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The Antimalware Doctor is in! And I am not pleased


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#1 MID1991

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Posted 04 June 2010 - 11:39 AM

Hi Folks

The Antimalware Doctor virus is on my laptop. I have run Malwarebytes Pro from the infected users login, another user login and in safemode. While is usually finds the dear doctor it does not seem to be able to remove the doc completely.

Failing all else I beagn to follow the removal instructions. I get to the fourth step of the removal instructions, rkill, but when I run rkill or any of the other variants of it I get: Windows cannot open this file pev.ekexe. Can I stop these processes in task manager if some can tell which ones to stop?

O/S is Vista Home Premium SP2.

Any sugestions greatly appreciated

Thanks

MID

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#2 boopme

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Posted 04 June 2010 - 12:41 PM

Hell, you cannot run Rkill even after using the 2 remaed ones in #4?
try rebooting into safe mode with Networking and try to run RKill again


if still having an issue try running SAS first.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 MID1991

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Posted 04 June 2010 - 02:19 PM

Hi boop

Tried to run RKILL in safe mode with networking, same error message.

Tried running SAS and then RKILL, same error message

Rebooted

Downloaded ATF Cleaner and SUPERAntispy software to desktop

Installed and updated SUPERAntispy

Updated scanning options per your note

rebooted in safemode (not safe mode with networking)

Ran ATF cleaner sucessfully

Ran Super

Sucessfully quartantined all items

rebooted

The DOCTOR is still in the house. Greeted me at almost immediately.

Here is the log

Scan type : Complete Scan
Total Scan Time : 00:46:36

Memory items scanned : 220
Memory threats detected : 0
Registry items scanned : 6685
Registry threats detected : 3
File items scanned : 47114
File threats detected : 19

System.BrokenFileAssociation
HKCR\.exe

Rogue.AntiMalware Doctor
HKU\S-1-5-21-1181962199-3686252228-686343738-1001\Software\Antimalware Doctor Inc
HKU\S-1-5-21-1181962199-3686252228-686343738-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Antimalware Doctor

Adware.Tracking Cookie
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@2o7[2].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@ad.candystand[3].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@ads.intergi[1].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@ads.undertone[3].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@adx.bidsystem[1].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@atdmt[2].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@bannertgt[1].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@chitika[1].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@clicksor[2].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@collective-media[1].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@doubleclick[1].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@imrworldwide[5].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@interclick[1].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@invitemedia[1].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@legolas-media[2].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@media6degrees[3].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@pointroll[2].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@revsci[1].txt
C:\Users\Libby\AppData\Roaming\Microsoft\Windows\Cookies\Low\libby@specificmedia[2].txt


Any help and/or sugestions helpfull

Rgds

MID1991

#4 boopme

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Posted 04 June 2010 - 02:29 PM

Hey that was real good. Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 MID1991

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Posted 04 June 2010 - 03:30 PM

Hi boop

Coud not update MBAM. Key was greyed out. Logging in as this user it has always been greyed out. Logging on as a different user today allowed me to update sucessfully, I hope.

Scanned, found and removed selected (again)

Now this morning when I was logged on as another user I had the same results and it asked me to reboot to complete the process. It does not asked me that when I am logged in as the this user, the one who the Doctor is affecting.

Here is the log





Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

6/4/2010 3:23:46 PM
mbam-log-2010-06-04 (15-23-46).txt

Scan type: Quick scan
Objects scanned: 98107
Time elapsed: 6 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Antimalware Doctor (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Antimalware Doctor Inc (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Rgds

MID1991

#6 boopme

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Posted 04 June 2010 - 06:50 PM

Ok, rerun once more selecting Full scan.

Then pleasse run an Online scan with ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 MID1991

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Posted 05 June 2010 - 12:47 PM

Results of the full MBAM scan

Moving on to next steps

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

6/5/2010 12:40:01 PM
mbam-log-2010-06-05 (12-40-01).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 218963
Time elapsed: 1 hour(s), 5 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Antimalware Doctor (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Antimalware Doctor Inc (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 MID1991

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Posted 05 June 2010 - 03:49 PM

Here are the ESET results

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=ba38a730fba214468bfc789cde3a52df
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=false
# utc_time=2010-06-05 08:12:24
# local_time=2010-06-05 03:12:24 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=2560 16777215 100 0 0 0 0 0
# compatibility_mode=3589 16777213 100 100 2501895 24617861 0 0
# compatibility_mode=5892 16776574 100 100 20820853 112368125 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=136074
# found=1
# cleaned=1
# scan_time=8147
C:\Users\Libby\AppData\Roaming\EE3AAE302CE996DAA28EBAB7DD2EDF26\gotnewupdate000.exe Win32/Adware.AntimalwareDoctor application (cleaned by deleting - quarantined) 0D989F10A174F7C41507CE77CE756107 C

#9 boopme

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Posted 05 June 2010 - 07:32 PM

Looks like some positive removal. Any issues still exist?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 MID1991

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Posted 06 June 2010 - 11:02 AM

boop

The Doctor does appear to be making house call since I completed the tasks. Thanks much! Any suggestion as to how I might prevent this in the future? I had the Malbytes protection module starting with windows.

Thanks again for all the help

Rgds

MID1991

#11 boopme

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Posted 06 June 2010 - 01:19 PM

Ok, The best way is to tell the Dr you don't have health insurance,, :thumbsup:

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.



You're welcome from all of us here at BC. We are glad to have helped.
Please take a few minutes to read our quietman7's excellent Tips to protect yourself against malware and reduce the potential for re-infection:,in post 17. :flowers:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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