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Lost control of taskbar, recycle bin and start menu


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#1 KateWales

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Posted 04 June 2010 - 12:13 PM

Hi all I'm Kate and I'd be grateful if someone could help me out with a sticky problem.

I'm using Windows Vista. Version 6 (Build 6001: Service Pack 1).

A month or so ago I had some problems with the fake Windows Security virus ( calling itself Vista Security 2010 I think ) on my system, I was able to find some advice online and managed to remove it. Then 2 days ago I performed a System Restore as I was having problems with my wireless router ( turns out it was a faulty wire connection) but I think it's possible I have re-infected with this virus although it is not behaving in the same manner.

So far the things I have noticed that are not working correctly:

Recycle Bin-the icon doesn't change to 'full' when I send things to it and when I click to empty it, it displays this message, " Are you sure you want to permanently delete all of these items?" It would usually state the number of items. If I open the bin after filling it, it shows 0 objects.

Taskbar-I am unable to unlock it.

Start Menu- Switches itself back to Windows Vista view although I have selected Classic.

Windows Defender does not show in sys tray even though when opened it says it's working. After I removed the fake Security Virus, Defender would pop up in sys tray saying it had blocked some start up programs, it hasn't done this since I Restored.

Desktop- 2 Control Panel icons have appeared there and I can not delete them.

Icon for my son's Counter-Strike (the Steam thingy) is a blank white box.

Also, the icon for Windows Security Centre-looks like a shield with 4 different coloured quarters- is showing up in Control Panel in the bottom right corner of some of the other folder icons, specifically:

Add Hardware
Device Manager
iSCSI Initiator
Parental Controls

It also appears on the install button of Mbam when I try to re-install and run it. I have tried removing and re-installing it several times but that icon keeps showing up and I don't trust it! I have also tried Rkill, but the only thing it killed was itself. I have tried both of these programs in Safe Mode too- with the same outcome. The little icon thing even pops up there. I tried renaming the file ( as per the instructions on a thread here), but the same thing happened. I was unable to change the file extension as I couldn't get the hidden menu to show.

I tried downloading the scanner from Housecall, but the icon popped up on that too. I run Avast and tried the scanner on that but it finds nothing. The Windows Live One Care Safety scanner did find 1 severe threat and 270 odd reg keys (? I think, my brain is getting frazzled) but there was no tick-box or info on the severe threat and no way I could see to clean it.

I think that's it! I realise these problems aren't that disruptive, but I am concerned about what might be going on behind the scenes.

Thanks in advance.

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#2 boopme

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Posted 04 June 2010 - 12:55 PM

Hello can you run OTL from a USB if you have no internet. Copying it from a different machine to the USB and then transfer or run it form the device.

OTL:

  • 1. Please download OTL from one of the following mirrors:
  • This is THE Mirror
    2. Save it to your desktop.
    3. Double click on the Posted Image icon on your desktop.
    4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

    5. Push the Quick Scan button.
    6. Two reports will open, copy and paste them in a reply here:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
Now go here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.

Let me know if that went well.
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#3 KateWales

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Posted 04 June 2010 - 01:50 PM

Thanks Boopme, ran the program ( I have Internet access at the mo), posted the logs in the specified forum. The little icon I mentioned in my first post popped up on the OTL icon on the desktop.

#4 boopme

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Posted 04 June 2010 - 02:26 PM

Ok, you're welcome Kate. One of our MR techs will review that log and be back to you.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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