSense\FATrayAlert.exe
c:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files (x86)\Webroot\WebrootSecurity\SpySweeperUI.exe
c:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Program Files\Alienware\Command Center\AlienFXHook32Mngr.exe
C:\Program Files\Alienware\Command Center\AlienFXHook64Mngr.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\components\scheduler\stservice.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Webroot\WebrootSecurity\SSU.EXE

============== Pseudo HJT Report ===============

uStart Page = hxxp://search.myheritage.com
uDefault_Page_URL = hxxp://www.alienware.com/
mStart Page = hxxp://search.myheritage.com
mLocal Page = c:\windows\syswow64\blank.htm
mWinlogon: Userinit=userinit.exe
BHO: MHTBPos00 Class: {0c37b053-fd68-456a-82e1-d788ee342e6f} - c:\program files (x86)\celebrity toolbar\tbcore3.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: FAIESSOHelper Class: {a2f122da-055f-4df7-8f24-7354dbdba85b} - c:\program files\alienware\command center\aliensense\FAIESSO.dll
BHO: Ask.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files (x86)\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
TB: Celebrity Toolbar: {fd2fd708-1f6f-4b68-b141-c5778f0c19bb} - c:\program files (x86)\celebrity toolbar\tbcore3.dll
TB: Ask.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files (x86)\ask.com\GenericAskToolbar.dll
uRun: [Pando Media Booster] "c:\program files (x86)\pando networks\media booster\PMB.exe"
mRun: [OSD] "c:\program files\osd\Launch.exe"
mRun: [FATrayAlert] "c:\program files\alienware\command center\aliensense\FATrayMon.exe"
mRun: [FAStartup]
mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [RemoteControl8] "c:\program files (x86)\cyberlink\powerdvd8\PDVD8Serv.exe"
mRun: [PDVD8LanguageShortcut] "c:\program files (x86)\cyberlink\powerdvd8\language\Language.exe"
mRun: [BDRegion] "c:\program files (x86)\cyberlink\shared files\brs.exe"
mRun: [UCam_Menu] "c:\program files (x86)\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files (x86)\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\2.0"
mRun: [SunJavaUpdateSched] "c:\program files (x86)\common files\java\java update\jusched.exe"
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
mRun: [SpySweeper] c:\program files (x86)\webroot\webrootsecurity\SpySweeperUI.exe /startintray
mRunOnce: [STToasterLauncher] c:\program files (x86)\dell datasafe local backup\toasterLauncher.exe
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~2\micros~1\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~1\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~2\common~1\skype\SKYPE4~1.DLL
Notify: FastAccess - c:\program files\alienware\command center\aliensense\FALogNot.dll
LSA: Notification Packages = scecli FAPassSync
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
mRun-x64: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [NvCplDaemon] "RUNDLL32.EXE" c:\windows\system32\NvCpl.dll,NvStartup
mRun-x64: [NVHotkey] "rundll32.exe" c:\windows\system32\nvHotkey.dll,Start
mRun-x64: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun-x64: [Launch_CC App] "c:\program files\osd\launch_cc.exe"
mRun-x64: [SysTrayApp] "c:\program files\idt\wdm\sttray64.exe"
mRun-x64: [IAAnotif] "c:\program files (x86)\intel\intel matrix storage manager\iaanotif.exe"
mRun-x64: [AlienFX Controller] "c:\program files\alienware\command center\AlienwareAlienFXController.exe"
mRun-x64: [(Default)]
IE-X64: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm

================= FIREFOX ===================

FF - ProfilePath - c:\users\ringeis\appdata\roaming\mozilla\firefox\profiles\wnsz8e0m.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/firefox
FF - prefs.js: keyword.URL - hxxp://search.myheritage.com/?orig=ds&q=
FF - plugin: c:\program files (x86)\mozilla firefox\plugins\npPandoWebInst.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}

