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Tojan.Agent.Gen and Hijack.TaskManager found by Mbam; atapi.sys corrupt?


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12 replies to this topic

#1 ix2010

ix2010

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Posted 04 June 2010 - 01:30 PM

Hello, thank you for looking at my issue. A friend of mine asked me if I could fix his computer, and so far no luck. I can run Malwarebytes, Adaware, and Spybot now with no findings but still have odd issues. Intermittently I will get a "hijack" web link when trying to use IE7: a second window will open in addition to the window I had open and it will be something I've never been to or seen before. The cd rom drive is disabled because the drivers are corrupt (this happened after the virus issue). To get the wireless network to work I have to manually start DHCP service even though it is set to automatic. I can get to all web pages so far except update.microsoft.com, this page just times out.
Basic System info: Toshiba Satellite A105 laptop. Windows XP Media Center SP3. Office 2003. IE7
I do not have the media for XP Media Center as my friend never ran the initial backup software from Toshiba. I do have a XP SP1 cd (not media center) and a XP SP3 cd (not the o/s).
After initially thinking the virus was removed I tried a system restore at different points, this always fails after the reboot. I installed IE7 over IE6. I reinstalled XP Service Pack 3.
Now after reading through your site, I ran the files to post. Gmer locks up every time, sometimes only a few minutes in and sometimes after 6 hours plus. It does run the initial quick scan and I am including that log. <<edit: I was able to run a full gmer scan in Safe Mode, I have uploaded that now>>
I tried these two things to get gmer to run:
1) used XP Recovery Mode to copy "C:\WINDOWS\system32\ReinstallBackups\0005\DriverFiles\i386\atapi.sys" to "C:\WINDOWS\system32\drivers". Then quick scan of gmer still showed this new atapi.sys as suspicious.
2) used XP Recovery Mode to copy "C:\WINDOWS\ServicePackFiles\i386\atapi.sys c:\atapi.sys" to "C:\WINDOWS\system32\drivers" (this version of atapi.sys had the exact same size and date stamp before copying). gmer quick scan showed this new copy as suspicious also.

=======dir /a atapi.* results===================
Volume in drive C is SQ004224P01

Volume Serial Number is 782D-CCD2



Directory of C:\



04/13/2008 01:40 PM 96,512 atapi.sys

1 File(s) 96,512 bytes



Directory of C:\WINDOWS\$NtServicePackUninstall$



08/04/2004 01:59 AM 95,360 atapi.sys

1 File(s) 95,360 bytes



Directory of C:\WINDOWS\I386



08/10/2004 07:00 AM 49,558 ATAPI.SY_

1 File(s) 49,558 bytes



Directory of C:\WINDOWS\ServicePackFiles\i386



04/13/2008 01:40 PM 96,512 atapi.bad

1 File(s) 96,512 bytes



Directory of C:\WINDOWS\system32\drivers



04/13/2008 01:40 PM 96,512 atapi.bad

08/04/2004 01:59 AM 95,360 atapi.bad2

04/13/2008 01:40 PM 96,512 atapi.sys

3 File(s) 288,384 bytes



Directory of C:\WINDOWS\system32\ReinstallBackups\0005\DriverFiles\i386



08/10/2004 07:00 AM 95,360 atapi.sys

1 File(s) 95,360 bytes



Total Files Listed:

8 File(s) 721,686 bytes

0 Dir(s) 62,562,217,984 bytes free
=====<eof>=================================================
==============dds.txt=============================


DDS (Ver_10-03-17.01) - NTFSx86

Run by randall whitfield at 14:47:07.07 on Thu 06/03/2010

Internet Explorer: 7.0.5730.13

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.441 [GMT -5:00]



AV: Verizon Internet Security Suite Anti-Virus *On-access scanning enabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}

FW: Verizon Internet Security Suite Firewall *enabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}



============== Running Processes ===============



C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

C:\WINDOWS\system32\DVDRAMSV.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe

C:\Program Files\Google\Update\GoogleUpdate.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

svchost.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

c:\TOSHIBA\IVP\swupdate\swupdtmr.exe

C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe

C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe

C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe

C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe

C:\WINDOWS\system32\TDispVol.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Toshiba\Tvs\TvsTray.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe

