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Infected with Antimalware Doctor

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5 replies to this topic

#1 sspigford


  • Members
  • 2 posts
  • Local time:01:50 AM

Posted 05 June 2010 - 04:47 PM

I have used Malwarebytes for a couple of years now, and it always clears up any problems. This time it is not working. I even purchased the pro version, updated it, and ran all 3 scans. Each time it finds the trojans and malware, and removes it. I even clear it out of quarantine. After a reboot, the malware is back. I got through step 7. Step 8 - gmer - got the blue screen twice. The second time it had error message: PFN_LIST_CORRUPT. See below and attached for my logs. Thanks so much to anyone for any help you can offer! We are desperate.

DDS (Ver_10-03-17.01) - NTFSx86
Run by Sherry & Welles at 16:05:44.85 on Sat 06/05/2010
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.3061.2385 [GMT -5:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\McAfee\MSC\mcshell.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\Sherry & Welles\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6080611
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
mDefault_Page_URL = hxxp://www.dell.com
mDefault_Search_URL = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {50AF7BFA-A287-4E1A-809C-C891798303A2} - No File
BHO: moigh Object: {69477b05-9f6f-4323-a955-0931197dfa0d} - c:\windows\system32\celyhhws.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DelayShred] c:\progra~1\mcafee\mshr\shrcl.exe /p7 /q c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\zwgg1drq.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\vmqpcpcb.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\uwk5qg97.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\slyrcxmf.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\otqvw9m3.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\mp52u04b.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\lwn9hf1t.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\j3jv3ct5.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\bjoob3hl.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\8vff6cxx.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\55hr22za.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\4x6rg1in.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\2flmb6zh.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\1lq8uq55.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\0x6ng9yr.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\0blo9799.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\zwgg1drq.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\vmqpcpcb.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\uwk5qg97.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\slyrcxmf.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\otqvw9m3.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\mp52u04b.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\lwn9hf1t.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\j3jv3ct5.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\bjoob3hl.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\8vff6cxx.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\55hr22za.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\4x6rg1in.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\2flmb6zh.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\1lq8uq55.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\0x6ng9yr.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh!\0blo9799.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1.sh!\content.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\wnqr43cr.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\u7mn6b8d.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\qd9mnmp4.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\l377hx02.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\knyvyj43.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\gtef0haz.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\eb4n8fej.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\ctmbglin.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\bz0q9zow.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\89anc1qf.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\3ygzzdwl.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.ie5\03dj6qf9.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.sh!\wnqr43cr.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.sh!\qd9mnmp4.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.sh!\knyvyj43.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.sh!\gtef0haz.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.sh!\eb4n8fej.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.sh!\ctmbglin.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.sh!\bz0q9zow.sh! c:\docume~1\sherry~1\locals~1\temp\tempor~1\content.sh!\89ANC1QF.SH!
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe"
uRun: [gotnewupdate000.exe] c:\documents and settings\sherry & welles\application data\8bb2a89f34404bbac28b873dc44f822c\gotnewupdate000.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Alcmtr] ALCMTR.EXE
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [skb] rundll32 "sghscmmh.dll",,Run
mRun: [MChk] c:\windows\system32\kdsytckr.exe
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
dRun: [msiexec.exe] msiconf.exe
StartupFolder: c:\docume~1\sherry~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {A1662FB6-39BE-41BB-ACDC-0448FB1B5817} - hxxp://www.cvsphoto.com/upload/activex/v3_0_0_5/PhotoCenter_ActiveX_Control.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: oqjtic.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\sherry~1\applic~1\mozilla\firefox\profiles\cl7h8a6x.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-1-1 214664]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2009-1-1 304464]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-9-29 93320]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-1-1 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-1-1 144704]
R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2009-11-13 92008]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2009-1-1 20952]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-1-1 38224]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-1-1 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-1-1 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-1-1 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-1-1 40552]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-1-1 34248]

=============== Created Last 30 ================

2010-06-05 21:03:45 0 ----a-w- c:\documents and settings\sherry & welles\defogger_reenable
2010-06-04 17:49:42 34688 ----a-w- c:\windows\system32\drivers\lbrtfdc.sys
2010-06-04 17:49:42 34688 ----a-w- c:\windows\system32\dllcache\lbrtfdc.sys
2010-06-04 17:49:41 0 d-----w- c:\docume~1\sherry~1\applic~1\Street-Ads
2010-06-04 17:49:40 0 d-----w- c:\docume~1\sherry~1\applic~1\Sky-Banners
2010-06-04 17:49:38 8192 ----a-w- c:\windows\system32\drivers\changer.sys
2010-06-04 17:49:38 8192 ----a-w- c:\windows\system32\dllcache\changer.sys
2010-06-04 17:49:18 164864 ----a-w- c:\windows\Twizoa.exe
2010-06-04 17:49:11 50981 ----a-w- c:\windows\system32\mbvelfhjvcctmmlia.exe
2010-06-04 17:48:53 0 d-----w- c:\docume~1\sherry~1\applic~1\8BB2A89F34404BBAC28B873DC44F822C
2010-06-03 22:13:36 309760 ----a-w- c:\windows\system32\celyhhws.dll
2010-05-24 16:31:20 40633 ----a-w- c:\windows\system32\kdsytckr.exe
2010-05-14 00:25:53 0 d-----w- c:\docume~1\sherry~1\applic~1\Ultimate Spanish
2010-05-14 00:25:50 0 d-sh--w- c:\windows\ftpcache
2010-05-14 00:25:20 0 d-----w- c:\program files\McGraw Hill

==================== Find3M ====================

2010-04-29 20:39:38 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-29 20:39:26 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-16 13:33:36 41472 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2010-04-16 13:33:36 3003680 ----a-w- c:\windows\system32\usbaaplrc.dll
2010-04-08 18:20:02 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-04-08 18:20:02 107808 ----a-w- c:\windows\system32\dns-sd.exe
2010-03-21 21:20:35 244048 ----a-w- c:\windows\fonts\FLORANA.TTF

============= FINISH: 16:06:28.96 ===============

Attached Files

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#2 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:07:50 AM

Posted 08 June 2010 - 03:05 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 sspigford

  • Topic Starter

  • Members
  • 2 posts
  • Local time:01:50 AM

Posted 10 June 2010 - 08:49 PM

I have not gotten a resolution. Please see my initial post for information regarding the dss logs and the inability to run gmer. Please help.

#4 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:07:50 AM

Posted 12 June 2010 - 03:15 AM

Hello, sspigford
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 4-5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.

Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2


Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper

If you need help, see this link:

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#5 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:07:50 AM

Posted 15 June 2010 - 11:04 PM

Still with me?

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#6 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:07:50 AM

Posted 19 June 2010 - 11:30 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

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