I've seen this problem and similar problems described in a couple other forums but have no idea what to do. I am running Windows XP professional. A couple weeks go I was on the internet and something popped up that said something like "you might have a malicious virus on your computer" and it took me to a site where it said I could buy software to scan and remove the virus. I closed everything down and turned the computer off.
When I turned the computer back on, it had a gray task bar. And the task bar looks like it's from an older operating system. Also, the wireless network says I need a new IP address. Another symptom is that the sound is not working. When I try to play a file using Windows Media Player it says "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly." When I try to adjust the volume I am not permitted to do so.
Other programs seem to be working. I ran a virus scan with my anti-virus software, Trend Micro PC-cillin Internet Secutiy 12 and it found the virus TROJ-FRAUDPAC.KC which had infected the file omni.gif and successfully quarantined it. It also found the virus in a file called syssvc.exe and failed to quarantine it. I found that file and manually deleted that. The following day my anti-virus software found TROJ_FAKEAV.FAI in a file called BVRTKXOTSSD.EXE and failed to quarantine it. I found this file and manually deleted it. It also infected the files called bvrtkxotssd.exe, and statistics.htm and another one with a long name and successfully quarantined it. These last two were in Temporary Internet Files and I deleted everything in that folder. The following day the same virus infected a file in System Volume Information called A0111053.exe and that file was successfully quarantined. The following day TROJ_BREDO.SMXA infected a file in Temporary Internet Files and was successfully quarantined. The last few virus scan's I have run did not detect anything.
I've turned the computer on and off many times and a couple times the normal blue task bar returned and the wireless internet worked again. But for the past week the task bar has remained gray and I the internet has not worked.
Please help! Thanks.
Edited by Budapest, 06 June 2010 - 06:01 PM.
Moved from Vista ~BP