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Infected (I think?)


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#1 CameronKolarik

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Posted 05 June 2010 - 08:41 PM

I'm not very computer savvy but I heard this site could help so...
Ok so a few things going on.

Internet explorer has stopped working a few times, and before I ran a few scans with Norton and MalwareBytes Anti-Malware (which i heard was a good scanner) I was not able to access Bleepingcomputer.com at all, I only saw a page cannot be displayed error, after running MalwareBytes it said it found a ton of tracking cookies and a Trojan.Dropper in the temp folder, I can post that log if needed.
On 5/30/2010 reliability monitor says "Windows failed to start and we are unable to determine the cause of the problem" the reason given was "Unspecified changes to system configuration may have caused this problem"
Also in my System32 folder several folders update very often, like config and a folder called catroot and catroot2, not sure if thats normal but it seems like it wouldnt be.
Also the same 2 files keep appearing in Temp folder, titled fwtsqmfile00.sqm and fwtsqmfile01.sqm, if I delete them they reappear the next day.

So am I infected? If so what should I do now?

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#2 boopme

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Posted 05 June 2010 - 09:24 PM

Hello please repost this with the logs requested below,thanks.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 CameronKolarik

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Posted 05 June 2010 - 10:02 PM

Ok added the logs to the Removal forum.
The GMER ran but I was not able to select anything but Services Registry and Files, unlike what the guide said (where everything but IAT/EAT Drives/Partition other than Systemdrive, Show All were selected.

#4 boopme

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Posted 05 June 2010 - 10:18 PM

Ok ,I see you had Win 7 ,that made it a bit different.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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