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Google redirect virus infection, need assistance please


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#1 orourkeej

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Posted 04 June 2010 - 08:23 AM

I have just found this forum after realizing that my computer just became infected with the "google redirect virus". I actually had a doubly bad day yesterday as I was also infected with the PC security malware. I installed and ran the Malwarebyte anti-malware program which did a very nice job on the PC security malware. I'm now a registered user of the Malwarebyte product which is running in real time now but it doesn't seem to deal with the google redirect problem. I have been using a paid registered and up to date copy of Avast as my basic antivirus program but it seems not to have detected the google redirect virus (although it did partially detect the PC security malware and blocked some of it's actions). I run Windows XP

So, it looks like I am essentially in the same boat as many other new users of this forum and would appreciate help in ridding my computer of the google redirect virus. Would also like to know how to prevent reinfection with this thing as my otherwise competent Avast program does not recognize it at all.

I do have another uninfected computer right at hand and I have printed out the Preparation Guide which I will read soon. I haven't backed up my computer in the past six weeks and am a bit shy about backing it up with the virus infection being active. Should I just give up on the past six weeks or is it safe to create a new backup while infected? I have already got copies of critical files (thank you dropbox) so I will not shoot myself if I need to lose the past six weeks of changes.

As I understand the process here I should now wait for a response from one of the members who are skilled in addressing this issue. In the mean time I will work my way through the preparation guide.

Thanks in advance for your help.

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#2 boopme

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Posted 04 June 2010 - 11:30 AM

Hello and welcome. Perhaps we have a variant.
Please read and follow all these instructions.
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).

Now run TFC by OT
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 orourkeej

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Posted 04 June 2010 - 11:46 AM

Thanks.

GooredFix by jpshortstuff (08.01.10.1)
Log created at 12:47 on 04/06/2010 (Edward)
Firefox version 3.0.15 (en-US)

========== GooredScan ==========


========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [23:37 01/10/2008]
{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} [17:24 21/07/2008]
{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} [03:28 25/10/2008]
{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} [08:37 04/12/2008]
{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} [13:27 11/11/2009]

C:\Documents and Settings\Edward\Application Data\Mozilla\Firefox\Profiles\759o17mv.default\extensions\
{20a82645-c095-46ed-80e3-08825760534b} [01:09 14/10/2009]
{3DD07E5D-2ADF-42ea-972E-2998FA5CE45A} [17:55 30/04/2010]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{20a82645-c095-46ed-80e3-08825760534b}"="C:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [07:06 15/08/2009]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff" [03:28 25/10/2008]

-=E.O.F=-


will do the rest of your instructions in another post

Edited by orourkeej, 04 June 2010 - 11:49 AM.


#4 orourkeej

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Posted 04 June 2010 - 12:50 PM

TMP file removal done. Rebooted computer. At start up Malwarebytes detected and removed pragma5f28.tmp (TrojanDNSChanger)

Also, when I started IE8, a second window self started which was some spam site.

Here is the Malwarebytes log:

Log:
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4167

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/4/2010 1:45:41 PM
mbam-log-2010-06-04 (13-45-41).txt

Scan type: Quick scan
Objects scanned: 175773
Time elapsed: 10 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 boopme

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Posted 04 June 2010 - 12:57 PM

Ok,thought we would get it here,not happening,must be a protected malware. You will need to follow the prep guide now.
Let me know if you were able to post those logs,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 orourkeej

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Posted 04 June 2010 - 01:13 PM

I will need to stop this process for a couple of days as I will be away from the computer. I did note that even though a couple iterations of the PRAGMA****.tmp application keep trying to start when I reboot it seems like Malwarebytes is quarantining it successfully. Malwarebytes bubble pops up every minute or two even when I am not using the computer to inform me that it has blocked another potentially malicious website. However, I also noted no redirection of two or three google searches after the steps taken so far.

I will get back to the prep guide on Monday and post those logs.

Thanks for your help so far.

#7 boopme

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Posted 04 June 2010 - 01:38 PM

Ok,let us know.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 orourkeej

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Posted 09 June 2010 - 08:16 AM

Hi again, I am just getting back to this. I am still infected and get new IE tabs popping up periodically with some but not all blocked by Malwarebytes anti malware.

My question, as I follow the Preparation Guide, is how to back up. I backed up about six weeks ago, well before this infection, so I do have that complete data backup safely stored. If I back up nowI presume I will backup the virus as well so will do this next backup on a fresh external harddrive. Is there anything else I should do knowing that I am backing up an infected computer? Thanks.

#9 boopme

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Posted 09 June 2010 - 10:01 AM

That sounds OK. There is always a risk in malware removal and we just want you to be prepared.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 orourkeej

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Posted 14 June 2010 - 10:59 AM

Update:

I have backed up.

I have run DDS per instructions

I have run Defogger per instructions

I have run GMER but it hangs up without finishing. Am running it now for the third time. It hung up at different points the first two trys. The last time it stalled I had to use the powerbutton to reboot and now I cannot restore my active desktop. When I reboot now the screen is white with shortcuts displayed but the restore active desktop button just gives me an error message when I push it. I also noted that each individual shortcut flashes briefly in no particular order during the reboot process.

Also (I am using a different computer to send this message), when I rebooted the infected machine and restarted GMER, I noted that Malwarebytes' antimalware pops up periodically telling me it has blocked a potentially malicious site even though I never opened IE8 at all after rebooting.

Finally, the third attempt to run GMER just ended with a blue screen of death. kxtoipod.sys seems to be the identified problem causing a page fault.

I'll try again.

Any advice?

Thanks

Edited by orourkeej, 14 June 2010 - 11:22 AM.


#11 boopme

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Posted 14 June 2010 - 11:29 AM

Ok, Just post the DDS log an mention GMER would not run.
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#12 Orange Blossom

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Posted 14 June 2010 - 08:55 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/324476/google-redirect-virus-infection-need-assistance-please/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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