C:\WINDOWS\system32\TPSMain.exe

C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

C:\Program Files\Verizon\VSP\VerizonServicepoint.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe

C:\WINDOWS\system32\RAMASST.exe

C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE

C:\Program Files\Synaptics\SynTP\Toshiba.exe

C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaMonitor.exe

C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe

C:\WINDOWS\system32\TPSBattM.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

svchost.exe

C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE

C:\Documents and Settings\randall whitfield\Desktop\dds.scr



============== Pseudo HJT Report ===============



uSearch Bar = hxxp://www.google.com/ie

uSearch Page = hxxp://www.google.com

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uInternet Settings,ProxyServer = http=127.0.0.1:5555

uInternet Settings,ProxyOverride = <local>

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

mSearchAssistant = hxxp://www.google.com/ie

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll

BHO: PopKill Class: {3c060ea2-e6a9-4e49-a530-d4657b8c449a} - c:\program files\verizon\verizon internet security suite\pkR.dll

BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll

uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background

mRun: [TFncKy] TFncKy.exe

mRun: [TDispVol] TDispVol.exe

mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe

mRun: [igfxtray] c:\windows\system32\igfxtray.exe

mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe

mRun: [igfxpers] c:\windows\system32\igfxpers.exe

mRun: [THotkey] c:\program files\toshiba\toshiba applet\thotkey.exe

mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe

mRun: [Tvs] c:\program files\toshiba\tvs\TvsTray.exe

mRun: [PadTouch] c:\program files\toshiba\touch and launch\PadExe.exe

mRun: [AGRSMMSG] AGRSMMSG.exe

mRun: [NDSTray.exe] NDSTray.exe

mRun: [TPSMain] TPSMain.exe

mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe

mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run

mRun: [VerizonServicepoint.exe] "c:\program files\verizon\vsp\VerizonServicepoint.exe" /AUTORUN

mRun: [CFSServ.exe] CFSServ.exe -NoClient

mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"

mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

StartupFolder: c:\docume~1\randal~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office11\ONENOTEM.EXE

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ramasst.lnk - c:\windows\system32\RAMASST.exe

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_04\bin\npjpi150_04.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll

Trusted Zone: microsoft.com\support

Trusted Zone: windowsupdate.com\download

DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - hxxp://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab

Notify: igfxcui - igfxdev.dll



================= FIREFOX ===================



FF - ProfilePath - c:\docume~1\randal~1\applic~1\mozilla\firefox\profiles\4nwimvad.default\

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\



============= SERVICES / DRIVERS ===============



R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-6-3 64288]

R1 KLIF;KLIF;c:\windows\system32\drivers\klif.sys [2009-6-19 179984]

R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]

R2 PD91Agent;PD91Agent;c:\program files\raxco\perfectdisk2008\PD91Agent.exe [2008-9-22 693512]

R2 RadialpointSafeConnectAgent;Verizon Internet Security Suite SafeConnectAgent;c:\program files\verizon\verizon internet security suite\safeconnect\bin\SanaAgent.exe [2008-11-14 4937752]

R3 PD91Engine;PD91Engine;c:\program files\raxco\perfectdisk2008\PD91Engine.exe [2008-9-22 910600]

R3 Radialpoint Security Services;Verizon Internet Security Suite;c:\program files\verizon\verizon internet security suite\RpsSecurityAwareR.exe [2009-4-22 170736]

R3 RadialpointSafeConnectDriver;RadialpointSafeConnectDriver;c:\program files\verizon\verizon internet security suite\safeconnect\driver\platform_xp\SafeConnectDriver.sys [2008-11-14 161304]

R3 RadialpointSafeConnectFilter;RadialpointSafeConnectFilter;c:\program files\verizon\verizon internet security suite\safeconnect\driver\platform_xp\SafeConnectFilter.sys [2008-11-14 29720]

R3 RadialpointSafeConnectShim;RadialpointSafeConnectShim;c:\program files\verizon\verizon internet security suite\safeconnect\driver\platform_xp\SafeConnectShim.sys [2008-11-14 27376]

S1 SASDIFSV;SASDIFSV;\??\c:\docume~1\randal~1\locals~1\temp\sas_selfextract\sasdifsv.sys --> c:\docume~1\randal~1\locals~1\temp\sas_selfextract\SASDIFSV.SYS [?]

