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Antivirus Soft removed; browser still hijacked


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2 replies to this topic

#1 nawky

nawky

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Posted 07 June 2010 - 09:38 AM

Thank you so much for the very helpful administrators on this forum. Ok, Antivirus Soft infected my computer, which is running on Windows XP Pro. After running quick scans of Spyware Doctor, Advanced SystemCare, Norton 360 (none of which were activated at the time of infection) and doing a System Restore, it seems that I removed Antivirus Soft because I could, well, run my computer again. However, even after that, and after rerunning those three malware applications fully updated on full scan, my IE8 browser is still being hijacked. More specifically, I will search something on Google and click on a result, only to be redirected. Sometimes, a website will just pop up randomly. Norton 360 will sometimes inform me that it has blocked an intrusion attempt; however, it is not always successful, and the redirects and popups are still occurring.

Below is the DDS log. Attached is the DDS attachment and the GMER log. Please let me know if there's anything else I should do. This is a big nuisance, so I can't stress enough: thank you very much again for the assistance on this board.

Run by ML at 19:11:56.72 on Sun 06/06/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.32 [GMT -4:00]

AV: Spyware Doctor with AntiVirus *On-access scanning enabled* (Updated) {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
AV: Norton 360 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
AV: Norton 360 *On-access scanning enabled* (Outdated) {A5F1BC7C-EA33-4247-961C-0217208396C4}
FW: AOL Firewall *enabled* {6515F560-BD88-41EB-AD77-F1F3F6F80BEA}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
E:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\TPWRTRAY.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\TRENDnet\TEW-424UB\WlanCU.exe
C:\Program Files\Norton 360\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
E:\Program Files\$HiJackThis_v2.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\M L\Desktop\New Folder\dds.scr
C:\WINDOWS\system32\SearchProtocolHost.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://news.google.com/
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
uSearch Page = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
mSearchAssistant = hxxp://www.google.com/ie
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Octh Class: {000123b4-9b42-4900-b3f7-f4b073efc214} - e:\program files\orbitdownloader\orbitcth.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - e:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\4.2.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\4.2.0.12\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\4.2.0.12\coIEPlg.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: Grab Pro: {c55bbcd6-41ad-48ad-9953-3609c48eacc7} - e:\program files\orbitdownloader\GrabPro.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - e:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [Tpwrtray] TPWRTRAY.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wirele~1.lnk - c:\program files\trendnet\tew-424ub\WlanCU.exe
uPolicies-explorer: SpecifyDefaultButtons = 0 (0x0)
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: &Download by Orbit - e:\program files\orbitdownloader\orbitmxt.dll/201
IE: &Grab video by Orbit - e:\program files\orbitdownloader\orbitmxt.dll/204
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Do&wnload selected by Orbit - e:\program files\orbitdownloader\orbitmxt.dll/203
IE: Down&load all by Orbit - e:\program files\orbitdownloader\orbitmxt.dll/202
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1255547570302
DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} - hxxp://www.sibelius.com/download/software/win/ActiveXPlugin.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-6-6 64288]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-6-5 218592]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0402000.00c\symds.sys [2010-6-5 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0402000.00c\symefa.sys [2010-6-5 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\bashdefs\20100429.001\BHDrvx86.sys [2010-6-5 537136]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0402000.00c\cchpx86.sys [2010-6-5 501888]
R1 MPFIREWL;MPFIREWL;c:\windows\system32\drivers\MpFirewall.sys [2007-1-17 80640]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0402000.00c\ironx86.sys [2010-6-5 116784]
R2 Browser Defender Update Service;Browser Defender Update Service;e:\program files\spyware doctor\bdt\BDTUpdateService.exe [2010-6-5 112592]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-2-4 1352320]
R2 N360;Norton 360;c:\program files\norton 360\engine\4.2.0.12\ccsvchst.exe [2010-6-5 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-6-5 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\ipsdefs\20100528.003\IDSXpx86.sys [2010-5-28 331640]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20100606.003\NAVENG.SYS [2010-6-6 85552]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20100606.003\NAVEX15.SYS [2010-6-6 1347504]
R3 RTL8187B;TRENDnet TEW-424UB 54M USB Dongle;c:\windows\system32\drivers\RTL8187B.sys [2009-1-10 264576]
R3 SjyPkt;SjyPkt;c:\windows\system32\drivers\SjyPkt.sys [2002-10-3 13532]
S3 sdAuxService;PC Tools Auxiliary Service;e:\program files\spyware doctor\pctsAuxs.exe [2010-6-5 366840]
S3 sdCoreService;PC Tools Security Service;e:\program files\spyware doctor\pctsSvc.exe [2010-6-5 1142224]
S4 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2010-6-5 233136]
S4 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2010-6-5 63360]

