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Help with this problem APQ*.tmp please


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#1 NeTWorKz

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Posted 03 June 2010 - 11:56 PM

Hello all,

About 2 days ago my Symantec End-point went crazy and kept finding this weird file called APQ*.tmp, the numbers/letters after APQ would all be different but the extension would be the same(.tmp) and I was wondering if anyone can help me with this problem? It's driving me crazy since it seems to be slowing my computer down and having the "Auto-protect Results" pop-up every 15seconds is quite annoying. I've scanned with Mal-ware Bytes and Symantec End-point and it found nothing but it's still giving me the APQ*.tmp file.

What do you recommend me doing, should I post a OTL log? If so, what should I do on OTL? I already have it downloaded since it looks like a member on here have also encountered the same problem.


Thank You!

Edited by Orange Blossom, 04 June 2010 - 04:04 PM.
Move to AII as no logs posted and prep. guide not followed. ~ OB


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#2 NeTWorKz

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Posted 04 June 2010 - 04:15 PM

Guys...? :thumbsup:

#3 boopme

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Posted 04 June 2010 - 08:13 PM

Hello, Do you have more than ONE AV program running here?
APQ files are copies of quaranteened and infected files kept just in case they happen to be critical system files.

When an anti-virus or security program quarantines a file by moving it into a virus vault (chest), that file is essentially disabled and prevented from causing any harm to your system. The quarantined file is safely held there and no longer a threat until you take action to delete it. One reason for doing this is to prevent deletion of a crucial file that may have been flagged as a "false positive". If that is the case, then you can restore the file and add it to the exclusion or ignore list. Doing this also allows you to view and investigate the files while keeping them from harming your computer. Quarantine is just an added safety measure. When the quarantined file is known to be bad, you can delete it at any time.

Our Quietman7

If these files are left in quarantine (or the APTemp folder), other scanning programs and security tools may flag them while those areas.


EDIT: When i scan the topics I first look for 0 replies as then I think someone has replied .

Edited by boopme, 04 June 2010 - 08:15 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 NeTWorKz

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Posted 04 June 2010 - 09:06 PM

Hello, Do you have more than ONE AV program running here?
APQ files are copies of quaranteened and infected files kept just in case they happen to be critical system files.

When an anti-virus or security program quarantines a file by moving it into a virus vault (chest), that file is essentially disabled and prevented from causing any harm to your system. The quarantined file is safely held there and no longer a threat until you take action to delete it. One reason for doing this is to prevent deletion of a crucial file that may have been flagged as a "false positive". If that is the case, then you can restore the file and add it to the exclusion or ignore list. Doing this also allows you to view and investigate the files while keeping them from harming your computer. Quarantine is just an added safety measure. When the quarantined file is known to be bad, you can delete it at any time.

Our Quietman7

If these files are left in quarantine (or the APTemp folder), other scanning programs and security tools may flag them while those areas.


EDIT: When i scan the topics I first look for 0 replies as then I think someone has replied .



I think I have two? Trend-Micro Office Scan and Symantec End-Point.

What should I do now though? It's still scanning and finding these files :thumbsup:

Thanks!

#5 boopme

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Posted 04 June 2010 - 09:56 PM

Empty both Quarantines then we need to remove one.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 NeTWorKz

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Posted 05 June 2010 - 03:52 PM

How do I empty both quarantines?

#7 boopme

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Posted 05 June 2010 - 07:44 PM

For TM Delete quarantined files

For EndPoint ,,, Delete the contents of this folder...
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 NeTWorKz

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Posted 05 June 2010 - 09:06 PM

^Thanks!

Which one would you rather keep? TM or EndPoint? and I know AV's are really nit-picky for un-installations, how would you uninstall <Insert Choice Here>?

#9 boopme

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Posted 05 June 2010 - 09:17 PM

You're welcome! As I didn't get your OS here for all//
Uninstalling Trend Micro OfficeScan from Windows
I think the newer Symantec is a better product.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 NeTWorKz

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Posted 05 June 2010 - 09:27 PM

I'm running Windows XP.

Alright, then I'll uninstall TM OfficeScan

How weird...for http://oit.ncsu.edu/antivirus/officescan-quarantined-files

I don't have the folder called "TMQuarantine"

Edited by NeTWorKz, 05 June 2010 - 09:28 PM.


#11 boopme

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Posted 05 June 2010 - 09:47 PM

Actually as we are removing TM, there's no need to worry about emptying the Quarantine. It will go with the App.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 NeTWorKz

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Posted 05 June 2010 - 10:02 PM

Rebooting :thumbsup:

#13 NeTWorKz

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Posted 05 June 2010 - 10:12 PM

Running/Scanning with MBAM now :thumbsup:

#14 NeTWorKz

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Posted 05 June 2010 - 10:22 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4168

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

05/06/2010 8:22:16 PM
mbam-log-2010-06-05 (20-22-16).txt

Scan type: Quick scan
Objects scanned: 125031
Time elapsed: 10 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Thats the quick scan, is everything fine? and I don't get the pop-ups anymore.

Edited by NeTWorKz, 05 June 2010 - 10:23 PM.


#15 boopme

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Posted 05 June 2010 - 10:28 PM

Nicely done :thumbsup:
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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