I'm deleting your duplicate topic.
Please follow the instructions in ==>This Guide<==
starting at Step 6
Once the proper logs are created, then make a NEW TOPIC
and post it ==>HERE<==
Please include the link to this topic in your new topic and a description of your computer issues.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.
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