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Virus disabled programs and Ctrl+Alt+Del


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#1 ashtonpark

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Posted 03 June 2010 - 11:33 AM

Hello,

I had malware called web search on my computer that was causing page redirects in google. I tried running ad-aware and came across a place that said to download hi-jack this to clear up some of it so I did all of that. It didn't get rid of it but it wasn't a huge issue so I got tired of trying to get rid of it and just dealt with it and stopped using google. However, yesterday it redirected me to a site that started downloading things to my computer. One of those things was a virus or something called Protection Center. I followed the instructions on here to get rid of it with Malware Bytes and that found it and deleted it. However, the virus had already disabled my programs and ctrl+alt+del and even after I ran the malware bytes and removed the infected files the shortcuts and ctrl+alt+del still doesn't work.

-When I try to click a shortcut or go to run a program from the start menu it says "Please choose the program you want to use to open this file" and shows a list of programs to open it with. I would take a screen shot of what it says but I can't open any programs to do that in. :thumbsup:
-When I try to do ctrl+alt+del it says "Task Manager has been disabled by your administrator".
-Also, when I close Internet explorer it tells me "iexplore.exe - Application Error" and then below that it says "The instruction at "0x028e7776" referenced memory at "0x6bf54c08".

I would take a screen shot of what it says but I can't open any programs to do that in. :flowers: How do I go about getting my computer to run properly again? My computer is a Windows XP.

Thank You!

Edited by ashtonpark, 03 June 2010 - 11:54 AM.


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#2 boopme

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Posted 04 June 2010 - 01:30 PM

Hello, let's see if we can get this stuff back.
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

><>><><

First you MUST BACK UP the registry. This step involves making changes in the registry. Always back up your registry

before making any changes.


Go to Start » Run and type: regedit
Click OK.
On the left side, click to highlight My Computer at the top.
Go up to File » Export
Make sure in that window there is a tick next to "All" under Export Branch.
Leave the "Save As Type" as "Registration Files".
Under "Filename" put RegBackup.
Choose to save it to C:\
Click save and then go to File » Exit.

Or you can download and use ERUNT which is an excellent free tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.

><><>
Please choose the program
Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.


Task Manager:
Click on the link below:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to #275 and click "Lift Restrictions - TM, Regedit and CMD" in the left column. Go to File, choose "Save page as" All Files and save regtmcmdrestore.vbs to your desktop. Double-click on that file to allow the script to run and reboot when done. Since the script modifies certain registry settings your anti-virus package may warn you about it. Ignore the warning and allow it to run.


the last may still be an infection.
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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