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McAfee quarantines svchost.exe


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#1 jwjiv

jwjiv

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Posted 04 June 2010 - 06:34 PM

The last couple times I've run a system virus scan with McAfee, each time, it has quarantined a file called svchost.exe and labeled it a trojan. each time the file has been in user temp folder. Do i have an infection? I will post the dds file below and attach the attach file. However, when I try to run the gmer program, it does not complete. I get a blue screen that says windows is shutting down, and then my computer abruptly restarts. I'm very concerned about this. Please help

DDS (Ver_10-03-17.01) - NTFSx86
Run by James at 19:15:47.29 on Fri 06/04/2010
Internet Explorer: 8.0.6001.18904
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3292.1522 [GMT -4:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\AERTSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\MozyHome\mozybackup.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Retrospect\Retrospect Express HD 2.5\retrorun.exe
C:\Program Files\Retrospect\Retrospect 7.6\retrorun.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\taskeng.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Users\James\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe
C:\Program Files\PIXELA\ImageMixer 3 SE Ver.3\CameraMonitor.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\MozyHome\mozybackup.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10e.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\James\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uWindow Title = Internet Explorer provided by Dell
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [SansaDispatch] c:\users\james\appdata\roaming\sandisk\sansa updater\SansaDispatch.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [NWEReboot]
mRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\users\james\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
StartupFolder: c:\users\james\appdata\roaming\micros~1\windows\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony\sony picture utility\volumewatcher\SPUVolumeWatcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\imagem~1.lnk - c:\program files\pixela\imagemixer 3 se ver.3\CameraMonitor.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
DPF: {16F67783-7E72-4C39-99C4-4780A8335484} - hxxp://www.syncmyride.com/Own/Modules/UploadDownload/applets/sync.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-3-28 214664]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2009-3-21 73728]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-9-23 155648]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-3-29 93320]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-3-28 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-3-28 144704]
R2 RtNdPt60;Realtek NDIS Protocol Driver;c:\windows\system32\drivers\RtNdPt60.sys [2009-3-20 27648]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-3-21 112128]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-3-28 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-3-28 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-3-28 35272]
R3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-3-28 34248]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-3-28 40552]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]

=============== Created Last 30 ================

2010-05-29 11:51:11 0 d-----w- c:\programdata\Office Genuine Advantage
2010-05-27 17:01:48 0 d-----w- c:\program files\MSXML 4.0
2010-05-25 17:10:30 2048 ----a-w- c:\windows\system32\tzres.dll
2010-05-21 18:11:48 0 d-----w- c:\users\james\appdata\roaming\Malwarebytes
2010-05-21 18:11:36 0 d-----w- c:\programdata\Malwarebytes
2010-05-21 18:11:35 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-05-16 13:55:32 0 d-----w- c:\programdata\WindowsSearch
2010-05-12 17:17:26 738816 ----a-w- c:\windows\system32\inetcomm.dll

==================== Find3M ====================

2010-05-28 22:31:40 87608 ----a-w- c:\users\james\appdata\roaming\inst.exe
2010-05-28 22:31:40 47360 ----a-w- c:\users\james\appdata\roaming\pcouffin.sys
2010-04-28 00:57:09 51200 ----a-w- c:\windows\inf\infpub.dat
2010-04-28 00:57:09 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-04-27 00:31:08 69184 ----a-w- c:\users\james\appdata\roaming\GDIPFONTCACHEV1.DAT
2010-04-20 00:26:38 0 ----a-w- c:\users\james\appdata\roaming\wklnhst.dat
2010-04-08 17:20:02 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-04-08 17:20:02 107808 ----a-w- c:\windows\system32\dns-sd.exe
2010-04-04 14:00:00 143360 ----a-w- c:\windows\inf\infstor.dat
2009-11-05 23:31:56 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2004-11-30 19:23:20 0 ------r- c:\program files\delete.exe
2010-02-28 17:46:31 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\temp\cookies\index.dat
2010-02-28 17:46:31 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\temp\history\history.ie5\index.dat
2010-02-28 17:46:31 32768 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\temp\temporary internet files\content.ie5\index.dat
2009-12-25 00:38:16 245760 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-10-15 23:19:01 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2010-01-13 23:07:16 16384 --sha-w- c:\windows\temp\cookies\index.dat
2010-01-13 23:07:16 32768 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2010-01-13 23:07:16 32768 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat
2009-03-21 06:46:51 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 19:16:25.58 ===============

Attached Files



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#2 Blade81

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Posted 08 June 2010 - 09:05 AM

Hi,

Do you have latest database version in McAfee? Please try to run GMER by having files (and show all checkbox) unchecked.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#3 jwjiv

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Posted 08 June 2010 - 01:35 PM

Hi, thank you so much for responding.

McAfee is up to date. or at least it thinks it's up to date.

I am not able to run GMER...I get blue screen saying windowns is shutting down. This just happened twice, and then I restarted in safe mode and tried again. Still got the blue screen and hard shut down.

