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Nasty IE & Firefox browser redirect problem


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4 replies to this topic

#1 txartemis

txartemis

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  • Local time:10:43 PM

Posted 03 June 2010 - 11:04 AM

Hi, smart techies,

My Dell Inspiron 1525 laptop running Vista (32) is infected with the most insidious creature I've ever encountered! I have thrown a bunch of different things at it, to no avail. Well, the situation has improved slightly. At the beginning, I suffered not only browser redirect, but also total takeover of my desktop, quick launch, programs list, browser toolbars, etc. Now, I've partially recovered a few things, but my persistent symptoms are:

(1) constant IE8 or Firefox 3.6 browser redirect when hitting Google search hits or just entering a Google search. The sites are just adware sorts of places, no porn. Sometimes, the landing page dissolves into one of those "your computer is infected, click here" warnings. There are two favicons that frequently appear when redirected. Most often, it's a medium blue script graphic that looks like a cursive backwards 6. Sometimes, it's a world-like sphere depicted by green axis lines--I bold this favicon stuff on the off-chance this is a telltale clue!;

(2) constant "messing with" my All Programs list and the list of software in the Control Panel to either hide from the list or reveal but highlight the names of software designed to remove malware, viruses, etc.;

(3) intermittent restoration of my usual desktop and quick launch toolbar--after some reboots, I get a desktop with only a handful of icons + the sole program icon shown on my quick launch is Windows Media Player--maybe this is a telltale clue?!.
  • Below is the cut and paste of my DDS.
  • I've uploaded the Attach file.
  • I have been unable to get a complete scan via GMER as twice, after churning for hours, it has terminated in connection with a BSOD. I think there is a correlation between the GMER scan and the BSODs, as I have suffered only one other BSOD on this computer (1-1/2 years ago). Attached is the NirSoft BSOD report on the second crash; the report of the first crash is nearly identical.

Many thanks for any help you can offer! If I have to, I can re-format the hard drive and start fresh. All of my stuff is backed up. (Of course, the backup presumably contains the infection, so I'd need a little guidance with disease-free restoration!)

-------------------------------------


DDS (Ver_10-03-17.01) - NTFSx86
Run by Diana at 17:13:27.15 on Wed 06/02/2010
Internet Explorer: 8.0.6001.18904
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3061.1067 [GMT -5:00]

AV: Trend Micro AntiVirus *On-access scanning enabled* (Updated) {7D2296BC-32CC-4519-917E-52E652474AF5}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Common Files\EPSON\eEBAPI\eEBSVC.exe
C:\Windows\system32\aestsrv.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Memeo\AutoBackup\MemeoBackgroundService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\STacSV.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Memeo\AutoBackup\MemeoBackup.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Diana\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.google.com/ig?hl=en
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1080718
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [EPSON WorkForce 600(Network)] c:\windows\system32\spool\drivers\w32x86\3\e_fatieka.exe /fu "c:\windows\temp\E_S9EF0.tmp" /EF "HKCU"
uRun: [EPSON681BDE] c:\windows\system32\spool\drivers\w32x86\3\e_fatieka.exe /fu "c:\windows\temp\E_SFC86.tmp" /EF "HKCU"
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [<NO NAME>]
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [UfSeAgnt.exe] "c:\program files\trend micro\internet security\UfSeAgnt.exe"
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [StxTrayMenu] c:\program files\seagate\systemtray\freeagentlauncher.exe c:\program files\seagate\systemtray\StxMenuMgr.exe
mRun: [Memeo Backup] c:\program files\memeo\autobackup\MemeoLauncher2.exe --silent --no_ui
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\users\diana\appdata\roaming\micros~1\windows\startm~1\programs\startup\autoba~1.lnk - c:\program files\memeo\autobackup\MemeoLauncher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
DPF: {3D3B42C2-11BF-4732-A304-A01384B70D68} - hxxp://picasaweb.google.com/s/v/56.29/uploader2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: igfxcui - igfxdev.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\diana\appdata\roaming\mozilla\firefox\profiles\v4cqa9ze.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.17\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\users\diana\appdata\roaming\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\users\diana\appdata\roaming\move networks\plugins\npqmp071701000002.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: XULRunner: {9C80D0D8-1E2E-429D-9917-C146D54033A9} - c:\users\diana\appdata\local\{9c80d0d8-1e2e-429d-9917-c146d54033a9}\

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-6-1 64288]
R0 pxscan;pxscan;c:\windows\system32\drivers\pxscan.sys [2010-4-9 30320]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-7-17 73728]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-2-4 1314704]
R2 MemeoBackgroundService;MemeoBackgroundService;c:\program files\memeo\autobackup\MemeoBackgroundService.exe [2009-11-16 25824]
R2 pxrts;pxrts;c:\windows\system32\drivers\pxrts.sys [2010-4-9 57248]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2008-7-30 50192]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2010-3-25 36368]
R2 TmProxy;Trend Micro Proxy Service;c:\program files\trend micro\internet security\TmProxy.exe [2009-3-9 677128]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-7-18 111616]
R3 pxkbf;pxkbf;c:\windows\system32\drivers\pxkbf.sys [2010-4-9 24400]
R3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2008-1-20 16896]
R3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2009-9-17 19968]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-30 135664]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-7-18 30192]
S4 CSIScanner;CSIScanner;"c:\program files\prevx\prevx.exe" /service --> c:\program files\prevx\prevx.exe [?]