=============== Created Last 30 ================

2010-06-06 20:37:13 15880 ----a-w- c:\windows\system32\lsdelete.exe
2010-06-06 18:31:35 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-06-06 18:31:22 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-06-06 18:23:41 0 dc-h--w- c:\docume~1\alluse~1\applic~1\{74D08EB8-01D1-4BAE-91E3-F30C1B031AC6}
2010-06-06 18:21:43 0 d-----w- c:\program files\Lavasoft
2010-06-06 16:45:07 0 d-----w- c:\docume~1\marvi~1\applic~1\Tific
2010-06-05 23:57:44 0 d-----w- c:\windows\system32\drivers\N360
2010-06-05 23:57:37 0 d-----w- c:\program files\Norton 360
2010-06-05 23:29:56 0 d-----w- c:\docume~1\alluse~1\applic~1\PCSettings
2010-06-05 23:27:28 0 d-----w- c:\program files\NortonInstaller
2010-06-05 18:56:17 767952 ----a-w- c:\windows\BDTSupport.dll
2010-06-05 18:56:16 149456 ----a-w- c:\windows\SGDetectionTool.dll
2010-06-05 18:56:15 165840 ----a-w- c:\windows\PCTBDRes.dll
2010-06-05 18:56:15 1652688 ----a-w- c:\windows\PCTBDCore.dll
2010-06-05 18:47:30 7387 ----a-w- c:\windows\system32\drivers\pctgntdi.cat
2010-06-05 18:47:30 233136 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2010-06-05 18:47:10 7412 ----a-w- c:\windows\system32\drivers\PCTAppEvent.cat
2010-06-05 18:47:10 7383 ----a-w- c:\windows\system32\drivers\pctcore.cat
2010-06-05 18:47:10 218592 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2010-06-05 18:47:09 88040 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2010-06-05 18:46:54 7383 ----a-w- c:\windows\system32\drivers\pctplsg.cat
2010-06-05 18:46:54 63360 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2010-06-05 18:46:34 0 d-----w- c:\docume~1\marvi~1\applic~1\PC Tools
2010-06-05 18:35:36 0 d-----w- c:\windows\system32\wbem\Repository
2010-06-05 18:02:50 767952 ----a-w- c:\windows\BDTSupport(2)(2).dll
2010-06-05 05:54:47 882 ----a-w- c:\windows\RegSDImport.xml
2010-06-05 05:54:47 879 ----a-w- c:\windows\RegISSImport.xml
2010-06-05 05:54:46 131 ----a-w- c:\windows\IDB.zip
2010-06-05 05:54:45 1152444 ----a-w- c:\windows\UDB.zip
2010-06-05 05:43:15 0 d-----w- c:\program files\common files\PC Tools
2010-06-05 05:43:15 0 d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-05-23 05:09:51 0 d-----w- c:\docume~1\marvi~1\applic~1\IObit

==================== Find3M ====================

2010-06-05 23:59:28 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-06-05 23:59:28 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-06-05 23:59:28 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-06-05 23:59:27 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll

============= FINISH: 19:17:14.19 ===============

Attached Files



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#2 Elise

Elise

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  • Malware Study Hall Admin
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Posted 10 June 2010 - 07:14 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

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Posted 15 June 2010 - 06:04 AM

Due to lack of activity this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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