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windows wont read installation disc


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#1 zakisbak

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Posted 05 June 2010 - 05:28 AM

I have done a clean re-install of XP,installed service packs,drivers,other software etc.
When I insert my Soundblaster Extigy soundcard installation disc into the cd/dvd drive,it won't read it.
The disc works fine on other PCs.
My CD/DVD drive plays other discs ok.
I have downloaded a copy of the installation disc and mounted it virtually and this doesn't work either.
Any suggestions please?

I have - Athlon XP 2.8,512MB,160GB,SP2

When I put the disc in,it spins for a while,timer on cursor etc.
Then screen goes black(as it should before programme starts),then nothing,stays black.
Have to shut down PC with the off button.

When I try the virtual disc,I get - "The file format is invalid or unsupported."
With the disc,I sometimes get the "Windows has encountered a problem...." message,but not always.

At first,the CD/DVD drive did not not even recognize a disc was in it,but does now,just won't play it.

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#2 hamluis

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Posted 05 June 2010 - 06:45 AM

It is totally unnecessary to use an optical drive to install drivers.

Drivers can be downloaded and then installed from the desktop.

You might try that.

Louis

#3 zakisbak

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Posted 05 June 2010 - 07:46 AM

The disc is an "Installation and Application CD" and my external USB soundcard does not work without it.

#4 hamluis

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Posted 05 June 2010 - 08:36 AM

What's the system manufacturer and model (e.g., eMachine T1234, Presario 5678, etc.?

Louis

#5 zakisbak

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Posted 05 June 2010 - 02:45 PM

It's an Evesham Athlon XP 2.8.Can't find model,possibly Axis.

#6 Eyesee

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Posted 05 June 2010 - 02:51 PM

Go to here to download your drivers
Make sure that you get the correct ones based on the model of your card
The model number should be embossed on the card somewhere
In the beginning there was the command line.

#7 zakisbak

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Posted 05 June 2010 - 03:57 PM

That's an update and before installing it says make sure you have the original software installed,which I don't.
My install disc is 3 years after that update.

#8 Queen-Evie

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Posted 05 June 2010 - 07:42 PM

You stated the disk works fine on other systems and that all other disks are being read.

Try something different. Use one of the other systems to make a copy of the Soundblaster disk. Use the COPY in your computer to see if you can install what you need. In the past, I've had problems with ORIGINAL install disks not being read after a reinstall of Windows. Since the first thing I do with ANY disk is to make a copy of it, I was able to find the copy of what I wanted and for the copy was read.

It's certainly worth a try if no one else offers something that would solve your issue.

#9 zakisbak

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Posted 06 June 2010 - 05:33 AM

I copied the original disc on my own PC and the copy wouldn't work either.
I suppose this confirms the CD/DVD drive is ok?
A knowledgeable PC friend is going to have a look later,then it's a local PC shop who suggest new drive.
My PC has failed to install another application,an audio cleaning programme.
Install stops at about 70%.

Think I may end up doing another clean re-install.

#10 hamluis

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Posted 06 June 2010 - 06:49 AM

I would run a diagnostic on the hard drive...before assuming that it needs to be replaced...or attempting a clean install.

Bootable Hard Drive Diagnostics - Vox - http://usasma.vox.com/library/post/bootabl...iagnostics.html

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

How to write a CD-DVD image or ISO - http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/

#11 zakisbak

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Posted 06 June 2010 - 03:26 PM

The system file check says some files are not cached - install disc.
As I have just the recovery disc,it seems the relevant files are not on it,so need actual xp install disc?
Seems re- install may have been faulty?
Will follow your suggestions and get back to you.




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