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Internet Explorer crashes on startup


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7 replies to this topic

#1 TitanHawk

TitanHawk

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  • 10 posts
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  • Local time:11:07 AM

Posted 04 June 2010 - 01:43 PM

I have a user who had alot of infections. I ran Maleware Bytes which did a good job at cleaning her system. The only problem that she is having currently is that Internet Explorer crashes when it starts up. The internet connection seems fine and I have installed Firefox which seems to be running with no issues but there are several business applications which require the use of Internet Explorer so we need to get that back up.

GMER doesn't seem to want to run without crashing the computer.

I'm Running IE version 8 on Windows XP Pro



The DDS log:

DDS (Ver_10-03-17.01) - NTFSx86
Run by ebony.broussard at 13:16:59.48 on Fri 06/04/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.364 [GMT -5:00]

AV: My Security Wall *On-access scanning enabled* (Outdated) {4EE95A40-F062-4E9C-8CF4-B9F6CC80DA88}
AV: Symantec Endpoint Protection *On-access scanning enabled* (Outdated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: My Security Wall *enabled* {69D11BAB-FCA5-49B3-80C3-8E4D42F286BB}
FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Symantec AntiVirus\Smc.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\WINDOWS\system32\bmwebcfg.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\LogMeIn Hamachi\hamachi-2.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\ReachwellRemoteEngine.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec AntiVirus\SmcGui.exe
C:\Apps\Adobe\Acrobat7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\Msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Apps\MSOffice\OFFICE11\OUTLOOK.EXE
C:\Apps\MSOffice\OFFICE11\WINWORD.EXE
C:\Documents and Settings\ebony.broussard\temp\TeamViewer\Version5\TeamViewer.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\ebony.broussard\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Connection Wizard,ShellNext = https://webmail.quest-global.com/certsrv
uInternet Settings,ProxyOverride = <local>
uInternet Settings,ProxyServer = http-proxy.geps.ge.com:80
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\apps\adobe\acrobat7.0\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\apps\adobe\acrobat7.0\acrobat\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\apps\adobe\acrobat7.0\acrobat\AcroIEFavClient.dll
TB: CouponBar: {5bed3930-2e9e-76d8-bacc-80df2188d455} - c:\windows\CouponBarIE.dll
uRun: [MSMSGS] "c:\program files\messenger\Msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Acrobat Assistant 7.0] "c:\apps\adobe\acrobat7.0\distillr\Acrotray.exe"
mRun: [<NO NAME>]
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
DPF: {029244C3-2F51-43B9-BC23-711E9249F6C9} - hxxp://www.pcrecruiter.net/pcrimg/ADDR50.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFECAFE-0013-0001-0021-ABCDEFABCDEF}
DPF: {CAFECAFE-0013-0001-0029-ABCDEFABCDEF}
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://q-secure.quest-global.com/dana-cached/setup/JuniperSetupSP1.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://q-secure.quest-global.com/dana-cached/sc/JuniperSetupClient.cab
TCP: {D78CF2D2-31A0-40C2-A4B7-C8560D95F654} = 68.94.156.1,68.94.157.1
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
IFEO: image file execution options - svchost.exe

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\ebony~1.bro\applic~1\mozilla\firefox\profiles\l48qboxj.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.comcast.net/?cid=NET_mmhpset
FF - prefs.js: network.proxy.type - 1
FF - plugin: c:\apps\adobe\acrobat7.0\reader\browser\nppdf32.dll
FF - plugin: c:\documents and settings\ebony.broussard\application data\move networks\plugins\npqmp071701000002.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R2 AntiSpywareService;Comcast AntiSpyware;c:\program files\comcasttb\comcastspywarescan\ComcastAntiSpyService.exe [2009-6-17 616408]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-2-4 108392]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-2-4 108392]
R2 Hamachi2Svc;LogMeIn Hamachi 2.0 Tunneling Engine;c:\program files\logmein hamachi\hamachi-2.exe [2009-10-29 1074568]
R2 REACHWELL;Reachwell Remote Service;c:\windows\ReachwellRemoteEngine.exe [2009-3-10 61440]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec antivirus\Rtvscan.exe [2009-2-4 2240944]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-1-28 102448]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100128.003\NAVENG.SYS [2010-1-28 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100128.003\NAVEX15.SYS [2010-1-28 1323568]
S0 cerc6;cerc6; [x]
S3 ATTRcAppSvc;AT&T RcAppSvc;c:\program files\at&t\communication manager\RcAppSvc.exe [2008-3-6 106496]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2009-2-4 23888]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\17.tmp --> c:\windows\system32\17.tmp [?]
S3 SWNC8U56;Sierra Wireless MUX NDIS Driver (UMTS56);c:\windows\system32\drivers\swnc8u56.sys [2009-12-2 101248]
S3 SWUMX56;Sierra Wireless USB MUX Driver (UMTS56);c:\windows\system32\drivers\swumx56.sys [2009-12-2 73856]

