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Having problems finding help for this one

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#1 fairywithfangs


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Posted 06 June 2010 - 11:15 AM

Hi, first I will say sorry, I have limited computer knowledge and will try to explain everything best I can

I have been having an odd problem that only seems to show up at certain times. Usually when I attempt to do a google search or visit two websites I normally visit (have been visiting them for years - its not the website as other people I know use it) When I do a google search and click on a link, the same type of thing happens. SOmetimes it was jump to a different page altogether.

I will type in the web addy and it will "jump" to a blank page that says "surveys.cnet.com" and just hang there. I have tried to find a fix but can only find Mozilla fixes and I use IE. From what I read this seems to be a rather new virus.

I have run, Spybot and Malwarebytes and they have found nothing. Something is there though. I have cleared all my cookies and temp internet files. I get constant alerts from Norton that "an attempt to hyjack your computer has been blocked" and lots of alerts that "WIM.tmp is trying to connect to a DNS server"

Can anybody help me please?

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#2 Budapest


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Posted 08 June 2010 - 01:57 AM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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