Posted 06 June 2010 - 06:46 PM
Can anyone help me here? While at work on June 4th, I received a message from my hotmail account, from me, asking me to send money to London where I had been mugged. Of course I was not in London nor had I been mugged. I knew instantly that I had been hacked. I tried to log on to my hotmail email and the password had been changed by the hackers. I then went to my gmail account and sent a message to all contacts to disregard the hotmail email. Within a couple of minutes the hackers had taken over my gmail too.
I checked facebook and that has been taken over as well.
I then started frantically changing all my credit card password, bank and 401K passwords et al I also put a freeze on my credit.
I have since managed to recover the gmail account and changed the default email address to a new account I opened at yahoo.
My question is how can I get the hotmail and facebook account back under my control? I had iYogi scan my computer and no malware or virus was found so I think this is just the classic scam trying to trick people who know me into wiring money.
After much effort I did get a phone number for MSN and spoke to someone who told me because it is a free account they will give no support to it except for the online forum. I sent in the online forum form, but have not had any response to my pleas for help from facebook or hotmail.
Any suggestions? I have so much information on both accounts that I would love to recover. I also have a big need to just NOT let these creeps win.
This has to happen often to a lot of people. Has anyone else had this happen, and if you were successful in recovering control of the accounts, how did you do it?