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No internet, no sound device, gray taskbar


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4 replies to this topic

#1 nflskins12

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Posted 04 June 2010 - 11:18 AM

A couple weeks ago I got a virus on my computer that ran a fake security alert pop-up and would enable random advertising pop ups on my browser (Firefox - even though all pop-ups should be blocked). I ran Malwarebytes and SuperAntiSpyware and that seemed to get rid of most of the problem. However, a couple days ago I left my browser up overnight (Firefox) and I got on in the morning and I had 3 or 4 error messages dealing with Windows System32. So I restarted my computer and everything started up completely fine except I can't get on the internet, I apparently don't have any sound device driver and the taskbar is gray and looks like it's from an older version of windows.

I've checked the device manager and it says my drivers are working properly but for some reason, my computer isn't detecting them at the same time. I fear something got deleted from my registry when I was cleaning out this virus.

Sidenote: I don't get any error messages or anything at start up or at any time I'm on the computer. I just can't get on the internet, there's no sound device, and the taskbar/"minimise-restore down-close" browser buttons look weird (gray and look like a very old version of windows)

Any help would be appreciated...thanks!

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#2 Broni

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Posted 04 June 2010 - 12:00 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 nflskins12

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Posted 04 June 2010 - 12:27 PM

Ok I have started a new thread and posted my DDS log to that thread

Here is a link to the new thread --> http://www.bleepingcomputer.com/forums/t/321544/no-internet-no-sound-device-gray-taskbar/

#4 Broni

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Posted 04 June 2010 - 12:36 PM

Thank you :huh:

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#5 boopme

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Posted 04 June 2010 - 12:44 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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