c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 ssfs0bbc;ssfs0bbc;c:\windows\system32\drivers\ssfs0bbc.sys [2009-11-6 37488]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-2-9 121936]
R2 {FE4C91E7-22C2-4D0C-9F6B-82F1B7742054};Power Control [2010/01/04 15:55:11];c:\program files (x86)\cyberlink\powerdvd8\000.fcl [2009-4-15 146928]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt64.inf_amd64_neutral_f701f161b383d4ba\AESTSr64.exe [2010-1-4 89600]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-2-9 22096]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2010-2-9 63568]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-5-8 40384]
R2 CustomSvc;Vista Session Launcher Service;c:\program files\osd\Service1.exe [2010-1-4 13312]
R2 FAService;FAService;c:\program files\alienware\command center\aliensense\FAService.exe [2009-6-24 2368776]
R2 SftService;SoftThinks Agent Service;c:\program files (x86)\dell datasafe local backup\SftService.exe [2010-1-4 656624]
R2 WebrootSpySweeperService;Webroot Spy Sweeper Engine;c:\program files (x86)\webroot\webrootsecurity\SpySweeper.exe [2009-11-6 4048240]
R2 WRConsumerService;Webroot Client Service;c:\program files (x86)\webroot\webrootsecurity\WRConsumerService.exe [2010-6-7 1201640]
R3 Acceler;Accelerometer Service;c:\windows\system32\drivers\Acceler.sys [2010-1-4 23912]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-5-8 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-5-8 40384]
R3 BrSerIb;Brother MFC Serial Interface Driver(WDM);c:\windows\system32\drivers\BrSerIb.sys [2009-7-13 281088]
R3 BrUsbSIb;Brother MFC Serial USB Driver(WDM);c:\windows\system32\drivers\BrUsbSIb.sys [2009-7-13 15360]
R3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\drivers\btwl2cap.sys [2010-1-4 35104]
R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\drivers\e1k62x64.sys [2010-1-4 273072]
R3 itecir;ITECIR Infrared Receiver;c:\windows\system32\drivers\itecir.sys [2010-1-4 60416]
R3 NETw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\drivers\NETw5v64.sys [2010-1-4 5435904]
R3 WinRing0_1_2_0;WinRing0_1_2_0;c:\program files\osd\WinRing0x64.sys [2010-1-4 14544]
S2 AlienFusionService;Alienware Fusion Service;c:\program files\alienware\command center\AlienFusionService.exe [2009-7-15 13624]
S2 LiveTurbineMessageService;Turbine Message Service - Live;"c:\program files (x86)\turbine\turbine download manager\turbinemessageservice.exe" --> c:\program files (x86)\turbine\turbine download manager\TurbineMessageService.exe [?]
S3 DAUpdaterSvc;Dragon Age: Origins - Content Updater;c:\program files (x86)\steam\steamapps\common\dragon age origins\bin_ship\daupdatersvc.service.exe [2010-3-24 25832]
S3 FACAP;facap, FastAccess Video Capture;c:\windows\system32\drivers\facap.sys [2008-9-24 238848]
S3 IAMTVE;Driver for Intel® Active Management Technology - KCS;c:\windows\system32\drivers\IAMTVE.sys [2010-1-4 43416]
S3 IAMTXPE;Driver for Intel® Active Management Technology - KCS;c:\windows\system32\drivers\IAMTXPE.sys [2010-1-4 51096]
S3 ioatdma;Intel® QuickData Technology device;c:\windows\system32\drivers\qd260x64.sys [2010-1-4 41096]
S3 ioatdma1;ioatdma1;c:\windows\system32\drivers\qd162x64.sys [2010-1-4 40144]
S3 ioatdma2;Intel® QuickData Technology device ver.2;c:\windows\system32\drivers\qd262x64.sys [2010-1-4 41680]
S3 iSSetup;iSSetup;c:\windows\system32\drivers\iSSetup.sys [2010-1-4 154336]
S3 LiveTurbineNetworkService;Turbine Network Service - Live;"c:\program files (x86)\turbine\turbine download manager\turbinenetworkservice.exe" --> c:\program files (x86)\turbine\turbine download manager\TurbineNetworkService.exe [?]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-3-29 1255736]

=============== Created Last 30 ================

2010-06-07 15:08:30 0 d-----w- c:\users\ringeis\My Backup Files
2010-06-07 14:44:23 775168 ----a-w- c:\windows\isRS-000.tmp
2010-06-07 14:44:23 511328 ----a-w- c:\windows\syswow64\capicom.dll
2010-06-07 14:44:16 0 d-----w- c:\program files (x86)\Ask.com
2010-06-07 14:43:37 0 d-----w- c:\program files (x86)\MSSOAP
2010-06-07 14:43:37 0 d-----w- c:\program files (x86)\common files\MSSoap
2010-06-07 14:43:18 1563008 ----a-w- c:\windows\WRSetup.dll
2010-06-07 14:43:18 0 d-----w- c:\users\ringeis\appdata\roaming\Webroot
2010-06-07 14:43:18 0 d-----w- c:\programdata\Webroot
2010-06-07 14:43:17 0 d-----w- c:\program files (x86)\Webroot
2010-06-07 14:34:15 164 ----a-w- c:\windows\install.dat
2010-06-07 14:22:22 0 d-----w- c:\program files (x86)\Uniblue
2010-06-04 16:53:49 78680 ----a-w- c:\windows\system32\XAPOFX1_4.dll
2010-06-04 16:53:49 74072 ----a-w- c:\windows\syswow64\XAPOFX1_4.dll
2010-06-04 16:53:49 530776 ----a-w- c:\windows\system32\XAudio2_6.dll
2010-06-04 16:53:49 528216 ----a-w- c:\windows\syswow64\XAudio2_6.dll
2010-06-04 16:53:49 238936 ----a-w- c:\windows\syswow64\xactengine3_6.dll
2010-06-04 16:53:49 176984 ----a-w- c:\windows\system32\xactengine3_6.dll
2010-06-04 16:53:48 24920 ----a-w- c:\windows\system32\X3DAudio1_7.dll
2010-06-04 16:53:48 22360 ----a-w- c:\windows\syswow64\X3DAudio1_7.dll
2010-05-26 15:19:13 2048 ----a-w- c:\windows\syswow64\tzres.dll
2010-05-26 15:19:13 2048 ----a-w- c:\windows\system32\tzres.dll
2010-05-14 15:51:40 976896 ----a-w- c:\windows\system32\inetcomm.dll
2010-05-14 15:51:39 740864 ----a-w- c:\windows\syswow64\inetcomm.dll

==================== Find3M ====================

2010-05-12 18:21:16 270208 ------w- c:\windows\system32\MpSigStub.exe
2010-05-06 20:59:36 165032 ----a-w- c:\windows\syswow64\aswBoot.exe
2010-05-06 20:34:14 63568 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2010-04-14 16:47:23 38848 ----a-w- c:\windows\syswow64\avastSS.scr
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2010-01-22 17:59:56 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2010-01-22 18:43:48 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 9:33:51.76 ===============

Attached Files

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#2 Blind Faith

Blind Faith

  • Malware Response Team
  • 4,101 posts
  • Gender:Female
  • Local time:11:47 AM

Posted 10 June 2010 - 02:53 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice
Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.

~ OB

Edited by Orange Blossom, 22 May 2011 - 02:11 PM.

Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro

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