Posted 06 October 2005 - 01:51 PM
It used to work fine but now I get the blue screen when sending fax and I cannot receive fax due to error. Computer is Dell 8600 laptop.
When sending, the fax does get sent but my computer ends the process with a "Blue Screen" with the "Bad_Pool_Header" message. Later down the blue screen it says stop location 0X00000019 (0X00000020, 0X859E9A18, 0X859E9BA0, 0X A310001); these parenthetic codes change with the fax. I have to crash the system with the power button to reboot it.
Apparently the fax arrives at the destination but my machine is not completing the sending/sign-off process cleanly and returning to normal desktop oparation...it goes to the BLUE SCREEN. When trying to receive a fax it just gives an error message when the fax monitor software attempts to answer the incoming modem beep signal. How do I correct this problem? Is there some way to "uninstall" the Fax Monitor software in XP and then to reinstall a new fresh uncorrupted version?
Appreciatively yours, Ray