Now when I rebooted to come here and respond to you, I'm getting Windows security notification saying mcafee firewall is turned off and a notice saying that auto updates for microsoft was turned off. Please help!

Thank you very much.

James

#4 Blade81

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Posted 08 June 2010 - 02:43 PM

Hi James,


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 20.
  • Click the
    Download
    button to the right.
  • Select Windows on platform combobox and check the box that says:
    Accept License Agreement. Click continue.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586-p.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.



Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Java Cache

*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.


Please run an online scan with Kaspersky Online Scanner as instructed in the screenshot here.


Post back its report & a fresh dds.txt log. Update MBAM database version and run a quick scan with it (delete found items). Post back the report.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#5 jwjiv

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Posted 08 June 2010 - 05:52 PM

Report from the online scanner:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Tuesday, June 8, 2010
Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 2 (build 6002)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Tuesday, June 08, 2010 17:11:53
Records in database: 4213379
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\

Scan statistics:
Objects scanned: 163645
Threats found: 5
Infected objects found: 5
Suspicious objects found: 0
Scan duration: 02:02:43


File name / Threat / Threats count
C:\Users\James\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\19\1cb06393-2be15360 Infected: Trojan-Downloader.Java.Agent.ej 1
C:\Users\James\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\19\1cb06393-2be15360 Infected: Trojan-Downloader.Java.Agent.ek 1
C:\Users\James\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\7\650a1207-6f6755c2 Infected: Exploit.Java.Agent.h 1
C:\Users\James\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\7\650a1207-6f6755c2 Infected: Exploit.Java.Agent.i 1
C:\Users\Melissa\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\15\1a25d2cf-34b7bb45 Infected: Exploit.Java.Agent.f 1

Selected area has been scanned.


#6 jwjiv

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Posted 08 June 2010 - 05:55 PM

DDS REPORT:

DDS (Ver_10-03-17.01) - NTFSx86
Run by James at 18:53:20.18 on Tue 06/08/2010
Internet Explorer: 8.0.6001.18904
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3292.1712 [GMT -4:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\AERTSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Windows\system32\rundll32.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Retrospect\Retrospect Express HD 2.5\retrorun.exe
C:\Program Files\Retrospect\Retrospect 7.6\retrorun.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\PIXELA\ImageMixer 3 SE Ver.3\CameraMonitor.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\taskeng.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10e.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Java\jre6\bin\jp2launcher.exe
C:\Program Files\Java\jre6\bin\java.exe
C:\Users\James\AppData\Local\Temp\jkos-James\binaries\ScanningProcess.exe
C:\Users\James\AppData\Local\Temp\jkos-James\binaries\ScanningProcess.exe
C:\Users\James\AppData\Local\Temp\jkos-James\binaries\ScanningProcess.exe
C:\Users\James\AppData\Local\Temp\jkos-James\binaries\ScanningProcess.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\James\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uWindow Title = Internet Explorer provided by Dell
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [SansaDispatch] c:\users\james\appdata\roaming\sandisk\sansa updater\SansaDispatch.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [NWEReboot]
mRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\james\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
StartupFolder: c:\users\james\appdata\roaming\micros~1\windows\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony\sony picture utility\volumewatcher\SPUVolumeWatcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\imagem~1.lnk - c:\program files\pixela\imagemixer 3 se ver.3\CameraMonitor.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
DPF: {16F67783-7E72-4C39-99C4-4780A8335484} - hxxp://www.syncmyride.com/Own/Modules/UploadDownload/applets/sync.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-6-6 64288]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-3-28 214664]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2009-3-21 73728]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-9-23 155648]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-3-29 93320]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-3-28 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-3-28 144704]
R2 RtNdPt60;Realtek NDIS Protocol Driver;c:\windows\system32\drivers\RtNdPt60.sys [2009-3-20 27648]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-3-21 112128]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-3-28 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-3-28 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-3-28 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-3-28 40552]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-2-4 1352320]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-3-28 34248]

=============== Created Last 30 ================

2010-06-08 19:58:29 0 d-----w- c:\programdata\Sun
2010-06-08 19:57:53 411368 ----a-w- c:\windows\system32\deployJava1.dll
2010-06-06 16:28:16 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-06-06 16:28:14 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-06-06 16:24:33 0 dc-h--w- c:\programdata\{74D08EB8-01D1-4BAE-91E3-F30C1B031AC6}
2010-06-06 16:24:24 0 d-----w- c:\programdata\Lavasoft
2010-06-06 16:24:24 0 d-----w- c:\program files\Lavasoft
2010-06-04 23:26:33 224766441 ----a-w- c:\windows\MEMORY.DMP
2010-05-29 11:51:11 0 d-----w- c:\programdata\Office Genuine Advantage
2010-05-27 17:01:48 0 d-----w- c:\program files\MSXML 4.0
2010-05-25 17:10:30 2048 ----a-w- c:\windows\system32\tzres.dll
2010-05-21 18:11:48 0 d-----w- c:\users\james\appdata\roaming\Malwarebytes
2010-05-21 18:11:36 0 d-----w- c:\programdata\Malwarebytes
2010-05-21 18:11:35 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-05-16 13:55:32 0 d-----w- c:\programdata\WindowsSearch
2010-05-12 17:17:26 738816 ----a-w- c:\windows\system32\inetcomm.dll

