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Virus help!!


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#1 jwillis

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Posted 03 June 2010 - 09:11 AM

I have been infected with the facebook virus. I opened a video attachment from a friend and assumed it was ok!! We all know what happens when you assume!!!
Anyway, I had the rkill program from cleaning a virus from my daughters computer a few months back. The rkill seems to temporarily stop the issues, but I cannot get rid of the problems.

When using google toolbar, I am redirected to other sites, I cannot receive any emails or download any programs that involve removal tools.
I have run MBAM, it cleared things out, but the problems seems to still exist. I think I can retrieve the files if needed.

Help!!!

Edited by Orange Blossom, 03 June 2010 - 06:08 PM.
Move to AII as no logs posted and prep. guide not followed. ~ OB


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#2 boopme

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Posted 04 June 2010 - 08:55 PM

Hello, Run RKill again. Run these and post back the logs.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 jwillis

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Posted 08 June 2010 - 09:33 AM

Thank you for responding. I have been working and did not get your post until today.

I had forgotten to mention that I AM a vista user.

I will try what you say, that problem is I cannot get to Bleepingcomputer via the infected computer, so I have to use my desktop to download to disc and then upload to the laptop. The other thing I wounder, my desktop is an XP and the laptop is a Vista, will this be an issue? Is it also possible that my server is infected? I have a verizon MiiFii?

#4 boopme

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Posted 08 June 2010 - 10:32 AM

Fortunately in this case all tools are compatable.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 jwillis

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Posted 09 June 2010 - 12:43 PM

Here is the quick scan log. I am downloading the ATF & SAS now.

Malwarebytes' Anti-Malware 1.43
Database version: 3458
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

6/9/2010 12:47:30 PM
mbam-log-2010-06-09 (12-47-30).txt

Scan type: Quick Scan
Objects scanned: 101995
Time elapsed: 6 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 jwillis

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Posted 09 June 2010 - 02:55 PM

Ran both programs and here is the log. I still seem to have a problem though as I had to go into safe mode to get to bleeping computer site.
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/09/2010 at 03:38 PM

Application Version : 4.38.1004

Core Rules Database Version : 5052
Trace Rules Database Version: 2864

Scan type : Complete Scan
Total Scan Time : 01:36:40

Memory items scanned : 284
Memory threats detected : 0
Registry items scanned : 7877
Registry threats detected : 24
File items scanned : 176604
File threats detected : 43

Adware.HBHelper
HKLM\Software\Classes\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\InprocServer32
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\InprocServer32#ThreadingModel
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\ProgID
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\TypeLib
HKCR\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\VersionIndependentProgID
HKCR\URLSearchHook.ToolbarURLSearchHook.1
HKCR\URLSearchHook.ToolbarURLSearchHook.1\CLSID
HKCR\URLSearchHook.ToolbarURLSearchHook
HKCR\URLSearchHook.ToolbarURLSearchHook\CLSID
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\0
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\0\win32
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\FLAGS
HKCR\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}\1.0\HELPDIR
C:\PROGRAM FILES\FAST BROWSER SEARCH\IE\TBHELPER.DLL

Adware.IWinGames
HKU\S-1-5-21-501789590-1159742304-1750928594-1000\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8CA5ED52-F3FB-4414-A105-2E3491156990}

Adware.Tracking Cookie
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@zedo[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@pointroll[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@2o7[3].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@revsci[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@media.legacy[3].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@247realmedia[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@2o7[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@fastclick[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@lfstmedia[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@media.legacy[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@monstercom.112.2o7[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@s.clickability[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\computer@zedo[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@2o7[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@a1.interclick[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@ad.yieldmanager[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@adbrite[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@ads.pointroll[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@apmebf[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@atdmt[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@collective-media[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@doubleclick[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@eyewonder[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@imrworldwide[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@interclick[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@invitemedia[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@media.legacy[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@mediaplex[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@pointroll[2].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@revsci[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@tribalfusion[1].txt
C:\Users\Computer\AppData\Roaming\Microsoft\Windows\Cookies\Low\computer@zedo[2].txt

Browser Hijacker.Deskbar
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid32
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib#Version