S1 SASKUTIL;SASKUTIL;\??\c:\docume~1\randal~1\locals~1\temp\sas_selfextract\saskutil.sys --> c:\docume~1\randal~1\locals~1\temp\sas_selfextract\SASKUTIL.sys [?]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-8 135664]

S3 IO_Memory;IO_Memory;\??\c:\sysprep\drivers\ioport.sys --> c:\sysprep\drivers\ioport.sys [?]

S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-2-4 1228208]

S3 SASENUM;SASENUM;\??\c:\docume~1\randal~1\locals~1\temp\sas_selfextract\sasenum.sys --> c:\docume~1\randal~1\locals~1\temp\sas_selfextract\SASENUM.SYS [?]

S3 SVRPEDRV;SVRPEDRV;\??\c:\sysprep\pedrv.sys --> c:\sysprep\PEDrv.sys [?]



=============== Created Last 30 ================



2010-06-03 19:36:56 28160 -c--a-w- c:\windows\system32\dllcache\irmon.dll

2010-06-03 19:36:56 28160 ----a-w- c:\windows\system32\irmon.dll

2010-06-03 19:36:56 151552 -c--a-w- c:\windows\system32\dllcache\irftp.exe

2010-06-03 19:36:56 151552 ----a-w- c:\windows\system32\irftp.exe

2010-06-03 19:36:55 8192 -c--a-w- c:\windows\system32\dllcache\wshirda.dll

2010-06-03 19:36:55 8192 ----a-w- c:\windows\system32\wshirda.dll

2010-06-03 19:29:59 15880 ----a-w- c:\windows\system32\lsdelete.exe

2010-06-03 18:40:01 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys

2010-06-03 18:30:46 0 dc-h--w- c:\docume~1\alluse~1\applic~1\{74D08EB8-01D1-4BAE-91E3-F30C1B031AC6}

2010-06-03 18:30:11 0 d-----w- c:\program files\Lavasoft

2010-06-03 00:48:00 19569 ----a-w- c:\windows\000001_.tmp

2010-06-02 21:23:09 0 d-----w- C:\drivers

2010-06-02 21:23:02 0 d-----w- c:\docume~1\randal~1\applic~1\SUPERAntiSpyware.com

2010-06-02 21:23:02 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com

2010-06-02 12:46:16 157712 ----a-w- c:\windows\system32\drivers\tmcomm.sys

2010-06-02 04:25:13 0 d-----w- c:\program files\Spybot - Search & Destroy

2010-06-02 04:25:13 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy

2010-05-25 19:39:26 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-05-25 19:39:26 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-05-25 18:58:56 7168 -c--a-w- c:\windows\system32\dllcache\wamregps.dll

2010-05-25 18:58:42 66048 -c--a-w- c:\windows\system32\dllcache\s3legacy.dll

2010-05-25 18:58:29 19968 -c--a-w- c:\windows\system32\dllcache\inetsloc.dll

2010-05-25 18:58:28 7680 -c--a-w- c:\windows\system32\dllcache\inetmgr.exe

2010-05-25 18:58:27 169984 -c--a-w- c:\windows\system32\dllcache\iisui.dll

2010-05-25 18:58:26 5632 -c--a-w- c:\windows\system32\dllcache\iisrstap.dll

2010-05-25 18:58:26 14336 -c--a-w- c:\windows\system32\dllcache\iisreset.exe

2010-05-25 18:58:25 6144 -c--a-w- c:\windows\system32\dllcache\ftpsapi2.dll

2010-05-25 18:58:15 94720 -c--a-w- c:\windows\system32\dllcache\certmap.ocx

2010-05-24 19:49:02 0 d-----w- c:\windows\pss

2010-05-24 19:37:45 0 d-----w- c:\docume~1\randal~1\applic~1\Malwarebytes

2010-05-24 19:37:41 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-05-24 19:37:40 0 d-----w- c:\program files\Radialpoint Malware Removal Tool

2010-05-24 19:37:40 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes

2010-05-24 19:29:24 0 d-----w- c:\program files\CleanUp!

