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Google Redirect: Post Virus removal


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15 replies to this topic

#1 LordSurge

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Posted 03 June 2010 - 01:45 PM

Tried running GMer twice and both times it failed. The first the pc froze up and the second a good way through the scan my PC restarted.

There are still lingering issues of system instability, consistent search engine redirects, and something messing with browser settings even though I have checked IE for proxy settings and removed them.

Attached Files



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#2 extremeboy

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Posted 05 June 2010 - 09:42 PM

Hi and welcome. smile.gif

My name is Extremeboy (or EB for short), and I will be helping you with your log. I apologize for the delay.

If you still require assistance we would like to see the current condition of your system so please post a new set of DDS Logs as well as a GMER log and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log or GMER log please refer to this page and in step #6 and Step #7 and Step #8 for further instructions on downloading and running DDS & GMER. If you have any problems when running the tools or unable to produce a report for any reason, just let me know in your next reply.


For your next reply I would like to see:
-The DDS logs
---DDS.txt and Attach logs
-GMER log
-Description of any remaining problems you may still have.


With Regards,
Extremeboy
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#3 LordSurge

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Posted 06 June 2010 - 08:08 AM

I'm still having random popups in Mozilla firefox as well as the redirect issue. Also my pc becomes unstable after being active a few hours and I can no longer open any programs or even the task manager at that point. Computer is running at an extremely sluggish rate. Finally got Gmer to run last night so here are the logs.

I can't boot into safe mode on this pc and haven't been able to for a long while (way before I got infected). Every time I try I get a list of files and the pc hangs on one of them.

Thanks again for the assistance.

Attached Files



#4 extremeboy

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Posted 06 June 2010 - 02:24 PM

Hello.

I see the issue here and the infection we are dealing with. The main one is the TDl3 rootkit currently. We will start off with Combofix and see if it can remove it, if not we will deal with it another way afterwards.

Download and Run ComboFix

Note to readers of this post other than the starter of this thread:
ComboFix is a VERY POWERFUL tool which should NOT BE USED without guidance of an expert.

Download Combofix from any of the links below, and save it to your desktop.
Link 1
Link 2

Please refer to this page for full instructions on how to run ComboFix.
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Double click ComboFix.exe to start the program. Agree to the prompts.
  • When ComboFix is finished, a log report (C:\ComboFix.txt) will open. Post back with it.
Leave your computer alone while ComboFix is running.

ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may call it to stall.

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#5 LordSurge

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Posted 06 June 2010 - 09:33 PM

I ran combofix and am attaching the log now.

Thanks again for your aid, it can be quite frustrating trying all one can to remove malware to no avail.

Attached Files



#6 extremeboy

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Posted 07 June 2010 - 07:45 PM

Yes, we got the driver disinfected successfully. Just some leftover things we will remove here.

Run ComboFix with CFScript

We will run ComboFix again. This time, the instructions are slightly different.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are unsure how.
  • Open notepad (Start>Run>"notepad") and copy/paste the text in the quotebox below into it:
    CODE
    DDS::
    uInternet Settings,ProxyServer = http=127.0.0.1:5555
    Driver::
    npggsvc
    Save this as CFScript.txt, in the same location as ComboFix.exe. (This should be your desktop.)

    Refering to the picture above, drag CFScript into ComboFix.exe.
When finished, it shall produce a log for you at "C:\ComboFix.txt". Post back with that log.

Do not mouseclick ComboFix's window while it's running. That may cause it to stall

Download and run MalwareBytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link


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#7 LordSurge

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Posted 07 June 2010 - 10:04 PM

I ran combofix with the script you said to use, and that went through fine.

MBAM can't update however, I get the following error every time:

CODE
An error has occurred. Please report this code to our support team.

MBAM_ERROR_UPDATING (12150, 0, WinHttpQueryHeaders)


Should I run the un-updated MBAM?

Attached Files


Edited by LordSurge, 07 June 2010 - 10:05 PM.


#8 extremeboy

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Posted 08 June 2010 - 10:11 PM

Yes, go ahead and the post the log so I can take a look. Want to see how up to date the database is.

--
Try uninstalling Malwarebytes and re-install it and see if that works and in the I'll look up onto that error tomorrow.

Thanks.
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#9 LordSurge

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Posted 08 June 2010 - 11:34 PM

Uninstalling and reinstalling had no effect, the same error occurred.

Attaching the log file now, things appear to be in the clear.

Thanks again for your assistance, I was quite thoroughly frustrated by my inability to fix the issue on my own.

Attached Files



#10 extremeboy

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Posted 09 June 2010 - 06:51 PM

Try this regarding Malwarebytes.

First make sure your firewall allows access when Malwarebytes updates. Disable it if you can.

Then.. if that doesn't work still, try...

Opening Malwarebytes Anti-Malware
Go into the settings tab
Click the updater settings
Check All 2 boxes.

Enter in the following fields:

Proxy server:85.25.139.53 and Port:3128

Username/Password not required.

Try updating again and let me know how it goes. How's your computer running now?
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#11 LordSurge

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Posted 09 June 2010 - 11:36 PM

Computer is running much better than it was. No random lockups/eventual crashes, no redirects or obnoxious popups. Thanks very much once again for your help.

Mbam still won't update even with the settings you suggested and firewalls down for some reason.

#12 extremeboy

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Posted 10 June 2010 - 04:27 PM

You're welcome. Glad it's working now smile.gif

Let's just do a clean-install of malwarebytes. Uninstall it and then run this utility.

Re-download Malwarwebytes and install it.

Let's get an online scan done.

Run ESET Online Scan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
You can refer to this animation by neomage if needed.

Take a new DDS run afterward and post back with both the DDS and Attach logs in your next reply. Also, let me know how your computer is running and if you have any more problems, issues or symptoms left.

Thanks.

With Regards,
Extremeboy
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#13 LordSurge

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Posted 10 June 2010 - 11:55 PM

No luck with MBAM, still the same error message.

A bit of slowdown when I open folders with a bunch of files and the occasional reload of icons on my desktop, but other than that no troubles detected.

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#14 extremeboy

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Posted 14 June 2010 - 07:03 PM

Hello.

I apologize for the delay and to others I am helping with, I was sick recently and had some other personal work that had to be done. Sorry. sad.gif

Let's continue here...

Just uninstall this older version of Java:

J2SE Runtime Environment 5.0 Update 6

Regarding the MBAM issue, it's related to your security program. See if this helps at all: http://forums.malwarebytes.org/index.php?s...mp;#entry215158

Other than that, looks clean, let's wrap up.

Please follow/read the steps below to remove the tools we used and for some more information. smile.gif


Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything assoicated with it.

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.


Congratulations! You now appear clean! specool.gif

Now that you are clean, please follow and read some of the prevention tips >over here<. Is your system a bit slow? If so, try some of the points and things suggested here.

If you would like, visit my http://computermalwaresecurity.blogspot.com/ and Subscribe/Follow along.


If you have no more questions, comments or problems please tell us, so we can close off the topic.

Thanks.

With Regards,
Extremeboy
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#15 LordSurge

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Posted 15 June 2010 - 01:18 AM

No worries at all about the delay, you've been quite timely and helpful, and I do hope you're feeling better now.

I've followed your instructions and I'd just like to thank you again for all your assistance with this issue, malware can be really draining but your methodical aid has proven invaluable. Thanks again, hopefully I won't have to post in here again for a good long while.






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