Adware.Flash Tracking Cookie
C:\Users\Computer\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\33YXBAZD\MSNTEST.SERVING-SYS.COM
C:\Users\Computer\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\33YXBAZD\MEDIA.SCANSCOUT.COM
C:\Users\Computer\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\33YXBAZD\MEDIA.SOCIALVIBE.COM
C:\Users\Computer\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\33YXBAZD\MSNBCMEDIA.MSN.COM
C:\Users\Computer\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\33YXBAZD\OBJECTS.TREMORMEDIA.COM
C:\Users\Computer\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\33YXBAZD\INTERCLICK.COM
C:\Users\Computer\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\33YXBAZD\UDN.SPECIFICCLICK.NET
C:\Users\Computer\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\33YXBAZD\STATIC.2MDN.NET
C:\Users\Computer\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\33YXBAZD\CONTENT.ODDCAST.COM

Adware.Unknown Origin
C:\PROGRAM FILES\HEWLETT-PACKARD\HP ADVISOR\COMPSHOP\TEMPLATES\AD.HTML

#7 boopme

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Posted 09 June 2010 - 03:21 PM

Ok, then there is still something on here.. This is a long scan from 2 - 8 hours. Drweb-cureit

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 jwillis

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Posted 10 June 2010 - 10:05 AM

Ok, since it will take so long I will have to do it Saturday or Sunday while I am off. I also have company coming in Saturday.
I will post as soon as I am done. I appriciate your time and patience.

I also think I forgot to mention that I could not update the MBAM before running. I received error code 732.

#9 golfdude

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Posted 10 June 2010 - 10:27 AM

jwillis,

If you have access to another computer- download MBAM setup and transfer it to the infected computer (via flashdrive, CD, etc.). You can download the MBAM setup here:
http://download.cnet.com/Malwarebytes-Anti...Main;contentAux

you can also update the definitions manually (the definition database will be out of date) by following these guidelines:

How to manually download definition updates for Malwarebytes Anti-Malware:

The first step requires access to a working computer which is having access to the Internet and already is having a copy of Anti-Malware installed. After updating the copy of Anti-Malware from the Internet in this computer, open the location as stated below to copy the database file “rules.ref” to the computer which is having no access to the Internet.

· For Windows XP and 2000 users, open and copy from the following location:

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

· Windows Vista and Windows 7 users, open and copy from the following location:

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

Thanks,
Golfdude

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#10 boopme

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Posted 10 June 2010 - 11:46 AM

We ran MBAM in post 5
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 golfdude

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Posted 10 June 2010 - 02:35 PM

A severely outdated MBAM that probably wouldn’t fix anything. Wasn’t trying to step on your toes Boopme, just wanted to see if he ran a current version scan and possibly it would fix his problem.

Thanks,
Golfdude

America is all about speed. Hot, nasty, badass speed. -Eleanor Roosevelt, 1936
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#12 boopme

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Posted 10 June 2010 - 02:44 PM

No problem ,My toes feel great.... Thought you meant they could not run it.
They do need an update tho :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 jwillis

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Posted 11 June 2010 - 09:53 AM

Actually, The MBAM was only a week old. I had downloaded it prior to my request for help.
It pulled alot of stuff out that time on a full scan. But by the time I started working with boopme, there must noot have been anything left.

Willl get the new scan done as soon as I can.

Have a great weekend!

#14 boopme

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Posted 11 June 2010 - 10:47 AM

Some more MBAM options....
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


MBAM 732 error
Try this--from your browser open Tools, Internet Options, Connections tab, Lan settings, uncheck the box next to "use proxy...."

This routine will confirm that Internet Explorer is set to the Online mode.
Click on START - RUN and Copy/Paste the following into the run line (On Vista you can use the Search line) and click OK

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

OR
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 jwillis

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Posted 17 June 2010 - 10:32 AM

Ok,
So I ran the DR Web Cure it, and it took about 6 hours. It found a Facebook 696 something and deleted it- or so it said- it continued the scan for a few more hours and there was another item listed, but I do not have the info. on it. When the scan was complete it would not give me the option to select all (or any of the other options for that matter) then my computer suddenly shut down and I was not able to retrieve the log.
Should I start over?
This is a nightmare!




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