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Network location could not be detected


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3 replies to this topic

#1 Ashiejane10

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Posted 04 June 2010 - 06:35 PM

I was given a laptop from my work and I can access the internet and VPN service while at work, but now that I am home I can not.

I try to pull up the internet and it does not work, so I ran the Diagnostic Test and this was the result:

Network Location Detection:
info: Network location could not be detected
action: User input required. Select network location
info: Using home internet connection

HTTP, HTTPS, FTP Diagnostic
warn: HTTP: Error 12007 connecting to www.microsoft.com. The server name or address could not be resolved
warn: HTTPS: Error 12007 connecting to www.microsoft.com. The server name or address could not be resolved
warn: FTP (Passive): Error 12007 connecting to www.microsoft.com. The server name or address could not be resolved
error: Could not make an HTTP Connection
error: Could not make an HTTPS Connection
error: Could not make an FTP Connection

Is there anyone that can tell me what I need to do to fix this error?

Thank you!

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#2 cryptodan

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Posted 04 June 2010 - 07:41 PM

I would ask your companies IT department for assistance with using the lap top at home.

#3 Ashiejane10

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Posted 04 June 2010 - 09:21 PM

They told me it was a router issue at home. I just don't know how to fix it.

#4 hamluis

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Posted 05 June 2010 - 06:25 AM

You have another system at home...using this same router?

Appears to me that it's a NIC setup problem...if you Google some of those error messages, you will see that theory.

I would set the network connection on the work system...up anew.

Louis




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