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Internet Explorer Redirects me - Can't update Microsoft


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#1 luffj00kittehcat

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Posted 04 June 2010 - 11:29 PM

I'm at my wits end.

I've used:
Avg
Avast
Malwarebytes
spybot S&D
CCleaner

I had quite a few reg errors which are now fixed. And a couple of minor things, which was to be expected. But my webpages are still redirecting me to different websites. ((They're generally search engines)) I've had this problem before and I can't remember what I did to fix it... Perhaps I dumped my computer.

And Also I don't know if this is a different problem or one that is related to the redirecting. I can't seem to load up my microsoft update page. I click into the updates and it goes to "Cannot display page" As though i've disconnected from the internet. I didn't load long enough to be disconnecting from that page. I've tried quite a few things even going as far as to pull down my firewall and protection momentarily to try to update. Nothing.
->Microsoft does it's own activex program to tell how far your updated. I know I have service pack 3... or I believe so.. But regardless it came up with an error and wouldn't tell me what I needed to update.

Please help!!!!!!!??

EDIT: Moved from XP to more appropriate Am I Infected forum ~ Hamluis.

Edited by hamluis, 05 June 2010 - 06:38 AM.


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#2 Orange Blossom

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Posted 06 June 2010 - 06:30 PM

Hello,

Let's see what we can find. Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.In your next post include an updated description of your computer issues and the MBAM log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 luffj00kittehcat

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Posted 06 June 2010 - 08:35 PM

I switched from avast to avg two days ago- hoping that this would make the microsoft update go through. However nothing happened, and avg is blocking a few items. I pulled up the history from it as well, I will be posting this log as well.

-----------------------------
AVG -
Resident Shield detection
"Infection";"Object";"Result";"Detection time";"Object Type";"Process"
"Trojan horse FakeAlert.SF";"c:\Program Files\wpp.exe";"Moved to Virus Vault";"6/6/2010, 9:35:19 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\0.888285207917324.exe"
"Trojan horse FakeAlert.SF";"c:\Documents and Settings\Patricia Sheldon\Local Settings\Temporary Internet Files\Content.IE5\AS7YMCN8\PC_protect[1].exe";"Moved to Virus Vault";"6/6/2010, 9:34:52 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\0.888285207917324.exe"
"Trojan horse FakeAlert.SF";"c:\Program Files\wpp.exe";"Moved to Virus Vault";"6/6/2010, 9:33:24 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\a.exe"
"Trojan horse FakeAlert.SF";"c:\Documents and Settings\Patricia Sheldon\Local Settings\Temporary Internet Files\Content.IE5\9BADI6A8\PC_protect[1].exe";"Moved to Virus Vault";"6/6/2010, 9:31:02 PM";"file";"C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe"
"Trojan horse FakeAlert.SF";"c:\Program Files\wpp.exe";"Moved to Virus Vault";"6/6/2010, 9:29:52 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\0.888285207917324.exe"
"Trojan horse FakeAlert.SF";"c:\Documents and Settings\Patricia Sheldon\Local Settings\Temporary Internet Files\Content.IE5\AS7YMCN8\PC_protect[1].exe";"Moved to Virus Vault";"6/6/2010, 9:28:50 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\0.888285207917324.exe"
"Trojan horse FakeAlert.SF";"c:\Program Files\wpp.exe";"Moved to Virus Vault";"6/6/2010, 9:27:53 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\a.exe"
"Trojan horse FakeAlert.SF";"c:\Documents and Settings\Patricia Sheldon\Local Settings\Temporary Internet Files\Content.IE5\9BADI6A8\PC_protect[1].exe";"Moved to Virus Vault";"6/6/2010, 9:27:19 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\a.exe"
"Trojan horse FakeAlert.SF";"c:\Program Files\wpp.exe";"Moved to Virus Vault";"6/6/2010, 9:23:50 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\0.888285207917324.exe"
"Trojan horse FakeAlert.SF";"c:\Documents and Settings\Patricia Sheldon\Local Settings\Temporary Internet Files\Content.IE5\06DL05KM\PC_protect[1].exe";"Moved to Virus Vault";"6/6/2010, 9:23:34 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\winB5.tmp"
"Trojan horse FakeAlert.SF";"c:\Program Files\wpp.exe";"Moved to Virus Vault";"6/6/2010, 9:22:19 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\a.exe"
"Trojan horse FakeAlert.SF";"c:\Documents and Settings\Patricia Sheldon\Local Settings\Temporary Internet Files\Content.IE5\VXPWTNSN\PC_protect[1].exe";"Moved to Virus Vault";"6/6/2010, 9:21:38 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\a.exe"
"Trojan horse FakeAlert.SF";"c:\Program Files\wpp.exe";"Moved to Virus Vault";"6/6/2010, 9:16:58 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\0.888285207917324.exe"
"Trojan horse FakeAlert.SF";"c:\Program Files\wpp.exe";"Moved to Virus Vault";"6/6/2010, 9:16:38 PM";"file";"C:\DOCUME~1\PATRIC~1\LOCALS~1\Temp\a.exe"
---------------------------



Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4174

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/6/2010 9:34:52 PM
mbam-log-2010-06-06 (21-34-52).txt

Scan type: Quick scan
Objects scanned: 146413
Time elapsed: 15 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\adobe loader (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Patricia Sheldon\Local Settings\Temp\winB3.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Program Files\adb9_32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Patricia Sheldon\Local Settings\Temp\0.888285207917324.exe (Trojan.Dropper) -> Delete on reboot.
C:\Documents and Settings\Patricia Sheldon\Local Settings\Temp\a.exe (Trojan.Dropper) -> Delete on reboot.

Thanks for taking the time, and all the help.

Edited by luffj00kittehcat, 06 June 2010 - 08:45 PM.


#4 Orange Blossom

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Posted 07 June 2010 - 01:29 PM

Hello,

I've researched some of the items in the logs you posted. From that research, it appears that specialized tools are required to remove the infection completely. Therefore, please follow the instructions in ==>This Guide<== starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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