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Search Engine Re-direct (Phoenix Exploit Kit?)


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#1 plinkocat

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Posted 06 June 2010 - 03:11 PM

I need some help here.

I'm running IE7 and/or Firefox on Windows XP on a wireless home connection. My other laptop seems to be unaffected.

On May 25th, I somehow downloaded the Antisoft-Spyware virus. Both manually and using Spyware Doctor and CCCleaner, I managed to remove the virus. About a week later, the virus re-appeared and I performed the same removal process. Unfortunately I must not have gotten all of it (or something!)

After that point, I started having major issues with pop-up and google search re-directs. I also am unable to even open the pages www.windowsupdate.com or www.windowsupdate.microsoft.com.

Obviously I have some sort of malware, but I don't have the slightest idea how to find it (nothing shows up on Spyware Doctor or AVG seems limited in how it deals with supposedly infected files) let alone how to remove any of it.

Please help!

Thanks!

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#2 boopme

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Posted 06 June 2010 - 03:36 PM

Hello and welcome... let's see if we can get in like this.
You need to do all the steps as some pertain to your issue..
Please follow our Removal Guide here Remove Antispyware Soft (Uninstall Guide)
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 plinkocat

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Posted 06 June 2010 - 05:16 PM

Unfortunately, it didn't find anything...

Could it be that I was actually previously successful in getting rid of it before and what I have is something else?

Here's the log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4173

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.11

6/6/2010 3:12:12 PM
mbam-log-2010-06-06 (15-12-12).txt

Scan type: Full scan (C:\|)
Objects scanned: 294675
Time elapsed: 1 hour(s), 16 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 06 June 2010 - 05:28 PM

Well it does look that way..

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



ESET Online Scan:
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 plinkocat

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Posted 07 June 2010 - 02:59 PM

OK, I ran everything as directed (7 hours of scanning later!). Nothing was found.

HOWEVER, right before your first response yesterday, I had been reading another post in here and had downloaded and ran 'TDSSkiller.exe'. The directions in that thread that followed were exactly similar to yours.

After all the scans last night, when I restarted my computer, everything worked just fine, Windows installed automatic updates, and I can access everything I couldn't before (and no more search re-directs).

So I'm assuming that all is well...

Question: Now I have Spyware Doctor, Super Anti-spyware, AVG Free, all running on my computer. Which ones would you recommend using? Should I uninstall Spyware Doctor?

Thanks SO much for all the help. What a pain...

Here's the logs from my scans yesterday:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/06/2010 at 06:47 PM

Application Version : 4.38.1004

Core Rules Database Version : 5038
Trace Rules Database Version: 2850

Scan type : Complete Scan
Total Scan Time : 03:02:16

Memory items scanned : 269
Memory threats detected : 0
Registry items scanned : 7698
Registry threats detected : 0
File items scanned : 139628
File threats detected : 0


ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=7.00.6000.16850 (vista_gdr.090423-0018)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=9c6b474e663a974fa9bc598c6e0ae0b2
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=false
# utc_time=2010-06-07 06:08:16
# local_time=2010-06-06 11:08:16 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=1024 16777175 100 0 633132 633132 0 0
# compatibility_mode=2560 16777215 100 0 0 0 0 0
# compatibility_mode=6143 16777215 0 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=140314
# found=0
# cleaned=0
# scan_time=14081

#6 boopme

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Posted 07 June 2010 - 03:04 PM

Hello ,OK we would hav been there next.. Anu=yway glad it's good now. Keep MBAM,SAS and AVG. Scan weekly after updating.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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