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I can't get rid of anti malware doctor


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#1 SakiM

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Posted 05 June 2010 - 08:44 AM

I've done what bleeping computers guide does three times, and everything seems to go fine, rkill works, malware bytes works and eliminates the threats, but then, as soon as the compter is restarted Anti malware doctor is still there as if I didn.t go through this long process (once taking over seven hours)
I am unable to use the internet also because the browser gets redirected

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#2 SakiM

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Posted 05 June 2010 - 02:32 PM

Please, I need help urgently.
I don't know any of th technical stuff and I certainlly can't find out with this malware on it, I am using windows vista, that is all I can say for that

#3 roadclosed

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Posted 05 June 2010 - 02:52 PM

To help other to help you can you please tell us exactly which programs you have so far run ; do you have any reports for someone to check for you ?

#4 SakiM

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Posted 05 June 2010 - 04:49 PM

Anti Virus programs?
I've tried McAfee (my ISP provided anti-virus) which found nothing (of course it never does, it's kinda useless I think)
And Malwarebytes
I also used Rkill as suggested by this site.

anyway, it seems my internet is useable, the redirect thing only seems to happen with search engines, I can type the web addresses in or use my favourites links. using Internet Explorer 7 btw don't know if that info is any use.

Umm reports... what kind of reports? I really don't know this technical stuff...

#5 SakiM

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Posted 05 June 2010 - 07:20 PM

If it's relevant, I've also been able to use other programs, such as Itunes and Microsoft Word. it doesn't seem to be stopping me from using anything other than google, but it is still popping up regurlaly trying to convince me of fake viruses. also all my acounts on websites are logged out (which are usually always on "keep me signed in") and I'm afraid to log them back in while this is infected.
So my computer does have more use-ability than I initially thoughtt but I still need to get rid of this Malware ASAP...

#6 boopme

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Posted 05 June 2010 - 10:02 PM

Hello, Let's try it this way.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 SakiM

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Posted 06 June 2010 - 10:12 AM

I'm having trouble with getting into safe mode, my computer doesn't seem to have the option...

#8 SakiM

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Posted 06 June 2010 - 10:27 AM

Unless safe mode isn't actually titled safe mode. I'm not starting this mode up because it's mostly just a bunch of numbers and I don't know what it does

#9 boopme

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Posted 06 June 2010 - 01:12 PM

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 SakiM

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Posted 06 June 2010 - 01:51 PM

I've looked in the repairs tab and I can't find a repair option for it either...

#11 boopme

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Posted 06 June 2010 - 01:53 PM

USE'
SafeBootKeyRepair.exe
Let us see if we can get Safe mode to run.

Please download and run SafeBootKeyRepair.exe.

Once it has completed, please try booting into Safe Mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 SakiM

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Posted 06 June 2010 - 02:27 PM

Sorry, still not working...
That file though isfor 2000band XP? I'm using Vista if that makes a difference

#13 boopme

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Posted 06 June 2010 - 02:47 PM

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 SakiM

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Posted 07 June 2010 - 02:35 AM

Ok, I was doing that and I completed the dds step and started the GMER part, however at that point my computer crashed and I had no option but to turn it straight off without shutting down.
I turned it back on and it was automatically on the startup option screen, and I finally had the option of safe mode, so I used this.
I went back to your previous help and ran the scan with SUPERAntiSpyware
Found many threats and eliminated them

I then restarted the computer and ran the Malware Bytes quick scan which found nothing, and the Anti-malware doctor seems to finally be gone after that SUPERAntiSpyware scan.
So the malware is finally gone and I don't seem to be having any problems now.
I still have the DDS files but I don't think I need them now?

Anyway, Thanks for all the help, it is truly appreciated =)

#15 boopme

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Posted 07 June 2010 - 01:04 PM

Great news!! Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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