Posted 02 June 2010 - 07:40 PM
I am helping someone clean their incredibly infested computer of viruses. I was able to use the Kaspersky Virus Removal tool for virtually all. But then a stubborn Rootkit.win32.tdss.ai virus in atapi.sys simply could not be removed with anything from Kaspersky. I then stumbled upon a discussion thread that discussed ComboFix. Unfortunately, it was before I came across your site. The good news is that after running it on the infected computer the Kaspersky program can no longer find the Rootkit virus, so it appears to have fixed it. However, during the ComboFix run it came up with a few errors indicating without administrator rights it cannot delete some files even though the log looks like it did. The computer appears to be running OK, but I want to make sure it is truly clean and that I can run any reinstall or repair to fix any system files that might have gotten tweaked. I have not done anything since I ran ComboFix.
What do you suggest?
Should I just run through your whole process of Preparation?
Let me know. All help is greatly appreciated.