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Combo-Fix is not fixing Google Redirect Virus, also Rootkit activity detected


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#1 jimanji101

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Posted 06 June 2010 - 02:54 PM

Hello members of Bleeping Computer,
I have been having troubles with the infamous Google Redirect Virus (as well as rootkit activity being detected) for about a week now. In the past, Combo-Fix was able to solve this problem. This time, however, Combo-Fix seems to have no effect on fixing the problem. Thanks for taking the time to help me!

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#2 jimanji101

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Posted 06 June 2010 - 03:14 PM

Also, whenever i try to run Combo-Fix now, the following error message comes up:
"Some files could not be created. Please close all applications, reboot Windows and restart this installation"
I'm not sure if the virus is making that message pop up or if there really are other benign applications that are causing this message to show up. Once again, thanks for reading this!

#3 Orange Blossom

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Posted 06 June 2010 - 06:04 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 jimanji101

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Posted 06 June 2010 - 08:21 PM

Hi Orange Blossom, I took your advice but ran into some problems.
I was able to successfully disable cd emulation, but as for the dds, the black box that pops up (right after you double click the dds desktop icon) didn't show any writing/progress. It just stayed black with a blinking cursor at the beginning.

Thanks for taking the time out to help me!

#5 Orange Blossom

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Posted 07 June 2010 - 01:18 PM

Hello,

Just go on to the next step. As I wrote in my previous reply:

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.


Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#6 jimanji101

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Posted 09 June 2010 - 05:36 PM

Hey Orange Blossom,

Once the program for gmer finishes scanning my computer, I proceed to click save and then my computer crashes. As soon as I hit that button the screen freezes, and when i click on it again it says that the program isn't responding and that i could "end now" or "cancel". Are there any methods to prevent this crash from happening, or would you say that this is also a part of the virus?

Thanks for your time,

Jimanji101

#7 Orange Blossom

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Posted 09 June 2010 - 06:05 PM

Don't bother about the GMER log. It can be uncooperative.

Once more:

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.


~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#8 Orange Blossom

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Posted 13 June 2010 - 04:16 PM

Hello,

Now that you have posted a topic here: http://www.bleepingcomputer.com/forums/t/324010/google-redirect-combo-fix-not-working-ie-problems/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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