=============== Created Last 30 ================

2010-06-03 18:06:18 0 dc-h--w- c:\windows\ie8
2010-06-02 16:19:42 0 d-----w- c:\program files\Sophos
2010-06-02 15:50:47 0 d-----w- c:\program files\Trend Micro
2010-06-02 15:40:42 0 d-----w- c:\program files\CCleaner
2010-06-02 14:30:27 0 d-----w- c:\docume~1\ebony~1.bro\applic~1\Malwarebytes
2010-06-02 14:30:13 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-06-02 14:30:12 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-06-02 14:30:11 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-06-02 14:30:11 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-06-02 13:58:57 118 ----a-w- c:\windows\system32\MRT.INI
2010-06-02 13:30:52 0 d-----w- c:\program files\AskBarDis

==================== Find3M ====================


============= FINISH: 13:18:30.87 ===============


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#2 Shannon2012

Shannon2012

  • Security Colleague
  • 3,657 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:North Carolina, USA
  • Local time:11:07 AM

Posted 07 June 2010 - 01:55 PM


Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 TitanHawk

TitanHawk
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
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  • Local time:11:07 AM

Posted 11 June 2010 - 12:53 PM

new DDS Log.

Again the GMER program seems to crash the computer.


DDS (Ver_10-03-17.01) - NTFSx86
Run by ebony.broussard at 12:42:27.54 on Fri 06/11/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.414 [GMT -5:00]

AV: My Security Wall *On-access scanning enabled* (Outdated) {4EE95A40-F062-4E9C-8CF4-B9F6CC80DA88}
AV: Symantec Endpoint Protection *On-access scanning enabled* (Outdated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: My Security Wall *enabled* {69D11BAB-FCA5-49B3-80C3-8E4D42F286BB}
FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Symantec AntiVirus\Smc.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\bmwebcfg.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\LogMeIn Hamachi\hamachi-2.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\ReachwellRemoteEngine.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec AntiVirus\SmcGui.exe
C:\Apps\Adobe\Acrobat7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\Msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\ebony.broussard\temp\TeamViewer\Version5\TeamViewer.exe
C:\Documents and Settings\ebony.broussard\Desktop\procexp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\ebony.broussard\Desktop\dds.scr
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = <local>
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\apps\adobe\acrobat7.0\acrobat\AcroIEFavClient.dll
TB: CouponBar: {5bed3930-2e9e-76d8-bacc-80df2188d455} - c:\windows\CouponBarIE.dll
uRun: [MSMSGS] "c:\program files\messenger\Msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Acrobat Assistant 7.0] "c:\apps\adobe\acrobat7.0\distillr\Acrotray.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: {D78CF2D2-31A0-40C2-A4B7-C8560D95F654} = 68.94.156.1,68.94.157.1
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
IFEO: image file execution options - svchost.exe

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\ebony~1.bro\applic~1\mozilla\firefox\profiles\l48qboxj.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.comcast.net/?cid=NET_mmhpset
FF - prefs.js: network.proxy.type - 1
FF - plugin: c:\apps\adobe\acrobat7.0\reader\browser\nppdf32.dll
FF - plugin: c:\documents and settings\ebony.broussard\application data\move networks\plugins\npqmp071701000002.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 SAVRKBootTasks;Boot Tasks Driver;c:\windows\system32\SAVRKBootTasks.sys [2010-6-4 18816]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-2-4 108392]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-2-4 108392]
R2 Hamachi2Svc;LogMeIn Hamachi 2.0 Tunneling Engine;c:\program files\logmein hamachi\hamachi-2.exe [2009-10-29 1074568]
R2 REACHWELL;Reachwell Remote Service;c:\windows\ReachwellRemoteEngine.exe [2009-3-10 61440]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec antivirus\Rtvscan.exe [2009-2-4 2240944]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-1-28 102448]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100128.003\NAVENG.SYS [2010-1-28 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100128.003\NAVEX15.SYS [2010-1-28 1323568]
S0 cerc6;cerc6; [x]
S3 ATTRcAppSvc;AT&T RcAppSvc;c:\program files\at&t\communication manager\RcAppSvc.exe [2008-3-6 106496]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2009-2-4 23888]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\10.tmp --> c:\windows\system32\10.tmp [?]
S3 SWNC8U56;Sierra Wireless MUX NDIS Driver (UMTS56);c:\windows\system32\drivers\swnc8u56.sys [2009-12-2 101248]
S3 SWUMX56;Sierra Wireless USB MUX Driver (UMTS56);c:\windows\system32\drivers\swumx56.sys [2009-12-2 73856]