==================== Find3M ====================

2010-05-28 22:31:40 87608 ----a-w- c:\users\james\appdata\roaming\inst.exe
2010-05-28 22:31:40 47360 ----a-w- c:\users\james\appdata\roaming\pcouffin.sys
2010-04-28 00:57:09 51200 ----a-w- c:\windows\inf\infpub.dat
2010-04-28 00:57:09 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-04-27 00:31:08 69184 ----a-w- c:\users\james\appdata\roaming\GDIPFONTCACHEV1.DAT
2010-04-20 00:26:38 0 ----a-w- c:\users\james\appdata\roaming\wklnhst.dat
2010-04-08 17:20:02 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-04-08 17:20:02 107808 ----a-w- c:\windows\system32\dns-sd.exe
2010-04-04 14:00:00 143360 ----a-w- c:\windows\inf\infstor.dat
2009-11-05 23:31:56 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2004-11-30 19:23:20 0 ------r- c:\program files\delete.exe
2010-02-28 17:46:31 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\temp\cookies\index.dat
2010-02-28 17:46:31 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\temp\history\history.ie5\index.dat
2010-02-28 17:46:31 32768 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\temp\temporary internet files\content.ie5\index.dat
2009-12-25 00:38:16 245760 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-10-15 23:19:01 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-03-21 06:46:51 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 18:54:11.57 ===============

Attached Files


Edited by jwjiv, 08 June 2010 - 05:57 PM.


#7 jwjiv

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Posted 08 June 2010 - 06:09 PM

Maleware bytes quick scan results:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4182

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

6/8/2010 7:08:33 PM
mbam-log-2010-06-08 (19-08-33).txt

Scan type: Quick scan
Objects scanned: 136274
Time elapsed: 5 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


#8 Blade81

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Posted 09 June 2010 - 12:28 AM

Hi,

Delete following files:
C:\Users\James\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\19\1cb06393-2be15360
C:\Users\James\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\7\650a1207-6f6755c2
C:\Users\Melissa\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\15\1a25d2cf-34b7bb45

Does McAfee still target svchost.exe?

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Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#9 jwjiv

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Posted 09 June 2010 - 06:15 AM

I deleted those files. For each one of them there was a corresponding file that had the same name but ended with .idx Do I delete those files too?

#10 Blade81

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Posted 09 June 2010 - 11:30 AM

Please leave those untouched. How about McAfee? Does it still alert about svchost.exe?

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#11 jwjiv

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Posted 09 June 2010 - 11:33 AM

I will run a scan now and report back what McAfee finds.

#12 jwjiv

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Posted 09 June 2010 - 12:28 PM

okay, full scan by mcafee just completed and found nothing.

#13 Blade81

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Posted 09 June 2010 - 01:15 PM

Good. Unless there're other issues I think we're ready for the final steps smile.gif


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

A To disable the System Restore feature:

1. Click on the Start button.
2. Hover over the Computer option, right click on it and then click Properties.
3. On the left hand side, click Advanced Settings.
4. If asked to permit the action, click on Allow.
5. Click on the System Protection tab.
6. Uncheck any checkboxes listed for your hard drives.
7. Press OK.


B. Reboot.

C Turn ON System Restore.
Follow the steps like you did when disabling system restore but on step 6. check any checkboxes listed for your hard drives.


Please download OTC and save it to desktop.
  • Double-click OTC.exe.
  • Click the CleanUp! button.
  • Select Yes when the
    Begin cleanup Process?
    prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.


UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.
  • hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
    If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    1. Click the start button (at the lower left hand corner of your screen)
    2. Click run
    3. In the dialog box, type services.msc
    4. hit enter, then locate dns client
    5. Highlight it, then double-click it.
    6. On the dropdown box, change the setting from automatic to manual.
    7. Click ok
  • Run Secunia vulnerability check here and fix its findings.


  • Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade cool.gif

    Microsoft Windows Insider MVP 2016-2017

    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006
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    Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


    #14 jwjiv

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    Posted 10 June 2010 - 05:28 PM

    Blade. Everything seems to be going well. Thank you for your help. I'm disappointed mcafee did not find thr things malwarebytes and that online scanner did.

    #15 Blade81

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    Posted 11 June 2010 - 02:24 AM

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. smile.gif

    If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

    Everyone else please begin a New Topic.

    Microsoft Windows Insider MVP 2016-2017

    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006
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    Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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