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Windows & windos exporer problems


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#1 jl1

jl1

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Posted 04 June 2010 - 11:08 PM

My Toshiba L505 laptop with Vista SP2 has started experiencing problems: the Windows Update won't download updates (sometimes states an error code, sometimes not), and often tells me that windows has to be restarted (and then restarts it). Tells me "the host process for Windows Services stopped working and was closed - a problem caused the application to stop working" can't be found. Spybot finds nothing, Superantispyware finds the assorted adware issues, Malwarebytes doesn't find anything, but there is a definate issue. Any ideas? Thanks in advance!

Edited by Orange Blossom, 05 June 2010 - 12:19 AM.
Move to AII as no logs posted and prep. guide not followed. ~ OB


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#2 Budapest

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Posted 07 June 2010 - 03:15 AM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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