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the very awesome BSOD and company.


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5 replies to this topic

#1 kuraberri

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Posted 05 June 2010 - 06:59 AM

Hey, I've been having a problem with BSOD and computer freezes (like, the whole screen freezes and nothing happens even if I leave the computer alone and go do other stuff for like a few hours) and also the screen turning static-y and colourful (for example, a reddish tone. Red lines and checks and stuff running down my screen, but I'm still able to see more or less the last page I was viewing through all the red stuff)

My sister said that when she plugged in the external hard drive into her friend's computer, they have detected viruses. This was some time back though but I'm not very sure if I've purged all those from my hard drive yet.

I've downloaded BlueScreenViewer and I've tried to run it but no logs show up - I did a System Restore last night and so far, no problems. Maybe the logs are deleted by the restore.

I'd like to mention that, System Restore has been done quite alot of times by me. :/ Mostly because my computer crashes and goes back to the Compaq startup screen.

When I get the BSOD, I usually get messages ending with .sys, or stuff like IRQL_greater_or_not_equal or something of that ilk.

I use a Vista Home Basic. And, if it helps, my computer prompted me last night to check my F: drive (external drive) for consistency. It did this twice (it crashed and rebooted inbetween) but nothing was found.

Sorry that the details are kind of vague; I'll try to find/remember more. It's just that I just got my new Windows 7 laptop and I don't want to plug in anything from this computer to the other before I'm 90% sure that it's clean, or something.

EDIT: Moved from XP to more appropriate Am I Infected forum
~ Hamluis.

ETA: it just crashed this morning again. I saw something about a driver on the blue screen. Tried to load minidump files but none found...?

I should probably also add that I tried both going to C:\Windows\MiniDump and Blue Screen View. No results.

ETAA: I went to Event Viewer to try and view the error... located it, but I have no idea how to move from there.

Error results:

The previous system shutdown at 10:04:23 AM on 6/6/2010 was unexpected.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-06T02:06:12.000Z" />
<EventRecordID>77362</EventRecordID>
<Channel>System</Channel>
<Computer>Kellie-PC</Computer>
<Security />
</System>
- <EventData>
<Data>10:04:23 AM</Data>
<Data>6/6/2010</Data>
<Data />
<Data />
<Data>55290</Data>
<Data />
<Data />
<Binary>DA070600000006000A0004001700E501DA07060000000600020004001700E501600900003C000000010000006009000000000000B0040000010000003B000000</Binary>
</EventData>
</Event>

ETAAA: Prodded around event viewer. Found this:

Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume1\WINDOWS\System32\drivers\adfs.sys

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-a5ba-3e3b0328c30d}" />
<EventID>5038</EventID>
<Version>0</Version>
<Level>0</Level>
<Task>12290</Task>
<Opcode>0</Opcode>
<Keywords>0x8010000000000000</Keywords>
<TimeCreated SystemTime="2010-06-06T02:06:31.438Z" />
<EventRecordID>15281</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="68" />
<Channel>Security</Channel>
<Computer>Kellie-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">\Device\HarddiskVolume1\WINDOWS\System32\drivers\adfs.sys</Data>
</EventData>
</Event>

Edited by kuraberri, 05 June 2010 - 09:58 PM.


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#2 Orange Blossom

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Posted 06 June 2010 - 06:33 PM

Hello,

Let's see what we can find. Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.In your next post provide an update of your computer issues and the MBAM log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 kuraberri

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Posted 07 June 2010 - 04:06 AM

Thank you for the reply!

Unfortunately I tried to on my computer today and for some reason the screen showed no response. :/ (The vista's a desktop) It responded when I initially tried to turn it on, but the screen quickly had thin blue lines running down and it couldn't move even after those line disappeared. I tried rebooting and I only got past 'auto-adjustment in progress' screen before the blackish background had white checks running all over.

Nevertheless I'm going to try to turn it on again. (:

ETA: Tried, and managed... there's only one file found that I thought I deleted quite some time ago.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4174

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

7/6/2010 7:31:15 PM
mbam-log-2010-06-07 (19-31-15).txt

Scan type: Full scan (C:\|D:\|F:\|)
Objects scanned: 284451
Time elapsed: 1 hour(s), 45 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Kellie\Downloads\Keygen.exe (Trojan.Agent.CK) -> Quarantined and deleted successfully.

Edited by kuraberri, 07 June 2010 - 06:57 AM.


#4 Orange Blossom

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Posted 07 June 2010 - 01:25 PM

Hello,

I think a deeper look into your machine is warranted here. Please follow the instructions in ==>This Guide<== starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#5 kuraberri

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Posted 08 June 2010 - 02:45 AM

Thank you for your assistance. (: I am going to attempt that now.

ETA: Oh look, another crash, and another, and another... I'll just attach the info and pictures here. (no screenshots though :/)

The previous system shutdown at 3:24:25 PM on 8/6/2010 was unexpected.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-06-08T07:31:47.000Z" />
<EventRecordID>77945</EventRecordID>
<Channel>System</Channel>
<Computer>Kellie-PC</Computer>
<Security />
</System>
- <EventData>
<Data>3:24:25 PM</Data>
<Data>8/6/2010</Data>
<Data />
<Data />
<Data>133</Data>
<Data />
<Data />
<Binary>DA070600020008000F00180019005701DA070600020008000700180019005701600900003C000000010000006009000000000000B00400000100000000000000</Binary>
</EventData>
</Event>

Posted Image

Removed 2 images that added no information. ~ OB

Edited by Orange Blossom, 08 June 2010 - 03:52 PM.


#6 Orange Blossom

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Posted 08 June 2010 - 03:53 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/322606/bsod-and-freezing-computer/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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