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Memory Dump analysis - help please


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#1 jordanpwnsyou

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Posted 02 June 2010 - 02:35 PM

Hey folks, read a helpful post about getting memory dump files analyzed... been experiencing multiple crashes on start ups/randomly... once my computer gets running it's rare for it to happen... I've noticed it happens when my computer idles/goes to sleep, when I wake it up the screen is scrambled and then it goes right to a blue screen. Then upon start up, it'll blue screen, and unless i restore my computer it never makes it past the start up screen.

I have an ACER AM3100-U3202A desktop... not sure what specs you guys want me to post but if you need any more details please ask.

Also, this is the only memory dump file, but i have at least 10 minidump files... if those would help let me know.

Here's the dump analysis:

Microsoft ® Windows Debugger Version 6.12.0002.633 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18427.x86fre.vistasp1_gdr.100218-0019
Machine Name:
Kernel base = 0x82647000 PsLoadedModuleList = 0x8275ec70
Debug session time: Wed Jun 2 14:20:12.328 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:49.062
Loading Kernel Symbols
...............................................................
........................................................
Loading User Symbols

Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 1b, 1, 826ff715}

*** ERROR: Module load completed but symbols could not be loaded for rt2500usb.sys
Probably caused by : rt2500usb.sys ( rt2500usb+acac )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 0000001b, IRQL
Arg3: 00000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 826ff715, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: 00000000

CURRENT_IRQL: 1b

FAULTING_IP:
nt!KeSetTimerEx+51
826ff715 8901 mov dword ptr [ecx],eax

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: System

TRAP_FRAME: 8b157c44 -- (.trap 0xffffffff8b157c44)
ErrCode = 00000002
eax=01000000 ebx=8273fe40 ecx=00000000 edx=8277f902 esi=87266528 edi=000000b0
eip=826ff715 esp=8b157cb8 ebp=8b157cd4 iopl=0 nv up ei pl nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010206
nt!KeSetTimerEx+0x51:
826ff715 8901 mov dword ptr [ecx],eax ds:0023:00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER: from 826ff715 to 826a1dc4

STACK_TEXT:
8b157c44 826ff715 badb0d00 8277f902 00080050 nt!KiTrap0E+0x2ac
8b157cd4 826ff6b9 87266528 feced300 ffffffff nt!KeSetTimerEx+0x51
8b157cf0 89e0b03e 87266528 feced300 ffffffff nt!KeSetTimer+0x1b
8b157d0c 91385cac 87266528 000007d0 8b157d3c ndis!NdisSetTimer+0x39
WARNING: Stack unwind information not available. Following frames may be wrong.
8b157d1c 91392711 87219000 87266528 000007d0 rt2500usb+0xacac
8b157d3c 9138b84c 87219000 872b9508 8b157d6c rt2500usb+0x17711
8b157d4c 91386afa 87219000 872660d0 872b9508 rt2500usb+0x1084c
8b157d6c 91386987 87219000 87219000 8b157dc0 rt2500usb+0xbafa
8b157d7c 8281cb54 87219000 22b2cbc5 00000000 rt2500usb+0xb987
8b157dc0 82675a5e 91386940 87219000 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
rt2500usb+acac
91385cac 5d pop ebp

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: rt2500usb+acac

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: rt2500usb

IMAGE_NAME: rt2500usb.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 425cd8e1

FAILURE_BUCKET_ID: 0xA_rt2500usb+acac

BUCKET_ID: 0xA_rt2500usb+acac

Followup: MachineOwner
---------



Help would be much appreciated! Thank you.

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#2 jordanpwnsyou

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Posted 02 June 2010 - 02:38 PM

EDIT: Also, don't know if it's related but every time I restart I have to reselect my wireless router's driver.. I never have to reinstall it but I always have to go into device manager and select it... sometimes when I do that my computer crashes also. I use a Linksys Wireless-G model WUSB54G.

#3 Broni

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Posted 02 June 2010 - 11:22 PM

rt2500usb.sys file listed in your dump file as the crash culprit is a part of your Linksys wireless card driver.
Try to reinstall driver.
If it doesn't help, most likely, you need new adapter.

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