=============== Created Last 30 ================

2010-06-11 13:34:56 0 d-----w- c:\windows\system32\appmgmt
2010-06-11 13:24:07 0 d-----w- C:\f82e922f0a0a1a09f5
2010-06-11 06:54:51 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll
2010-06-09 19:55:07 411368 ----a-w- c:\windows\system32\deployJava1.dll
2010-06-04 20:02:31 18816 ------w- c:\windows\system32\SAVRKBootTasks.sys
2010-06-03 18:06:18 0 dc-h--w- c:\windows\ie8
2010-06-02 16:19:42 0 d-----w- c:\program files\Sophos
2010-06-02 15:50:47 0 d-----w- c:\program files\Trend Micro
2010-06-02 15:40:42 0 d-----w- c:\program files\CCleaner
2010-06-02 14:30:27 0 d-----w- c:\docume~1\ebony~1.bro\applic~1\Malwarebytes
2010-06-02 14:30:13 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-06-02 14:30:12 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-06-02 14:30:11 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-06-02 14:30:11 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-06-02 13:58:57 118 ----a-w- c:\windows\system32\MRT.INI

==================== Find3M ====================

2010-05-06 10:41:53 916480 ----a-w- c:\windows\system32\wininet.dll
2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\win32k.sys
2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\SET5A.tmp
2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\atmfd.dll

============= FINISH: 12:47:22.32 ===============


#4 thcbytes

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Posted 12 June 2010 - 09:01 AM

Hi TitanHawk,

Few questions first.

I see from this and your prior posts that the computers you submit for repair are not your own.

QUOTE
I have a user who had alot of infections.

QUOTE
I'm having difficultly with this particular computer that I'm trying to clean up so I'm asking for help. I'm an experienced user with some IT training.

QUOTE
I've been working on a client's PC for about a day

  • In what capacity are you helping this computer user?
  • Are you paid for your services?
  • Are the users aware that you are posting for help in a public forum?
  • Have they provided consent of such?
  • Is this a business computer?

Very kind regards,
~ t
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#5 TitanHawk

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Posted 14 June 2010 - 01:17 PM

I am IT support for my company and it is a business computer and I'm not getting paid extra for working on this. The computer is at a remote location so some things can be a challenge.

I didn't realize that this might be a problem, if it is I'll withdraw the request and work on a different solution.

#6 thcbytes

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Posted 14 June 2010 - 04:26 PM

Hi, smile.gif

Are you the domain administrator?

If you are not, have you informed your domain administrator?

I am hesitant in cleaning business, corporate or institution related computers for several reasons:
  • There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware.
  • Any infection could jump terminals in a computer network.
  • There may also be legal issues regarding any loss of business data that I do not wish to deal with.
  • Some people who come here use their computers for work, and the computers may contain the patient records of a physician or the financial records of an accountant's clients or credit card and bank account information of their employer's customers.
  • There may be tremendous risks and legal liability for such users for not fully securing the computer. We will not know this unless we ask. We do not want to be accidentally putting those we help in vulnerable positions for law suits.
  • Business factors outweigh technical factors in making the reformat and reinstall decision. Sometimes friends give missing CDs or lack of expertise as a reason for not doing a reformat and reinstall.
  • The cost of replacing missing Windows XP and MS Office CDs and getting an Microsoft Certified Systems Engineer to come in for 3 hours to do the reinstall and apply all the critical updates, is trivial compared with the potential cost of a multi-million dollar lawsuit for breach of trust if confidential client or patient information is disclosed.
  • In specific situations where highly confidential information about others is on the computer, and a backdoor virus or trojan is found, we are helping people more by identifying that they have a backdoor trojan which puts them in a particularly vulnerable situation and sending them to seek local professional help from a Microsoft Certified Systems Engineer or Certified Information Systems Security Professional or Global Information Assurance Certification Certified Security Expert or Certified Computing Professional or Internet Service Provider than we would be trying to fully resolve their problems long distance.

Also the remote access might prove to be a significant issue. Are you able to physically gain access to that computer?

Are the other computers on the network experiencing troubles?

Does the company for which you are employed deal with sensitive info?

By the looks of that computer it is indeed infected still. sad.gif

Provide me a bit more info before we launch into a clean-up attempt.

Thanks,
~ t


Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#7 thcbytes

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Posted 18 June 2010 - 05:08 PM

Are you still there?
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#8 thcbytes

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Posted 21 June 2010 - 06:45 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




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