2010-05-24 18:56:52 0 d-----w- c:\windows\LMI2.tmp

2010-05-11 00:20:46 3252 ----a-w- c:\windows\system32\wbem\Outlook_01caf09fcd073b70.mof



==================== Find3M ====================



2010-06-03 19:47:05 28008992 --sha-w- c:\windows\system32\drivers\fidbox.dat

2010-06-03 19:45:31 926752 --sha-w- c:\windows\system32\drivers\fidbox2.dat

2010-06-03 19:32:53 87860 --sha-w- c:\windows\system32\drivers\fidbox2.idx

2010-06-03 19:32:53 376076 --sha-w- c:\windows\system32\drivers\fidbox.idx

2010-06-03 02:08:22 21275 ----a-w- c:\windows\system32\drivers\AegisP.sys

2010-03-09 11:09:18 430080 ----a-w- c:\windows\system32\vbscript.dll



============= FINISH: 14:48:19.40 ===============
======<eof>=============

Thanks in advance for your help!!

Attached Files


Edited by ix2010, 05 June 2010 - 09:54 AM.


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#2 gringo_pr

gringo_pr

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Posted 06 June 2010 - 10:38 PM

Greetings

One or more of the identified infections is a Backdoor Trojan.

This could allow hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC could be compromised and there is no way to be sure that your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. "If you would like to continue, then follow the steps below, otherwise please let me know"

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:
    Please visit this webpage for download links, and instructions for running the tool:

    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    Please ensure you read this guide carefully and install the Recovery Console first.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode.
    This allows us to more easily help you should your computer have a problem after an attempted removal of malware.
    It is a simple procedure that will only take a few moments of your time.


    Once installed, you should see a blue screen prompt that says:
      The Recovery Console was successfully installed.
    Please continue as follows:
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Click Yes to allow ComboFix to continue scanning for malware.

    When the tool is finished, it will produce a report for you.

    Please include the report in your next post:

    C:\ComboFix.txt

"information and logs"
    In your next post I need the following
    1. Log from Combofix
    2. let me know of any problems you may have had
    3. How is the computer doing now?

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 ix2010

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Posted 06 June 2010 - 11:16 PM

Gringo,
Thank you for your help! The computer is currently in Safe Mode and does not have Internet access. I am running the Combofix now but it could not install the Windows Recovery Console because of the lack of Internet connection. I do have this on the XP SP1 o/s cd if needed though. I am going to let this run, then in the morning reboot and get on the Internet and run again with the more aggressive scan that Combofix reports it will do if it can install the Recovery Console. I will attach the log(s). Thanks.

-Steve

#4 gringo_pr

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Posted 06 June 2010 - 11:24 PM

only run once - then let me have the log

your internet should be back on after the combofix scan - let me know

we will install the recovery console later



gringo
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#5 ix2010

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Posted 07 June 2010 - 07:33 AM

Gringo,
Combofix did not work in Safe Mode. It was locked up this morning on the "this may take longer that 10 minutes" screen. I had to force off and then booted in as Administrator. I connected to the Internet and ran Combofix (before seeing your reply). This made it all the way through with a reboot to remove a root kit. See attached combofix log file.

What's happening now:
The computer immediately received a Windows Update when combofix completed, this installed.
The cdrom drive is still not visible in My Computers.
I tested opening the update.microsoft.com site to see if it still won't load. This time it looks like the page is loading up, I didn't run it though. Now I have turned back off the wireless card and will wait for your reply.

Thanks!
-Steve

Attached Files



#6 ix2010

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Posted 07 June 2010 - 07:36 AM

p.s: I just realized a misunderstanding we had. The reason I did not have Internet access when trying to run Combofix the first time is because I was in Safe Mode (without networking). When I rebooted to "normal" mode the network was available again. The network has always been available in "normal" mode, just with redirects and the update.microsoft.com site not working.

