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CPU running at 100%


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#1 VicMJ

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Posted 02 June 2010 - 01:35 PM

The Virus program I thought was running "Security Guard" is mistakenly Systm Guard, what ever that realy is? Okay! Keep in mind that everytime I bootup to use this laptop I have very little time before it becomes impossible to use. System is up to 100% very quickly. Because of this I downloaded all the requested files in Safe Mode.

defogger_disable by jpshortstuff (23.02.10.1)
Log created at 12:57 on 02/06/2010 (derek)

Checking for autostart values...
HKCU\~\Run values retrieved.
HKLM\~\Run values retrieved.

Checking for services/drivers...


-=E.O.F=-


I could not upload the DDS Attacg log. File was too big so I pastes it in.

Vic

P. S. I noticed the log said not to post unless told to so I removed it.

Attached Files

  • Attached File  DDS.txt   15.68KB   11 downloads
  • Attached File  GMER.log   1.77KB   9 downloads

Edited by VicMJ, 02 June 2010 - 01:41 PM.


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#2 kahdah

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Posted 06 June 2010 - 09:56 AM

Hello VicMJ

Welcome to BleepingComputer smile.gif
==========================
Hi the problem appears to be too much protection.
You have Norton or (Symantec) and Iolo system security installed together this alone will cause this to happen.

I suggest removing one however possible.
If you continue to use Iolo then uninstall Norton.
This may possibly be done in safe mode.
Please uninstall one or the other and let me know if that fixes the issue.
If you need further assistance then please let me know what happens.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#3 VicMJ

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Posted 06 June 2010 - 03:38 PM

I booted up in safe mode and uninstalled Iolo only because I have used Norton before. That did solve the CPU run away problem. Now when you reboot the system tries to install windows updates and every time you reboot it does or seem to do the same updates. Looking at the Windows update messages in the Action Center almost all of the updates fail with an error code of 646. Two other messages in the Action Center say that virus and network firewall by Windows and Norton are not on. But Norton control panel shows both the virus and firewall as active. Finally a message in the Action Center invites you to turn them on but it has no affect. The Action Center status does not change. Vic

Edited by VicMJ, 06 June 2010 - 03:40 PM.


#4 kahdah

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Posted 07 June 2010 - 06:14 AM

Hmm post a new dds.txt and thew attach.txt please so I can look it over now.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#5 VicMJ

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Posted 07 June 2010 - 06:59 AM

I created the two DDS files on the system's Desktop. I could not attach them for both files are too large to upload. Do you want me to past them into the post or try and segment them into four distinct files? Vic

#6 kahdah

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Posted 07 June 2010 - 07:22 AM

Try to zip them into a new .zip folder and click Here to upload the files please.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#7 VicMJ

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Posted 07 June 2010 - 09:18 AM

I have sent the zip file as requested. Vic

#8 kahdah

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Posted 07 June 2010 - 01:09 PM

Ok try the instructions here on this page:
http://support.microsoft.com/kb/958052

Let me know if that frees up the update issue.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#9 VicMJ

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Posted 07 June 2010 - 02:58 PM

This system is running Windows 7. Correct me if I'm wrong but I don't see any instructions in your link for computers running Windows 7. Vic

#10 kahdah

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Posted 08 June 2010 - 06:42 AM

Yes but I also thought it would apply to Win 7 because it was specifically for Windows updates.
I have just checked on my Win 7 machine and there are not the same items in the registry.

So instead please try to download and install some or all of these for your computer they are the exact hotfix numbers that match with the errors in the logs.

http://www.microsoft.com/downloads/details...37-dbd3ebe3c5c5
http://www.microsoft.com/downloads/details...;displaylang=en
http://www.microsoft.com/downloads/details...;displaylang=en
http://support.microsoft.com/kb/981715
http://www.microsoft.com/downloads/details...;displaylang=en
http://www.microsoft.com/downloads/details...;displaylang=en
http://www.microsoft.com/downloads/details...;displaylang=en
http://www.microsoft.com/downloads/details...;displaylang=en

Let me know how that goes.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#11 VicMJ

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Posted 08 June 2010 - 10:47 AM

The following is a list of results from the requests you made in your last posting.

office2007-kb967642-fullfile-x86-glb.exe

Already Installed

office2007-kb973709-fullfile-x86-glb.exe

Already Installed

powerpoint2007-kb957789-fullfile-x86-glb.exe

Already Installed

update for the 2007 Microsoft Office system

Already Installed

word2007-kb974561-fullfile-x86-glb.exe

Already Installed

Works9_KB967044_en-US.msp

Works as not been setup for use on this system

office-kb980729-fullfile-x86-glb.exe

Already Installed

office2007-kb969613-fullfile-x86-glb.exe

Already Installed

Vic

#12 kahdah

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Posted 08 June 2010 - 01:19 PM

These were the only Kb errors that the system was complaining about.
If they are indeed installed then just use the Hide update option within Automatic updates.

Please run dds once more and attach or upload the attach.txt for me to see please.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#13 VicMJ

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Posted 08 June 2010 - 06:32 PM

I ran the DDS tool as requested, ZIP the two output files, and sent them as I did once before. Again, I could not upload them. The files were too large. Vic

I sent you another ZIP file because I think I may have sent you the old one I first made. Vic

I have also attached a text file that contains a list of six security updates that will not install. Vic

Attached Files


Edited by VicMJ, 08 June 2010 - 07:46 PM.


#14 kahdah

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Posted 08 June 2010 - 07:57 PM

Ok see if you can uninstall this antivirus as it is still running left over from the uninstall:
Authentium AntiVirus SDK that shows in the Programs and features list in the attach.txt but may not be visible to you.
If it is present then please uninstall it.
If not then I will work on a manual removal method,but let me know either way.

Once you have done that then reboot.
Disable Norton and see if the updates install if not then search each update by the kb name in the list you attached here into google or whatever search you prefer and download and run the installers from the Microsoft website.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#15 VicMJ

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Posted 09 June 2010 - 08:29 AM

I searched but could not find an acceptable removal tool for Authentium SDK that I trusted. Can you suggest anything? Vic

P. S. I found a removal program by the name of Error Expert. Do you know anything about it? Is it a good option to try? Vic

Edited by VicMJ, 09 June 2010 - 05:58 PM.





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