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#1 wampanog

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Posted 03 June 2010 - 06:50 PM

I came back home to a messed up computer thanks to my brother. It's soooo slow whatever it does. I ran Malwarebytes, but when i restarted it led me to a blue screen of death. So I system restore'd and here I am, stuck. I would appreciate some help! Thanks!

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#2 boopme

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Posted 03 June 2010 - 07:07 PM

Are you saying you are stuck with an Un bootable computer. what is running? Vista,XP etc...?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 wampanog

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Posted 03 June 2010 - 07:11 PM

XP, I restored it using system restore. but i still have a super slow computer

#4 boopme

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Posted 03 June 2010 - 07:19 PM

OK this is better..

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.


NOTE: a restore will not remove malware only a format will.

Edited by boopme, 03 June 2010 - 07:52 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 wampanog

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Posted 04 June 2010 - 12:33 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/03/2010 at 07:16 PM

Application Version : 4.27.1002

Core Rules Database Version : 5029
Trace Rules Database Version: 2841

Scan type : Complete Scan
Total Scan Time : 01:28:45

Memory items scanned : 671
Memory threats detected : 0
Registry items scanned : 8411
Registry threats detected : 0
File items scanned : 35487
File threats detected : 1

Trojan.Agent/Gen-FakeAlert[ClientNotify]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP870\A0142040.DLL

i understand that system restore wont get rid of the virus. what happened was i was running MBAM and it deleted a reg file or something and so i couldnt boot and had to go safe mode. my computer is still a little janky, but i'll have to wait until after MBAM scan...

#6 boopme

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Posted 04 June 2010 - 09:27 AM

Oh OK... In this situation when serious registry values are infected the best course is thru DDS.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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