#7 gringo_pr

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Posted 07 June 2010 - 02:13 PM

Greetings

The cdrom drive is still not visible in My Computers.
check out post #3 and post #5 - http://www.bleepingcomputer.com/forums/ind...1&hl=cd/dvd

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs
    1. click on start
    2. then go to settings
    3. after that you need control panel
    4. look for the icon add/remove programs
    click on the following programs

    Adobe Reader 7.1.0
    J2SE Runtime Environment 5.0 Update 4
    Viewpoint Media Player


    and click on remove

Update Adobe Reader
    Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
      If you don't like Adobe Reader (33.5 MB), you can download Foxit PDF Reader(3.5MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.

Your Java is out of date.

Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 20 and save it to your desktop.
  • Scroll down to where it says JDK 6 Update 20 (JDK or JRE)
  • Click the Download JRE button to the right
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u20 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
        Applications and Applets
        Trace and Log Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Temporary Files Window
    • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):
  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :
    Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan

Go Eset web page to run an online scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
      Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

"information and logs"
    In your next post I need the following
    1. Log From MBAM
    2. Log From ESET Online Scanner
    3. let me know of any problems you may have had
    4. How is the computer doing now?

Gringo


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#8 ix2010

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Posted 07 June 2010 - 08:03 PM

Gringo,
Thanks again for your help.
1. Log From MBAM
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4176

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

6/7/2010 4:42:55 PM
mbam-log-2010-06-07 (16-42-55).txt

Scan type: Quick scan
Objects scanned: 142831
Time elapsed: 9 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

2. Log From ESET Online Scanner
ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=7.00.5730.13 (longhorn(wmbla).070711-1130)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=760bc731d56b1e44b2350c0ee884594f
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-06-08 12:45:28
# local_time=2010-06-07 07:45:28 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=65595
# found=2
# cleaned=0
# scan_time=7605
C:\Documents and Settings\All Users\Application Data\AOL Downloads\triton_suite_install\6.1.41.2\setup.exe probably a variant of Win32/Agent trojan 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\WINDOWS\system32\Drivers\i8042prt.sys.vir Win32/Olmarik.ZC trojan 00000000000000000000000000000000 I

3. let me know of any problems you may have had
Eset took about 3 hours to run, I don't know if this is normal.
4. How is the computer doing now?
Three more MS updates loaded during the Eset scan, I'm letting those install now.
I tried removing the dvd drive from Device Manager and rebooting but it still comes back with the yellow arrow. "a file is missing or corrupt". I reinstalled the driver pack for the dvd drive from Toshiba and rebooted. Still getting the same error when the drive detects and the yellow arrow in Device Manager.

Thanks,
Steve

#9 ix2010

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Posted 07 June 2010 - 08:40 PM

Gringo,
I've got the dvd drive working
I did a search for my specific drive, a Matbleepa DVD-RAM UJ-841S and found this link that advised removing two registry entries, which I did:

http://forums.driverguide.com/showthread.p...mp;vforum=0c630

Anyway, no need for us to worry about the drive now. When you give me the all clear I can finally run the Toshiba system backup and create the system DVDs that should have been done originally.

-Steve

#10 gringo_pr

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Posted 07 June 2010 - 11:39 PM

Hello

well it looks good to me - I would not worry about what it found in AOL and the other we will remove now

Very well done!! This is my general post for when your logs show no more signs of malware ;)- Please let me know if you still are having problems with your computer and what these problems are.

The Online scan is only reporting backups created during the course of this fix Whatever is in there can't harm you unless you choose to perform a manual restore. Nevertheless, we shall be resetting/clearing the cache shortly.

The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point.

:Uninstall ComboFix:
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files

:Make your Internet Explorer more secure:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.
:Turn On Automatic Updates:
    Turn On Automatic Updates
    1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
    2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

    If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

    or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and useing often.
please read this great article by miekiemoes How to prevent Malware:
and
this great article by Tony Klein So How Did I Get Infected In First Place

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here:

Gringo

Edited by gringo_pr, 07 June 2010 - 11:40 PM.

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#11 ix2010

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Posted 08 June 2010 - 07:39 PM

Gringo,
Everything seems fine now. Thanks so much for your help! I made a small Paypal donation to you.

-Steve

#12 gringo_pr

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Posted 08 June 2010 - 09:09 PM

thank you very much and you are welcome


gringo
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#13 gringo_pr

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Posted 12 June 2010 - 10:54 PM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

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