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Can't remove the boaxxe.dll virus/trojan


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10 replies to this topic

#1 Alexanders

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Posted 02 June 2010 - 12:28 PM

Well, I've tried to remove it with SUPERantispyware in normal mode and safemode, No luck and I get random popup messages from microsoft security essentials that they found it, and when I tell it to remove it it says my computer is safe, but it's not, then from 5mins to 24 hours I get that message again says that they found boaxxe.dll. I've been trying to remove it for about 4 days now and I'm staring to get real pissed. I should say that it gives me bsod (blue screen of death) some times too. :thumbsup: EDIT: It have been freezing my computer when it starts too, so I need to wait about 3 mins then my pc gets unfrozen, It's really annoying... Oh yeah I'm using windows 7 32bits system. I'll post screenshots next time I get the message...

Best wishes Alexander.

Edited by Alexanders, 02 June 2010 - 12:34 PM.


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#2 quietman7

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Posted 02 June 2010 - 01:11 PM

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Alexanders

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Posted 02 June 2010 - 01:12 PM

UPDATE:Here is the screenshot

Posted Image

#4 Alexanders

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Posted 02 June 2010 - 01:23 PM

The log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4164

Windows 6.1.7600 Service Pack 3
Internet Explorer 8.0.7600.16385

2010-06-02 20:22:25
mbam-log-2010-06-02 (20-22-25).txt

Scan type: Quick scan
Objects scanned: 124439
Time elapsed: 5 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 Alexanders

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Posted 02 June 2010 - 01:27 PM

It seems it didn't find any viruses/maleware, BUT I know I have it, it keeps coming back. But I found out that it always in C:\windows\Temp\diffrent name all the time.tmp\svchost.exe It always changes the "Diffrent name all the time" but the file always ends with .tmp I hope this will help you.

Edited by Alexanders, 02 June 2010 - 01:28 PM.


#6 quietman7

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Posted 02 June 2010 - 01:28 PM

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please perform a scan with Kaspersky Online Virus Scanner.
-- Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.
-- This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools.
  • Vista users need to right-click the IE or FF Start Menu or Quick Launch Bar icons and Run As Administrator from the context menu.
  • Read the "Advantages - Requirements and Limitations" then press the Posted Image... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the Posted Image... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the Posted Image... button afterwards:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste (Ctrl+C) the saved scan results from that file in your next reply.
-- Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#7 Alexanders

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Posted 02 June 2010 - 03:47 PM

Found nothing, I think the virus is gone. But i got a new problem, I think I got a webbroswer highjacker cause when I'm on firefox I get sometimes (without clicking anything or doing anything) a newtab that first loads a website then it loads another in the same tab then it goes on and on, untill it stops on a ad. Kinda annyoing but I don't think it's that bad. But I would be great full if you could tell me how to fix it :thumbsup: cheers

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Wednesday, June 2, 2010
Operating system: Microsoft Professional Service Pack 3 (build 7600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Wednesday, June 02, 2010 15:43:27
Records in database: 4196305
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
G:\

Scan statistics:
Objects scanned: 128874
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 01:43:16

No threats found. Scanned area is clean.

Selected area has been scanned.

#8 Alexanders

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Posted 02 June 2010 - 03:53 PM

UPDATE: Boaxxe is not gone yet... I just got a warning again from microsoft security essentials(picture1)....
It have changed the location too, I tried to quarantine it, see waht happens also I got this (Picture 2)
And did send the file to microsoft after I got that message. Oh yeah, I got the massage about 30 seconds after I turned on realtime protection (I turned it off when I scanned with Kaspersky Online Virus Scanner)
Posted Image

Posted Image

Edited by Alexanders, 02 June 2010 - 04:02 PM.


#9 Alexanders

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Posted 02 June 2010 - 04:28 PM

It's not gone yet.....It's back in temp files again...Please help me remove this xxxxxx...I will run TFC again...Atleast it removes the virus temporary...

Posted Image

Edited by quietman7, 02 June 2010 - 05:20 PM.


#10 quietman7

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Posted 02 June 2010 - 05:22 PM

Please be careful of your language when writing. While I understand your frustration, this is a family oriented site.

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is hidden piece of malware (i.e. rootkit) which has not been detected by your security tools that protects malicious files and registry keys so they cannot be permanently deleted. Other types of malware can even terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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#11 Orange Blossom

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Posted 02 June 2010 - 06:55 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/321128/infected-with-boaxxee/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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