=============== Created Last 30 ================

2010-06-02 22:11:33 0 ----a-w- c:\users\diana\defogger_reenable
2010-06-02 13:19:50 0 d-----w- c:\users\diana\appdata\roaming\SUPERAntiSpyware.com
2010-06-02 13:19:50 0 d-----w- c:\programdata\SUPERAntiSpyware.com
2010-06-02 13:19:40 0 d-----w- c:\program files\SUPERAntiSpyware
2010-06-01 23:30:59 15944 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2010-06-01 23:30:44 0 d-----w- c:\programdata\Hitman Pro
2010-06-01 23:30:43 0 d-----w- c:\program files\Hitman Pro 3.5
2010-06-01 23:25:34 0 d-----w- c:\users\diana\appdata\roaming\Malwarebytes
2010-06-01 22:45:05 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-06-01 22:45:03 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-06-01 22:45:03 0 d-----w- c:\programdata\Malwarebytes
2010-06-01 22:44:55 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-06-01 21:35:00 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-06-01 19:22:57 15880 ----a-w- c:\windows\system32\lsdelete.exe
2010-06-01 19:00:17 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-06-01 19:00:10 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-06-01 18:57:36 0 dc-h--w- c:\programdata\{74D08EB8-01D1-4BAE-91E3-F30C1B031AC6}
2010-06-01 18:56:51 0 d-----w- c:\programdata\Lavasoft
2010-06-01 18:56:51 0 d-----w- c:\program files\Lavasoft
2010-06-01 18:47:53 0 d-sh--w- c:\windows\system32\%APPDATA%
2010-05-11 19:27:39 738816 ----a-w- c:\windows\system32\inetcomm.dll

==================== Find3M ====================

2010-06-01 19:27:13 161296 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2010-05-23 22:49:16 53536 ----a-w- c:\windows\fonts\WILLR__.TTF
2010-05-20 01:33:11 22532 ----a-w- c:\windows\fonts\steelfis.ttf
2010-05-20 01:33:11 21924 ----a-w- c:\windows\fonts\steelfib.ttf
2010-05-19 23:45:10 10840 ----a-w- c:\windows\fonts\SF Hollywood Hills.ttf
2010-05-19 23:45:10 10800 ----a-w- c:\windows\fonts\SF Hollywood Hills Extended Italic.ttf
2010-05-19 23:45:10 10664 ----a-w- c:\windows\fonts\SF Hollywood Hills Bold.ttf
2010-05-19 23:45:10 10548 ----a-w- c:\windows\fonts\SF Hollywood Hills Condensed.ttf
2010-05-19 23:45:10 10512 ----a-w- c:\windows\fonts\SF Hollywood Hills Bold Italic.ttf
2010-05-19 23:45:10 10484 ----a-w- c:\windows\fonts\SF Hollywood Hills Italic.ttf
2010-05-19 23:45:10 10388 ----a-w- c:\windows\fonts\SF Hollywood Hills Extended.ttf
2010-05-19 23:45:10 10116 ----a-w- c:\windows\fonts\SF Hollywood Hills Condensed Italic.ttf
2010-05-12 09:36:48 61440 ----a-w- c:\windows\system32\PxSecure.dll
2010-05-12 09:36:47 30320 ----a-w- c:\windows\system32\drivers\pxscan.sys
2010-05-12 09:36:15 57248 ----a-w- c:\windows\system32\drivers\pxrts.sys
2010-05-12 09:35:42 24400 ----a-w- c:\windows\system32\drivers\pxkbf.sys
2010-04-25 15:13:32 60928 ----a-w- c:\windows\system32\PxSecure.dll-upgrade3567321.tmp
2010-04-10 21:23:30 10752 ----a-w- c:\windows\DCEBoot.exe
2010-04-10 21:23:22 16 ----a-w- c:\users\diana\appdata\roaming\jdzarn.dat
2010-04-09 16:59:53 53160 ----a-w- c:\windows\system32\PxSecure.dll-upgrade3552236.tmp
2010-04-05 19:34:50 16 ----a-w- c:\users\diana\appdata\roaming\gmzalr.dat
2010-03-22 18:38:00 3600384 ----a-w- c:\windows\system32\GPhotos.scr
2010-03-05 14:01:02 420352 ----a-w- c:\windows\system32\vbscript.dll
2009-11-05 17:22:28 421346 ----a-w- c:\program files\Lame_v3.98.2_for_Audacity_on_Windows.exe
2009-11-05 16:32:10 2228534 ----a-w- c:\program files\audacity-win-1.2.6.exe
2009-11-05 16:09:32 948090 ----a-w- c:\program files\free-wma-mp3-converter.exe
2009-10-31 16:13:19 86016 ----a-w- c:\windows\inf\infstor.dat
2009-10-31 16:13:19 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-10-31 16:13:19 51200 ----a-w- c:\windows\inf\infpub.dat
2009-10-31 16:13:19 143360 ----a-w- c:\windows\inf\infstrng.dat
2008-01-21 02:43:21 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2008-07-18 06:09:23 76 --sh--r- c:\windows\CT4CET.bin
2009-10-14 08:17:06 245760 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2008-07-18 08:49:40 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 17:17:45.28 ===============

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:04:43 AM

Posted 06 June 2010 - 01:25 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 txartemis

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Posted 06 June 2010 - 02:29 PM

Hi, thank you so much for replying. It does look like y'all are very busy--it is hard to be patient, but I understand.

>> Please re-read my original post which explains my problem in detail and contains the requested logs. I have not been operating the laptop since I prepared those logs, so the status remains the same.

I will stand by for further instructions.

Thanks so much,

#4 txartemis

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Posted 08 June 2010 - 12:18 PM

Please ignore my help request. I realize y'all are very busy; I just can't wait any longer. I am reformatting my HD!

Thanks for your volunteerism.



#5 schrauber

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Posted 09 June 2010 - 01:59 PM

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
regards,
schrauber

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