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gray taskbar virus, no internet


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#1 jwfish

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Posted 06 June 2010 - 05:48 PM

Hi,

I've seen this problem and similar problems described in a couple other forums but have no idea what to do. I am running Windows XP professional. A couple weeks go I was on the internet and something popped up that said something like "you might have a malicious virus on your computer" and it took me to a site where it said I could buy software to scan and remove the virus. I closed everything down and turned the computer off.

When I turned the computer back on, it had a gray task bar. And the task bar looks like it's from an older operating system. Also, the wireless network says I need a new IP address. Another symptom is that the sound is not working. When I try to play a file using Windows Media Player it says "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly." When I try to adjust the volume I am not permitted to do so.

Other programs seem to be working. I ran a virus scan with my anti-virus software, Trend Micro PC-cillin Internet Secutiy 12 and it found the virus TROJ-FRAUDPAC.KC which had infected the file omni[1].gif and successfully quarantined it. It also found the virus in a file called syssvc.exe and failed to quarantine it. I found that file and manually deleted that. The following day my anti-virus software found TROJ_FAKEAV.FAI in a file called BVRTKXOTSSD.EXE and failed to quarantine it. I found this file and manually deleted it. It also infected the files called bvrtkxotssd.exe, and statistics[1].htm and another one with a long name and successfully quarantined it. These last two were in Temporary Internet Files and I deleted everything in that folder. The following day the same virus infected a file in System Volume Information called A0111053.exe and that file was successfully quarantined. The following day TROJ_BREDO.SMXA infected a file in Temporary Internet Files and was successfully quarantined. The last few virus scan's I have run did not detect anything.

I've turned the computer on and off many times and a couple times the normal blue task bar returned and the wireless internet worked again. But for the past week the task bar has remained gray and I the internet has not worked.

Please help! Thanks.

Edited by Budapest, 06 June 2010 - 06:01 PM.
Moved from Vista ~BP


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#2 boopme

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Posted 06 June 2010 - 09:54 PM

Hello before we try to fix the rest let's see if all that Fraud and fake stuff.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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