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Google search redirects and problems connecting to the Internet


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11 replies to this topic

#1 dearratboy

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Posted 05 June 2010 - 02:49 PM

Hi,

I've been experiencing redirects on search results from Google, as well as the occasional pop-up tab in Firefox. In addition, my toolbar and Windows theme changed to the classic theme and I'm not able to change it back. Whatever is going on also seems to be affecting my Internet connection, specifically the ability to acquire a network address.

I attempted to run DDS several times, but each time I found that nothing much happened, even when allowing it to stay up and running for a half-hour at a time. It was the same in regular mode as in safe mode. I was also unable to run GMER in regular mode, as seconds into the scan an error would flash on the screen and then the computer would restart. I was able to finish the scan in safe mode, and I've attached it.

Any help would be appreciated.

Attached Files

  • Attached File  ark.txt   4.89KB   16 downloads


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#2 kahdah

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Posted 05 June 2010 - 03:44 PM

Hello dearratboy

Welcome to BleepingComputer smile.gif
========================

One or more of the identified infections is a backdoor trojan or rootkit.

This type of infection has the capabilities to allows hacker to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identity Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#3 dearratboy

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Posted 05 June 2010 - 04:14 PM

Thank you for the prompt reply. The computer has only sporadically been able to connect to the Internet in the past few days, and it is currently shut down. I have gone ahead and made password changes to the sensitive accounts I do have. I haven't seen any signs of identity theft as of right now, but I will watch carefully for any changes.

I understand what you say about security being compromised. I think I'd like to start out with just going ahead and trying to clean the machine, so I can transfer files, programs, and preferences to the computer I'm on now. I will then make a decision about reformatting. Since the computer is used primarily for writing and for running programs like Photoshop, and very little sensitive material resides there, I may decide not to go down that road, but I appreciate the advice and the links.

#4 kahdah

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Posted 05 June 2010 - 05:15 PM

Ok

Download TDSSKiller and save it to your Desktop.
  • Right click on the file and choose extract all extract the file to your desktop then run it.
  • If prompted to restart the computer type in Y then it will restart.
  • Or if you are prompted with a hidden service warning do go ahead and delete it.
  • Once completed it will create a log in your C:\ drive
  • Please post the contents of that log
===========

Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#5 dearratboy

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Posted 05 June 2010 - 11:53 PM

TDSSKiller ran without a problem. It prompted me to restart and I did so. I've attached the log that was in the C:\ drive.

However, Combofix will not run when I click on it. Even when I right click and choose "Run as," nothing happens.

Attached Files



#6 kahdah

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Posted 06 June 2010 - 06:39 AM

Ok please delete that copy and do the following:

First temporarily disable any antivirus program or any real time shields that are present:
If you do not know how then you can refer to this link:
http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
================
Then Download Combofix from any of the links below. You must rename it before saving it. Rename it to kahdah then save it to your desktop.
Link 1
Link 2
--------------------------------------------------------------------

Double click on kahdah.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#7 dearratboy

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Posted 06 June 2010 - 07:56 PM

I was only able to run ComboFix while in safe mode. Because I wasn't able to connect to the Internet, I couldn't download the Microsoft Recovery Console.

I have attached the log that it gave me.

Attached Files

  • Attached File  log.txt   21.43KB   4 downloads


#8 kahdah

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Posted 07 June 2010 - 07:05 AM

Please try this in Normal mode this time and see if you can upload the file that Combofix collects.
======================================
1. Please open Notepad
  • Click Start , then Run
  • type in notepad in the Run Box then hit ok.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

CODE
http://www.bleepingcomputer.com/forums/t/321848/google-search-redirects-and-problems-connecting-to-the-internet/?p=1789028

Driver::
onhlqekw

Collect::
c:\windows\system32\ieudeset.dll

Registry::
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager\appcertdlls]
"nsloutou"=-

Save this as CFScript.txt


Drag CFScript.txt into ComboFix.exe

2. Save the above as CFScript.txt

3. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.



4. During this run Combofix will collect and automatically upload some sample files.
You will see it say Combofix needs to upload some samples.
If it fails to do that do the requested steps at the bottom of this post to manually upload the samples.

5. After reboot, (in case it asks to reboot), please post the following report/log into your next reply:
  • Combofix.txt
===========
Note::
If Combofix fails to upload anything please do the following:
Go to Start > My Computer > C:\
Then Navigate to C:\Qoobox\Quarantine\[4]-Submit_Date_Time.zip

Click Here to upload the submit.zip please.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#9 dearratboy

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Posted 09 June 2010 - 04:13 PM

Here is the latest log.

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#10 kahdah

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Posted 10 June 2010 - 06:41 AM

Please go to Start > My Computer > C:\
Then Navigate to C:\Qoobox\Quarantine\[4]-Submit_Date_Time.zip

Click Here to upload the submit.zip please.
==============
Update Run Malwarebytes

Please update\run Malwarebytes' Anti-Malware.

Double Click the Malwarebytes Anti-Malware icon to run the application.
  • Click on the update tab then click on Check for updates.
  • If an update is found, it will download and install the latest version.
  • Once the update has loaded, go to the Scanner tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatley.
=====
Please do a scan with Kaspersky Online Scanner

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

Click on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#11 dearratboy

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Posted 16 June 2010 - 08:40 PM

Sorry for the delay in my reply. There doesn't seem to be any such file in C:\Qoobox\Quarantine\, however, so for obvious reasons I'm not able to upload it.

#12 kahdah

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Posted 17 June 2010 - 06:41 AM

Ok please proceed with the previous instructions..
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image




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