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multiple issues not detected by malware removal/ cleaner apps


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4 replies to this topic

#1 tightlines

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Posted 02 June 2010 - 09:21 AM

When using internet explorer search links redirect me to random websites
Windows update does not seem to be working at all, in addition if I attempt to visit windows update webpage I am blocked completely.
Around the same time I experienced these issues google chrome stopped working all together (not the end of the world but I presume was related)

I have ran malwarebytes, ccleaner, EMCO malware removal, tried all of the windows update troubleshooting I could find

I have also poured over my processess and I believe I have some smitfraud stuff that I can't seem to get rid of, and a SLsvc process which I read was supposed to be categorized as a system process and it is listed as network (also when I try to delete it from the computer it tells me I don't have permission?)

any help would be great, thanks for the time and effort

Edited by Orange Blossom, 02 June 2010 - 03:35 PM.
Move to AII as no logs posted and prep. guide not followed. ~ OB


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#2 Orange Blossom

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Posted 02 June 2010 - 03:34 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
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#3 Orange Blossom

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Posted 02 June 2010 - 09:06 PM

Hello,

if I copy paste the DDS log here and attempt to submit I am informed that I could not connect to the web page?! the story is the same when I attempt to attach the ark and attach.txt logs


The infection is causing that.

Do you have access to another computer and removable media? If so, you can use that computer to post the logs. You will need to manually save the GMER log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 tightlines

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Posted 02 June 2010 - 10:26 PM

I we went ahead and updated the other post with the logs included. Hope that helps, and thanks so much for the help!

Edited by tightlines, 03 June 2010 - 12:31 AM.


#5 Orange Blossom

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Posted 03 June 2010 - 12:53 PM

Hello,

Oh, good. I'm glad you were able to post the logs. That saved me the trouble of moving the logs over there. :flowers: Had I responded directly to your topic in the log forum, it would no longer show in the unanswered topic list.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/321162/multiple-issues-not-detected-by-malware-cleaner-apps/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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